HT203167 I had 25 tv shows in my itunes library, and 3 movies. Now there all gone, I can access them thru the store but I dont want to download all over again. There was like 50 gb of video. What do I do, Its impossable to contanct apple about it.

Question

I had almost 30 different seasons of tv shows in my library, alot. Now there all gone, my library is blank. My purchases are in my purchasd section on the store but I dont have enough space to download them all over again. I cant figure out what happend to them. I just watched one, then turnd my pc off, and later that day they were gone. And its IMPOSSABLE to contact apple about it, I dont know why its so hard to ask them any kind of question... Please help..

Answer 1

Welcome to the Apple Community.
The Apple TV 2 will play all the content in your iTunes library that your Apple TV 1 does. It can no longer sync any of it but can stream it all just as the older model did. Airplay is a different feature that lets you stream from an iPad/iPhone, the Apple TV 2 has Airplay the first didn't.
You can still sort and search content by genre, it still marks content watched and unwatched and mainly still lets you organise much as the Apple TV 1 did, with one exception. It doesn't do nested folders, so the ability to tag a movie as a show (ie James Bond) and have all the associated movies in a James bond folder has gone and it lists all these movies individually.
It has a similar situation with TV shows. It will put all TV shows in a series in a folder as the older one did, but the new one lists each series separately whereas the older model would put all the series in one folder.
Not nesting folders is a bit of a pain with large libraries and whilst I don't like it, it's more or less the only compromise I have to make and of course I get additional features too.