HT203167 I have purchased Forbes magazine thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?

I have purchased Forbes magazine annual subscription
thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards.

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HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have Photoshop Elements 8 and upgraded to Windows 8. I now can not get the CREATE menu, and other things. How can I get them back?

I have Photoshop Elements 8. When I got a new computer running Windows 8 I no longer have access to the CREATE menu, among other things. How can I load the program so that I have all of the stuff I had before.

This is the Photoshop forum Try asking in the Photoshop Elements forum:
Photoshop Elements

I just bought a Macbook Air 256 computer. I use three different email accounts. I have two questions: On Windows I simply go to Google, click on Mail, and one of the three email accounts comes up. How can I do this on the Macbook? Thanks for your response

I also have a second question: How can I trash all unwanted emails by checking all of them and just clicking "trash" as I do with the Windows 7 computer?
Thanks for your response.
Bob

In your PC, you accessed to your Google Mail account using your browser. In Mac, the process is the same, but as your Mac is new, first you have to log in Google with your Google account.
If you want, instead of having to open Safari every time you want to check mail, you can use the Mail application included in OS X. Open System Preferences > Mail, Contacts and Calendars, and add all your mail accounts. They will be automatically set up to be used in Mail, so just open the app.
Then, after opening Mail, the process of deleting more than one mail is as simple as choosing the ones you want to delete pressing the Command key, and then, press the trash button in the toolbar

I have material shot on a new camera in 16x9. When I import it into FCPX the media is "squished" into 4x3. How can I get it to look right?

I have material shot on a new camera. It's a Panasonic AG-HPX250EJ.
According to the clip properties of the media on the camera the footage was shot 16x9 at a frame rate of 50i
The format is DV25_420
The problem is that when I connect the camera to the iMac via a USB cable and attempt to import the media into FCPX (I'm running version 10.0.1) it displays as 4x3.
What am I doing wrong?
Needless to say I have a deadline looming for the edit and I'm rather tearing my hair out.

If problem persists after importing via FW
Select the clips in the event browser and in the inspector select INFO.
Ensure that the View bottom Left is set to SETTINGS.
You should be able to change the way FCPX interprets the clips via Anamorphic Override.

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happeneing. help please!

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M.

I work for the County and we purchased a copy of Adobe Photoshop CS2 long ago. The person that did the order is no longer here. All I have is the CD Disk that is new but i did not know the key code is. Is there a way to get the keycode for this?

I work for the County and we purchased a copy of Adobe Photoshop CS2 long ago. The person that did the order is no longer here. All I have is the CD Disk that is new but i did not know the key code is. Is there a way to get the keycode for this?

It would not work anyway. The activation servers have been retired and Adobe has provided a new CS2 download along with a new serial number for CS2 owners.
Download Acrobat 7 and CS2 products
Gene

I have a Photopshop Elements 10.0 on my Mac, I purchased it in English, did an upgrade of my Mac to OS Yosemite and suddenly the language of Photoshop is German. How can I fix this ?

I have a Photopshop Elements 10.0 on my Mac, I purchased it in English, did an upgrade of my Mac to OS Yosemite and suddenly the language of Photoshop is German. How can I fix this ?

I have found another solution. I upgraded to Yosemite and found the the App Store version of PSE 10 (which didn't change) was suddenly in German. Close PSE if it is open. Use the Finder and go to the PSE 10 application in the Applications folder. Right click (or ctl-click) on it and select "Show Package Contents". Then go to Contents>Locales and delete the de_DE folder. (I imagine you could also rename it to something starting with a letter after "e". I think PSE is probably using the first language it comes to in this Locale folder.) Start PSE. It worked for me. Hope this helped.

I already have a CC account through my educational institution but it did not include the Lightroom mobile. So now, apparantly, in order to get Lightroom mobile I have to purchase the PS/LR photographers package but when I went to do it I was told that I

I already have a CC account through my educational institution but it did not include the Lightroom mobile. So now, apparantly, in order to get Lightroom mobile I have to purchase the PS/LR photographers package but when I went to do it I was told that I already have a CC account. What am I to do?

I think all you have to do is go to the App Store and download Lightroom mobile onto your mobile device. You don't need another package in order to get it.

My macbook pro's memory is full and I purchased an external hard drive. I am using timemachine, but need to earse/free up some memory on my laptop. How do I do this?

My macbook pro's memory is full and I purchased an external hard drive. I am using timemachine, but need to earse/free up some memory on my laptop. How do I do this?

Christinag1317 wrote:
My macbook pro's memory is full and I purchased an external hard drive. I am using timemachine, but need to earse/free up some memory on my laptop. How do I do this?
Ok when you refer to "memory" that is the Random Access Memory which is temporary memory the processor (worker) uses to store stuff while it's using it. Power goes off whats in the memory is gone.
Your storage drive is where data is pernamnetly stored if the power is on/off.
So what you really mean to say is your storage drive is filled up and you need to make some room.
You have a TimeMachine drive, what this does is makes a image of your internal storage drive as a backup method, it also allows some "back in time" restoration of your previous deleted files depending how much space is on that drive. The more space, the less data you have, the more days you can go back in time to retrieve something.
Unfortunatly the TimeMachine drive is not a extra space storage drive, it automatically rotates what appears on your internal storage drive. So if you delete something from the internal drive, it eventually gets deleted from the TimeMachine drive.
So you need to make some more room on your internal drive, this is rather easy, all you need is ANOTHER external drive and connect it to the Mac. Give it a name like ExtraStorage#1 and thenyou will have to decide which of your User files you really don't need on the internal drive.
For instance the best choice would be to move some movies out of your Movies folder to another MoviesExtra folder on the ExtraStorage#1 drive.
Movies take a LOT of drive space and you can always copy them on or off, or watch them from the ExtraStorage#1 drive as well. But if your going to do this a lot, you should consider getting a Firewire 800/400, USB 3,2,1 combination drive as Firewire 800 is fastest and decently priced (Thunderbolt is very high priced and overkill at this time)
The other things like Documents are quite small, Pictures can take a lot of space if you have a lot, but if you need them on the internal drive then that's better. Music one tends to use a lot or manage playlists and such, but perhaps some music you may which to move off or "prune", I suggest always burning data DVD's of music especially for extra backups.
Once you have freed some room on the internal drive, this liitle neat program will show you what is taking the largest amount of space on your internal drive.
http://grandperspectiv.sourceforge.net/
After a scan, right click on the big squares to "revel in Finder" to show you what's taking the largest amount of space, be warned it also opens up hidden system files and folders, which you won't be able to move. So concentrate on what's inthe Users folder.
Likely if you have a lot of Movies this is the biggest culprit on most standard internal hard drives. Also if you have something in iTunes that's auto-downloading something like PodCasts and not deleting the older ones and you forget. So go there and fix things and that can free up drive space.
If you bought a small SSD with your new Mac, then the price of that SSD has come back to haunt you with low storage space, you will have to think carefully what you can live without on the internal drive.
Once you have slimmed things down, TimeMachine will update to reflect your slimmer internal drive. What this means is there is only one copy of your data on the ExtraStorage#1 drive.
You need to maintain two copies of your data at all times on seperate hardware, so now you need ANOTHER storage drive (ExtraStorage#2) to copy everythinng of ExtraStorage#1, or else if you drop or have a mechanical problem with ES#1 all that data will be gone!
If you wish to learn more then I suggest reading these two links
https://discussions.apple.com/message/16276201#16276201
http://pondini.org/OSX/Home.html

I have created another iTunes library (so I have 1 for an ipod touch and 1 for an iPad), but the apps from the iPad appear in both libraries. How can I stop this so teh 2 libraries are completely separate please?

I have created another iTunes library (so I have 1 for an ipod touch and a separate 1 for an iPad), but the apps from the iPad appear in both libraries. How can I stop this so the 2 libraries are completely separate? Thanks

You don't need two separate libraries to manage two devices.
I suspect the reason that the apps are appearing in both libraries is that you have enabled automatic downloads in iTunes and automatic syncing of apps so that all your purchases end up in both libraries, defeating your original aim.
Why not use a single library and make playlists for the media content you want on each device? Disable Settings > Store > Automatic Downloads > Apps on each device, then connect each device in turn and turn off Automatically Sync Apps on the Apps page.
You can now manage your devices independently, while only having to manage the content of one iTunes library, instead of two.
tt2

HT201272 I bought Guerrilla Bob HD for iPad and download was cancelled and said" please connect to Wifi connection for downloads 50MB over". I can't find the purchased app in my app store

I bought Guerrilla Bob HD for iPad and download was cancelled and said" please connect to Wifi connection for downloads 50MB over". I can't find the purchased app in my app store

SkyDaughter29 wrote:
My current situation: I have soooo many texts on my iphone and I haven't deleted many because I need the information contained in them for future reference and for legal purposes. I would really like to find a means and way to save them other than on the phone itself. I've done searches for various apps yet I'm not finding what I think I would need. It appears Apple does not sync the texts between the iphone and my MacBook Pro.
Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
http://www.ecamm.com/mac/phoneview/
http://www.wideanglesoftware.com/touchcopy/index.php
Best of luck.

On my computer I have folders in my email accounts but they are not on my iPad when I go into mail how do I get my folders in my iPad?

On my computer I have folders in my email accounts but they are not on my iPad when I go into mail how do I get my folders in my iPad?

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/offerOptOut

I have two excel files I cannot open or delete from my desktop. One is titled 6ACAD200 and the other file is titled 8D73A700. How can I get these off of my computer?

I have two excel files I cannot open or delete from my desktop. One is titled 6ACAD200 and the other file is titled 8D73A700. How can I get these off of my computer?

From the names I'd guess they are temporary files. If excel is running, quit and try again. If they still won't move or delete reboot. If they still won't move or delete...kill a chicken at midnight under an oak tree?

I can not sync my iPhone to the computer. I keep getting up an error message that synchronization does not want to start. I have uninstalled iTunes and then reinstall it. But the same warning box will appear. How can I get my phone in sync again?

Can someone please help me get my iPhone to sync to your computer?
I can not sync my iPhone to the computer. I keep getting up an error message that synchronization does not want to start. I have uninstalled iTunes and then reinstall it. But the same warning box will appear. How can I get my phone in sync again?

Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H.

HT203167 I have purchased Forbes magazine thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?

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