HT203167 i am not able to find or transfer one playlist to my phone. it was there for several months and no longer shows up. when i look at the songs, there are two songs for each of the playlist songs, but the one will not play, either on the computer
i am not able to find a playlist on my phone. i had it on the phone for months and now it is not there. i have tried to sny repeatedly and it does not show up. Help, how do I recover or get my favorite playlist back onto my phone
Hello,
While your BB may not, while in your possession, have been part of a BES environment, it nevertheless likely has an IT policy in place as this is one of the key symptoms of that fact. If it ever was part of BES, then there are specific steps that must be taken to remove the IT Policy...just removing it from BES does not remove the policy. The process to remove it is totally destructive, so be sure you back up first. Also, when you restore, DO NOT do a full restore...rather, do a selective restore of only those things you need...if you do a full restore, you will simply put that IT Policy back onto your BB and be right back where you started.
OK, so here is the procedure:
KB14202How to remove an IT policy from a BlackBerry smartphone
I always recommend Method 3 for PC and Method 4 for MAC.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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