HT203164 Itunes destroyed my ipod (wiped it out and rendered it useless) and now i keep getting a cancelling burn message when trying to burn a cd.
I've tried restarting the IMAPI cd burning service, different playlists, and blank cds. I'm frustrated. Can anyone help? I'm running Windows XP.
Hello there,
It sounds like you are unable to burn a disc using Windows XP. You started with the troubleshooting I would have as well. Next try these steps from the article named:
iTunes 11 for Windows: If you have trouble burning a disc
http://support.apple.com/kb/PH12349
If CD burning stops at a particular song, the playlist might include iTunes Store purchases that haven’t beenauthorized to play on this computer. To authorize this computer, double-click the purchased song (where CD burning stopped) and enter the information for the account that purchased the song. You can authorize up to five computers at a time. For more information, see Authorize a computer to play iTunes Store purchases.
Use Windows Update to make sure you have the latest Service Pack for your computer installed.
Check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive.
Try using a different brand of media or a different type of disc (for example, CD-RW instead of CD-R).
Try choosing a lower burn speed.
If the issue persists after these things have been checked, I would next try unisntalling iTunes altogether, along with its associated apps and then re install it with this article:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thank you for using Apple Support Communities.
All the best,
Sterling
Similar Messages
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I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
I installed the latest iTunes software on my Dell Windows 7 PC. Durring installation, when it got to the "Starting Services" part, I got an error message:
iTunes
Service 'Apple Mobile Device' (Apple Mobile Devices) failed to start. Verify that you have sufficient priveleges to start system services.
Abort Retry Ignore
"Ignore" was highlighted.
I tried "Retry" but same message kept coming up, so I tried "Ignore"
Install completed. But when I tried to start iTunes, I got message:
"iTunes.exe
The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem."
Followed by the message:
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)."
I have tried the install procedure (after uninstalling iTunes) several times with the same results. Where do I get the file MSVCR80.dll? How do I get past this?Click here and follow the instructions.
(98783) -
EEEgads, I have used ITUNES for my Ipod Shuffle for years and now it is a nightmare with 11.0, I can't find my Ipod when I connect to Itunes, it is a new Win 7 PC. It used to show up on left side and I would slide podcasts right over to it for years, I have installed 3x with removing old install. I also can hear a constant throbbing sound in spkrs. when Itunes turned on, pls advise.
Hi Becki ..
You need to "authorize" the Mac.
Launch iTunes on the Mac then from the iTunes menu bar top of your screen click Store > Authorize This Computer.
Now, using the same Apple ID as you used to purchased iTunes media originally, you should be able to sync all your content.
More details here > iOS: Syncing with iTunes -
I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected. Contact your support personnel or package vendor."
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I get the following error message when trying to download ITunes on my computer running Windows XP - Error writing to file: C:\Program Files\Common Files\Apple Application Support\CFNetwork.dll
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2 -
I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Why do I get an "invalid signature" message when trying to download the latest version of iTunes? Apple Support is the lamest excuse for support I have EVER seen.
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
I keep getting an msvcr80.dll error when trying to download newest version of iTunes.
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99595) -
I was on the facebook app last night and my ipod closed the app and now wont turn on or do anything even when plug into my laptop :/ help anyone
Try here:
iPod touch: Hardware troubleshooting -
HT1212 My daughters Ipod is locked out and I can't get it set up again.
My daughters 16GB Ipod is locked. She is locked out completely. I don't know how to get it working again. I tried through ITunes and it said she needs to enter her password to unlock the Ipod. I would appreciate someones help.
Thank you!
JeremyDisabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I had to reset my PayPal account with iTunes and now I'm getting a apple I'd has been disabled on both my iPad and iPhone. I've already done all the steps on my computer. Now what?
They give me that option when I'm setting up my account and I've got all that worked out. But my apple I'd is still disabled on my Mac, iPad, and iPhone. I can't download anything nor can I update any of my apps. I've even changed my account to a credit card and it still didn't help.
Any ideas? I've put in a support request. Hopefully they won't take too long. -
This is the error I get:
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
11.1.3.8Hey there kmliby,
It sounds like you are getting an error message when trying to open iTunes. Depending on the version of your Windows version, I recommend either of these 2 articles to help resolve launch issues.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Or
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."
Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H. -
I tried updating my itune program. Now all I get is the following message "Itunes was not installed properly. Please reinstall itunes. Error 7 (Windows error 126). WHAT can I do to get back to where my itunes program is running again?
I have uninstalled the proram and tried reinstalling and get the same error message. The other error message I get is "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried that twice with no luck. Can someone help me get my music back???Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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