HT203163 Why can't I paly 2 songs out of 8 downloaded. 6 are fine. 2 I have authorize the computer to play it then iut tell me I am already authorized but only plays the preview version of the songs on those 2 even though it show to have been downloaded a

I keep getting this error. Yesterday as I downloaded 8 songs from iTunes store the computer paused then continued. After seeing all the songs were downloaded I tried to play some, 2 kept telling me that I had to authoriae the computer. I reauthorized the computrer only to reveive a message that the computer was authorized. I still can't play the 2 songs other than going through the authorized computer template then when I play those 2 songs I only get the preview version even though it show all songs were paid for and downloaded
I have a windows 8 64bit operating system

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

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