HT203167 i have two accounts on itunes.  I can only sync one of them on my new ipad.  the Apple Store technician did a full backup to Icloud but I dont know how to retrieve it

help!

No I have checked and it is not in any junk folder.  When I joined apple I must have given them another  email address which is no longer functional. Now caught in endless loop....I think I need to speak to apple rep to find out how to get out if this mess with old i.d.with a password that is impossible to find or change. I have quite a few apps on my ipad so I think I will need to try and find some way of keeping that I.d. and being able to access that account.
Any help would be appreciated.

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