HT203167 I had itunes on another laptop which is no longer in use. I have changed my apple id to my email address which has completed fine. I cannot find the itunes I had on my account before that I had on my other laptop. Can you help?

I had itunes on another laptop which is no longer in use. I have changed my apple id to my email address which has completed fine. I cannot find the itunes I had on my account before that I had on my other laptop. Can you help?

Your music will only be where you put it. It does not magically appear in other places. Copy it from your old computer or your backup copy of your old computer.
If for some reason you have failed to maintain a backup, not good, then you can redownload some itunes purchases in some coutries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

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I am having trouble getting an app on my i-mac that i purchased on my i-tunes account on my i-phone or my i-pad--can you help me?

i am having trouble getting an app on my i-mac that i purchased on my i-tunes account on my i-phone or my i-pad--can you help me?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The apps in the iTunes App Store are only for the iOS devices. These apps do not run on Mac OS X. If the app exists for Mac OS X then it is a version created for the Mac and it will not run on iOS devises. If you want this app on your iOS device and on your Mac, you must buy both versions from their respective app stores.

HT201472 can you guys please help me find my ipod because i lost it a week ago and i cant find it i've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway here my

can you guys please help me find my iPod because i lost it a week ago and i cant find it I've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway or somehow because my iPod i love it i would always take pictures with my friends and i have all my memories in it so i don't know where it is for all i know it could be on the street getting ready to get ran over because the last time i ever saw it was on last Sunday when i went to my cousins house when we were leaving i grabbed something to eat then i sat at the table then i left but i swear i had it in my pocket when i left but i didn't so i asked my cousin if he could look for it and he said sure so he started looking for it but didn't find anything and so i lost it sense and i asked my dad if i could get a new one and he said in a couple of years but i want that iPod back it has all my memories in it it's really special to me and i'm really desperate so please help me someway somehow anyway just help me please i don't know what else to do but beg for someone to help me because I've tried looking for it in my car in my room in my coats and nothing i tried looking for it on the website find my iPhone/iPod/iPad and it didn't help so please help me i beg of you if you are reading this and don't care you really are heartless because a little 12 year old girl can't find the most precious thing she got from her father 1 year ago and if you are reading this and you have a heart please help me find it if you do want to help me find it****
<Personal Information Edited by Host>

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

I have changed my apple I'd primary email account yet when I try to buy things from the App Store it keeps showing the previous email address- can any one advise why?

I have changed my apple I'd primary email account and saved the changes yet when I try to buy from the App Store it still lists the old email address- can anyone advise how to fix this?

What id shows at the bottom of the Featured tab in the App Store app ? If it's the old email address that you had on your account then try tapping on it and log out of your account and then log back in and see if that 'refreshes' the account on the iPad.

I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

Check your junk or spam mail folder. Also, if you established a rescue email, it could be going to that email address. If all else fails:
Contact applecare and ask for account security.
AppleCare US phone number: (800)-694-7466
Contact Apple for support and service
http://support.apple.com/kb/HE57

When I try to open google body I get a message saying that WebGL is not initializing properly. Can you help?

I am trying to use Google Body but I get an error message that WebGL is not initializing properly. Can you help?

It says: WebGL Renderer (WebGL unavailable)
What is the value of the WebGL prefs (webgl.disabled and others) on the about:config page?
Are any webgl.* prefs bold (user set)?
You can try to force webgl (webgl.force-enabled -> true) to see if that has any effect.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold(user set).
*Preferences can be reset to the default or changed via the right-click context menu.

I try to export my slideshow in iphoto, but get a "OSS-mistake". It is a large slideshow, but I cannot find the size of it, how do I do that? How can I export to an external harddrive?

I try to export my slideshow in iphoto, but get a "OSS-mistake". It is a large slideshow, but I cannot find the size of it, how do I do that? How can I export to an external harddrive?

How much free space on your HD?
What format is the external?
You can choose the destination of any export in the second screen of the export dialogue.

I am having problems being able to sign out of everything that requires a sign in and password can you help and some games only show have the page

I have been doing online banking with this bank for 7 months with no problems. About 2 weeks ago I started having problems with certain things within the account. I called the support team with the bank and told them the problem and they suggested to uninstall firefox and reinstall so I did. Now I can move around within the account but can not sign off. Also all my accounts that require a sign in I have the same problem and some games I play only load up part of the game. I play goldminer and now I can not see the little miner to play the game. Can you help????????

That issue can be caused by corrupted cookies.
*https://support.mozilla.org/kb/Cannot+log+in+to+websites
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. 
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
*http://kb.mozillazine.org/Cookies

Hello , please am having a problem with my iphone 5 , the battery runs out quickly , also if i turn on 3G it will run faster , 15 minutes and the iphone battery will be out , and my final problem is that is "no service " appears a lot can you help ?

Hello , please am having a problem with my iphone 5 , the battery runs out quickly ,another problem also if i turn on 3G it will run faster , 15 minutes and the iphone battery will be out . My final problem is that "no service " appears a lot especially when opening wifi or 3G , can you help ?

Your battery is running quickly because your cellular data connection is weak.
Is your phone carrier a supported carrier: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
For your no service issues: If you see No Service in the status bar of your iPhone or iPad - Apple Support

Starting can't automatically,i can't updates 3.6.4 and get message may contain viruses or other malicious code that could haram my computer.why?can you help me to install by techno updates?what match for all my condition,exe yahoo toolbar2,ie8,windows 201

i can'use firefox automatically,in my computer i have got write arima in my start autimatically.what's the meaning?since 22june i got message mozilla firefox 3.6.4:executable files may contain viruses or other malicious code that could harm your computer.use caution when opening this file.are you sure you want to launch firefox setup 3.6.4.exe?after i click yes,i got answer:file is corrupt?What is the meaning?what happened with mozilla add ons ie8,windows,yahoo toolbar?can you help me to choose match for my programm 2010 and install automatically with flashget the lastest?i got permission from licensi yahoo to use it for ie8 and google,for ie8 i never try it.thanks
== This happened ==
Not sure how often
== when i got programm 2010,install 3.6.4 from yahoo.tollbar2(YM9),i tried it last week.

I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.

My itunes account had me change my Apple ID to an email address.

Recently Itunes flagged me for a password reset. When I went to reset the password it told me that I could no longer just use a username that I had to use an email. So I went through the process, but now I don't see any of my previouse purchased Items. How can I merge what seems like my 2 accounts or see my prevousely purchased items. I would like to grab stuff off the icloud but when I look under purchases items nothing is there.

Click here and follow the instructions.
(113193)

Im having problems with my Kids facetime accounts that seem to be because they are both using my itunes and there are conflicts with multiple email addresses? Is it possible to now set the kids up with their own accounts without losing their apps etc

Hi All,
I have my kids using iTunes via thier ipods etc through my own account and this hase been the case for some time?
This has started to cause issues lately with imessaging and facetime, as there seems to be a limit on email addresses that can be associated with one account?
I wonder if I would be best off setting the kids up with their own accounts, but want to be able to do this without them losing their existing apps, music etc?
Is this possible, if so is there a simple process cos I can seem to find anything relating to this?
many thanks, Jim

Not going to happen the way you want it to.
When you add a gift card balance to the Apple ID, it's available for the Apple ID.
Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.

Changed my apple id to new email address and now iTunes doesn't recognize either.

I changed ISP and had to change my apple id (it was my old email address, back when you had to use an email address as apple id.) Now, iTunes will not recognize my new apple id or my old one. How can I fix this? It won't let me do anything with the apps on my iPhone.

How did you change your apple ID?
I dont belie you can change your Apple ID, but you can add and delete email addresses that it recognized...
Goto https://appleid.apple.com/ and sign into your account... then you can edit the information...

Very important Photo of last visit with Grandpa before his passing and others gone can you help me please?

I accidentally cut photo's from an event instead of copy but I posted in a new event. I closed the new event and opened it back up. when I opened up the new event my photo's were all there. I copied the photo's from new event to put back into original old event. It wouldn't allow me to paste in the old event. SO I thought I must of not clicked copy like I thought so I went back to copy and my new event and all the photos disappeared. There is no backup found on itunes, no recovery software has recovered it. We've looked in the show package contents area of the iphoto in Finder. The event or pictures are no where to be found. These pictures were taken from my iphone and I imported them to iphoto a while back. I have not backed up the pictures becuase I don't know how. I've never had this issue and an event and photo's shouldn't just disappear like they never happened. There are 25 photos total but about 5 of them are most important to me. I've tried running a backup recovery of my phone with software and on the computer and only thing they find is photo's I already know where they are. If you have any suggestions help info please let me know. Thanks

I just performed the rebuild. It put a bunch of empty folders into my library that I had deleted in the past. But no where is the one folder that I had made yesterday with my 25 photos. I checked the orginial folder that I took them from and not there. It's odd that it's like they never exisited. So broken hearted. The last photo I had with my husband and I in it with his grandpa before he died is gone. Unless there is a way to get it off a back up on my phone somewhere. All of my photos' are backed up from my PC but nothing since owning this computer. cause this itunes icloud time machine stuff has me confused but will have to get the pictures printed and burned that I do have. That's what I was working on yesterday when this happened. Chose my first 25 I wanted to print and lost them and I"m afraid to touch the others now.

Is it possible to change my apple ID from one email address to another?

I'd like to link my icloud account to another email address because I think that will allow icloud to push calendar changes to a calendar at that account.

Welcome to the Apple Community.
It's a little tricky to move data from one iCloud account to another but it can be done. But what makes you think you have 2 iCloud accounts.

HT203167 I had itunes on another laptop which is no longer in use. I have changed my apple id to my email address which has completed fine. I cannot find the itunes I had on my account before that I had on my other laptop. Can you help?

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