HT203167 I am unable to recover my purchased ringtones from the itunes store. Does anyone know how to do this?

I am unable to recover my purchased ringtones from the itunes store. Does anyone know how to do this?

My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. If yours doesn't show (you've tried logging out and back into your account to see if it then shows ?), and you didn't have any pre-orders or auto-renewing subscriptions that might have used it, then you could try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

    i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

    On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
    On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

  • I cant find my purchased ringtones on my itunes account? Anybody know how to find this? It's not popping up under Music in my purchased history. It is soooo frustrating because they make it so hard to find anything ringtone related on the itunes store!!!

    I cant find my purchased ringtones on my itunes account? Anybody know how to find this? It's not popping up under Music in my purchased history. It is soooo frustrating because they make it so hard to find anything ringtone related on the itunes store!!!

    They will be wherever you put them.
    You only get one download.

  • I purchased an iPod touch 5 64gb mint condition, it was working good but now I reset it and it's asking for the Apple ID of the original owner. Does anyone know how to bypass this so it works for me?

    I purchased an iPod Touch 5 64gb mint condition, it was working great but I reset it and now it's asking me for an Apple Id. Problem is it want the original owners & not mine. I would have no problem contacting the person I bought it off of but I no longer have their information since when it worked I deleted the emails!
    Does anyone know how to bypass this problem so that I can have the ipod work for me and my Apple ID?
    I would even take it to Apple if they could fix it, would they? and what might that cost me?
    Any suggestions would be great!!!!

    Nope. Only the previous owner can do that. See:
    iCloud: Find My iPhone Activation Lock in iOS 7

  • Friend Recommendations: we're having trouble communicating with the game center server and are unable to turn on friend recommendations. Does anyone know how to fix this?

    Friend Recommendations: we’re having trouble communicating with the game center server and are unable to turn on friend recommendations on our iPad. Does anyone know how to fix this?
    we also get this error message when we try to connect the iPad to Facebook from the Candy Crush Saga game..... Failed: Sorry, you  don’t have access to the Kingdom, right now. Please try connecting again later. anyone know how to fix this?

    Welcome to AD!
    I have a regular post for the top 3 or 4 fixes for that 9808 error. Obviously you are going to skip #1, since you've already tried it. Let me know how you get on with the next 2.
    The top 3 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
    3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
    And #4, see if you can get into the iTS from a different windows admin account on the same PC.

  • I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.

  • After restoring my iMac to factory settings it doesn't allow me to get iPhoto, iMovies and pages, which i had from the os x update. anyone knows how to recover them, as they are not on the purchased items? thanks

    after restoring my iMac to factory settings it doesn't allow me to get iPhoto, iMovies and pages, which i had from the os x update. anyone knows how to recover them, as they are not on the purchased items? thanks

    From your backup. 

  • HT1918 I am unable purchase content from the iTunes Store. I play Clash of clan game. I can not buy GEMS in the clash of clan game by my account.

    I am unable purchase content from the iTunes Store. I play Clash of clan game. I can not buy GEMS in the clash of clan game by my account.

    What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forum we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • I have purchased MOVIES from Apple iTunes and want to know how I can burn them to my DVD so I can watch/view the movies on my TV's located in my house?

    I have purchased MOVIES from Apple iTunes and want to know how I can burn them to my DVD so I can watch/view the movies on my TV's located in my house?  Pls post what you know or works for you - I see the movies on iTunes but am unable to locate them in any folder on my computer???  Thank you!
    Pete

    So what is meant here is spend more money - wrong answer.
    For that reason most people prefer to buy movies on DVD. They are easily shared, foolproof, and super easy to use. I love Apple TV and iTunes for music and TV shows, but I would never purchase a movie that was not on an optical disc.
    When I head out-of-town I can grab a couple of DVDs to watch on my new MacBook Pro during the flight. Easy and uncomplicated.
    DVDs offer another advantage. You can watch your movie without depending upon a complicated and delicate infrastructure. Also, movies are frequently censored for political correctness (Star Wars is a recent example).  Despite public pressure for a release, the Disney movie “Song of the South” remains banned.  Even cartoons like Johnny Quest are now censored.  Only people who purchased physical copies years ago have them as they were originally produced.
    When you possess a physical copy of the movie the PC patrol can't mess with it.

  • My account balance was deleted and now I can't purchase anything from the iTunes Store

    I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
    1) Recover my account balance?
    2) Make a purchase?

    Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes  & App Stores on iOS 6) and then log back in and see if it then works.

  • My hard drive went bad and I lost a lot of purchased items from the iTunes store. I want to re-download them but can not. They still show up on my purchased items. How do I solve this?

    My hard drive went bad and I lost a lot of purchased items from the iTunes store. I want to re-download them but can not. They still show up on my purchased items. How do I solve this?

    Update to iTunes 10.3.1
    After you have finished, you can re download your iTunes purchases without having to re purchase.
    iTunes 10.3.1
    " Download Previous Purchases. Download your past music purchases again at no additional cost. Your purchases are available in the iTunes Store on your Mac or in the iTunes app on your iPhone, iPad, or iPod touch. Previous purchases may be unavailable if they are no longer on the iTunes Store."
    "Available on iTunes in the U.S. and Canada only. Title availability is subject to change."
    From here.  http://www.apple.com/itunes/

  • Transaction failed for unknown reason (100) Unable to complete backup at this time. Does anyone know how to solve this issue?

    Transaction failed for unknown reason (100) Unable to complete backup at this time. Does anyone know how to solve this issue?
    Thanks.

    The system is set up to backup files to the iCloud at the end of the day. This has ot happen for sometime now and the mesaage I get is the back up error.

  • Is it possible to burn purchased films from the iTunes Store to a disc?

    Is it possible for me to purchase films from the iTunes Store on my iMac and then burn the film to a disc and watch on a DVD player?

    No. And even if it were possible nobody here can give you that info!

  • Hey I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?

    I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?

    Hi Beege140,
    I have an article for you that will help you address this launch issue with iTunes:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • Hi! I've just purchased a new iPhone 5s but whenever I text people with iPhones it's always sent from my iCloud account. This means that my email show instead of my name/number which is really frustrating! Does anyone know how to stop this?

    Hi! I've just purchased an iPhone 5S but whenever I text people with iPhones it sends from my iCloud account. This means that my email comes up for other people not my name/number which is really frustrating! Does anyone know how to stop this?

    Go into Settings>Messages>Send and Receive> Is your phone number checked there? If you do not want your email used, then tap on them and remove the checkmark. If there is no checkmark by your phone number, then turn iMessage off, perform a reset on the phone, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. Turn iMessage on. When it activates, check your settings again under Send and Receive and make sure the number is checked and the emails are not.

Maybe you are looking for