HT203167 Hi i order jay z album from iTunes off I my iPhone it was a pre-order and it was $12.99 it the album for iTunes are out today and never receive my purchase
I order the jay-z album last week it was a pre-order the album is out today it says I purchase it but its not on my phone
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!
If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?
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I bought from pocket game a item and never received it I contacted the company and the told me to contact you. I the purchase was on 12/07/12 over $9.99. I never received the item but I gat charged. Please return the money back on my credit card. Thank you
Well here on the Apple Support Communities you are talking to other users just like yourself and not Apple. We are not able to to do anything about your credit card.
My suggestion it to call your credit card company and ask them to deny payment. Once you have done that it will get someone attention and they will start talking to you seriously.
Allan -
I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!
We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?
If you purchased your gift using iTunes, you can resend it. Just follow these steps to resend an unredeemed gift to any address:
http://support.apple.com/kb/HT1541 -
I purchased rubies in paradise cove app. Some error occurred while purchasing on june 9 and never received them. I thought I wasn't charged for them since I didn't get them. I repurchased the same item on june 11 and received them. Can I be refunded for the 1st purchase on june 9 ?.
Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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I made a purchase from an app on my iPhone, I was charged twice but I only received the product once, how can I get a refund?
Hi .
Click here > How to report an issue with Your iTunes Store purchase
And explain that you were charged twice here > Apple - Support - iTunes Store - Contact Us -
I purchased more lives for my game 3 times and never received them
I purchased more lives for my game 3 times and never received them
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
All my purchased song from iTunes are not playing complete (iPod and computer with Windows Vista), unexpectedly stops and continues with next song. What am I doing wrong?
Are the songs playing whole in iTunes? if not download them again.
else read this Apple Support Article on your problem
Have a nice day! -
All of my purchases from iTunes are stored on my iPhone and taking up all of my memory. I want to store the music in iCloud if possible, but I can't get it to work. I tried to sync my phone to iTunes, but the library on my computer is all screwed up! I backed up my library to my harddrive, but now a lot of the songs aren't there and the ones that are there have multiple duplicates! If I try to sync my phone to my computer I'm afraid it will sync to the current library on my computer and I will lose all of the music on my phone! HELP this is driving me crazy!
There's a menu choice (I think under "Files") that lets you sync purchased items on a device back to itunes. Look for that.
iCloud does not store music. If you want to do that you'd have to subscribe to itunes Match, but to get music to the match servers, you need the music in the itunes library on your computer. -
I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone. i have tried the following:
1) Removing all music from phone and resynced to iTunes PC library.
2) Erased phone and restored from back up
3) Erased phone and started as a new iPhone
4) Reformated the music files in my library that weren't playing
5) Deleted songs from iPhone and computer and re-imported CDs
6) Tried to redownload my COMPLETE MUSIC LIBRARY from iCloud.
7) I have also turned it off and turned it back on several times
8) I tried syncing through my macbook (only moved partial songs to it to see if it would even work).
9) I have tried to get Siri to play them, did not work.
10) All music does play fine on my iPod Touch 3rd (iOS6 i think) gen and iTunes on Mac and PC
11) I added a CD to my roommates iTunes and it plays on their iPhone 5S but not mine.
After all of these things it is now WORSE!!! My iTunes purchased songs are now experiencing the same issue along with some (not all) of the original music files that were skipping and grayed out. My conclusion is i have no clue at this point! I have done everything i have found online in EVERY discussion, i have spent over 60 hours trying to get this to work and i am asking myself, i bought this product why am having to fix this when it worked just fine on my iPod touch (3rd Gen) and iPod Classic!!!! PLEASE APPLE FIX THIS ISSUE FOR US!!!!I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps! -
WHEN YOU PURCHASE RV SHOWS FROM ITUNES ARE YOU ABLE TO PUT IT ON A DVD AND WATCH ON A REAL TV?
When you purchase a TV show from itunes are you able to put it on a DVD to watch on a real TV?
Sorry, but no, you can't. The content owners won't allow Apple to allow that feature. You can back up your videos, but you cannot convert them to any other format. If you want play video/movie content purchased from the iTunes Store on your TV, you'll need to connect your computer to your TV or use an iOS device or iPod (one with video out) or an Apple TV.
Regards. -
HT1391 I have purchased a song from itune but it is not listed under my purchased items, why
I have purchased a song from itune but it is not listed under my purchased items, why
By 'purchased items' do you mean the Purchased link under Quick Links in the store ? If you do then do other songs that you've purchased appear there (music can't be re-downloaded in all countries) ?
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Do you have to enter credit card info to set up an apple id acct? even if I am only using for free downloads and never intend to purchase anything?
If you have already created the Apple ID, yes. You can add the card - it will authorize $1.00 (USD) which will be released. At that point, you can then change the payment method to None - Then done.
If you would rather create a different appleID without a credit card, follow the instructions here: http://support.apple.com/kb/HT2534 -
I need to get a refund on an audio book I bought from itunes but I cannot find it on my purchased list on my account. Where do I do this?
If you downloaded it on your Mac's iTunes then it should be in the Books part of your library (Audiobooks if you are using OS X Mavericks), if on an iOS device then it should be in the device's Music app.
By 'purchased list' you mean yoru purchase history or the Purchased link for redownloading ? If the latter then audiobooks are a one-time only download from the store so they won't show in Purchased for redownloading, you need to copy or sync it to the computers or iOS devices that you want it on.
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