HT203167 I cannot connect to itunes store.  cant find 2 movies i purchased on i-pad??

I saw the download on my ipad but am unable to find where the movies are?'

If you can't find the movie you downloaded on your iPad, iPhone or iPod Touch, check inside your Videos App

Similar Messages

  • My ipod touch 4g isnt letting me download apps now whenever i try to it says cannot connect to itunes, i cant find anything that works, i logged out of my apple account and tried to log back in but it wont let me! Can anyone help me

    My ipod touch 4g isnt letting me download apps now whenever i try to it says cannot connect to itunes, i cant find anything that works, i logged out of my apple account and tried to log back in but it wont let me! Can anyone help me

    Likely Apple problem
    iTunes Store - 20% of users are affected
    Users are unable to make purchases.
    http://www.apple.com/support/systemstatus/

  • HT4009 I keep getting "ERROR Cannot Connect to iTunes Store" when attempting an in-app purchase.

    I've been trying to complete an in-app purchase within the game "Nemo's Reef" for over a week and repeatedly get the same "ERROR Cannot Connect to iTunes Store"
    I've tried a real close for the app, restarting my device (iPhone 5), enabling and disabling restrictions - I DO NOT have in-app purchases restricted under settings-general - restrictions - in app purchases.
    I purchased a book in iBooks this morning - my card was charged and the item downloaded perfectly. I have tried the purchase on WiFi as well as Cellular but neither work. I've also tried turning off my WiFi completely, still doesn't work.

    Kaitlyn255 wrote:
    I've been trying to complete an in-app purchase within the game "Nemo's Reef"
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • "Cannot connect to iTunes Store" & "iTunes store temporarily unavailable"

    PROBLEM:
    Our iPhones, iPad, and iPod Touches all give us "Cannot connect to iTunes Store" message when we try to purchase an App or update Apps using Apple's "App Store" App. When using iTunes on our MAC desktop, which is used to sync all our devices, I'd select "Check for available downloads" from the Store Menu and would recieve the error message "Unable to check for available downloads. The iTunes store is temporarily unavailable. Please check back later." All our devices and software were up to date. We had not upgraded to iCloud yet, allthough I don't think that matters.
    Note:
    - We were able to purchase songs on iTunes and access our iTunes account so we had access to iTunes Store, despite the misleading error messages. We just couldn't get the Apps to download or update.
    - This happened whether I was on my iPhone using our password protected WiFi, the non-password protected WiFi at the local Apple Store, as well as when I turned WiFi off and used 3G.
    I spent hours trying every solution offered on these discussion boards as well as an on non-Apple sites to no avail. I went to the local Apple store and after an hour and a half wait had someone at the Genius Bar check it out and say he couldn't fix it. I emailed Apple Help on this website and received a boilerplate reply pointing to 2 KBs that I'd already tried (support.apple.com/kb/TS1368) and (support.apple.com/kb/TS1398). When I replied I tried all that, and still needed help they pointed me to Apple Care. My husband called Apple Care who wouldn't talk to us because supposedly you can only purchase it during a window of time after buying your new device. Our iPad is the youngest at only 4 months old, so I don't know how that can be. Maybe he didn't want to pay for it just yet. I was ready to chuck these into the trash until my husband figured it out.
    So... if you're experiencing the same error messages, here was our fix. In hindsight it's so simple I can't believe it.
    SOLUTION:
    Went to the MAC desktop that we use to sync and update all our devices. In iTunes in the left hand column under "Store" click Download. The app at the top of the queue was "stuck" (similar to a printer that won't print because of a problem with the first job in the queue). Click the first App in the queue to get it downloading. That's it!
    Once they all chug through then you can start updating apps on your devices using the App Store app. Relief!
    I hope this helps someone because it was a frustrating experience!

    I had this exact issue.  However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
    In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information.  I had recently changed my name and it did include the & symbol in my name (not the appleID itself).  I replaced the ampersand with the word "and" and saved.  I then went to the iTunes store and logged into my account there and made the same change on my billing name.
    Voila!  I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
    incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue. 

  • Hi i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone,

    hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
    download games anymore?

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

  • New Iphone 5 Cannot connect to Itunes Store

    I have just got a new Iphone which is now just a week old. Since the beginning I haven't been able to download any apps due to an error message
    "Cannot connect to Itunes Store". I have been able to connect to the Itunes and App store on the Iphone but as of yet have not been able to download any apps.
    I really don't know what is wrong. I cant even sign in to my Apple Account in Settings as the same error message comes up.

    I'm having the same problem with both my iPhone 5 and my third-gen iPad. It started as an intermittent problem but today I cannot connect at all. I've tried the various "fixes" such as changing the date forward and back. iOS is up to date so that's not the issue either. I've shut off the devices and restarted. No change. This is enormously frustrating. I wanted to test an app for work but cannot get it, nor can I update existing apps. Did I mention how enormously frustrating this is??

  • IMatch ... error 4010 cannot connect to itunes store try again later

    Hey can anyone help..
    i have purchased iMatch and am having alot of trouble trying to sync my library with imatch cloud i have over 4000 songs but only have 1000 on my iphone 4s it states half way through syncing error 4010 cannot connect to itunes store please try again later. im using windows vista have tried turning imatch on and off with no joy and followed all the trouble shooting and still cant seem to resolve..

    Did it last the whole day or just recently? Sometimes it can be a temporary problem with iTunes, but if it's been for the day, then it may probably be another problem.

  • TS1368 I have had my update to 6.0 but can't access the new passbook it says "cannot connect to iTunes Store". Why is this?

    I 'Cannot connect to iTunes store' , why is this? I had updated to 6.0 yesterday. When I went on new passbook and tapped the App Store it came up with cant connect to iTunes Store. Help!

    Trylogging out of your Apple ID and logging in again, it worked for me

  • TS1398 I still can't update my apps. Continues to say cannot connect to ITunes store. Everything else using Internet works fine. How can I fix this?

    I need help. I cant update my apps because of I cannot connect to iTunes store. I have tried all suggestions with no success.  

    Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this:  go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
    Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

  • IPad app store message "Cannot connect to iTunes store"

    Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!

    Hi, Thank you!  I did as you suggested but it didn't work.  So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot.  Then on my desktop I signed out of my account in iTunes and then synced.  I have signed back into the store on the iPad but still get the same message. 

  • TS1368 Cannot connect to iTunes store when trying to update  or download an app, I tried changing the time and updates nothing iseems to be working

    Cannot connect to iTunes store when trying to update or download apps, I have tried updates and adjusting the date

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Why is it that when i sign into apple i get "cannot connect to iTunes store"?

    I have a problem and i need help. So my email address got hacked which is the same email i use for my apple ID. I got back the account and changed the email used for it and also the password and was succesfull. i was able to sign in and out on my pc but when i tried signing into anything on my ipad it will tell me "cannot connect to iTunes store" What should i do??

    There are some troubleshooting steps here: http://support.apple.com/kb/ts1368.

  • I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!

    I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!

    Hello seth53,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best of luck,
    Mario

  • HT5622 I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account

    I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.

    toshiro-99 wrote:
    when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Itunes cannot connect to iTunes store error 306

    Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
    Up until recently I used to connect to the internet via airport and everything worked fine. I could connect to iTunes store no problem.
    The connection was all set up by the local phone company and somehow they connected the iMac to airport via a modem.
    I know that this appears to defeat the point of airport but it worked fine.
    I had connection problems with the modem (it was old and needed replaced) that was attached to the airport and iMac. I arranged for the telephone company to come and replace the modem. However, although they replaced the modem and the internet connection is fine.
    What they did not do was to reconnect the Airport device and now I cannot connect with iTunes store. Now instead of connecting to the internet via the Airport connection I now connect via Ethernet
    The error message I get is
    "iTunes could not connect to the iTunes store. An unknown error occured (306).
    Make sure your network connection is active and try again."
    I think that if someone could advise how I stop trying to connect to the iTunes store via Airport but via an Ethernet connection
    iMac intel Mac OS X (10.6.6)

    iTunes Store loads partially or returns "Error 306" or "Error 10054"
    Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
    To address proxies, Remove Internet Options proxy settings  ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
    To reset iTunes Store cache:
    In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
    Click the Advanced tab.
    Click the "Reset cache" button.
    Click OK and see if the issue is resolved.
    Adjust Parental Controls in iTunes:
    Open iTunes.
    Access iTunes preferences:
    On a Mac: From the iTunes menu, choose Preferences.
    On a Windows PC: From the Edit menu, choose Preferences.
    Click the Parental Controls tab.
    Remove restrictions on Parental Controls.
    For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
    http://support.apple.com/kb/TS4123?viewlocale=en_US

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