HT203167 lost itunes and video in library

please reinstate my itunes and videos that are missing from my library
thank you

I think I could solve my problem:
The CalibratedSoftware application CalibratedMXFOptions seemed to be switched back to the Demo license (it's not clear why?), which terminated the duration of the imported files to 30 seconds. Re-activating the proper license and using the QuickRefresh for FCP application updated these files and made FCP recognizing the proper duration of the MXF an MP4 files.
That was not enough. I opened a new project, saved it and opened parallel the 'damaged' project.
That was all!
Thanks
Anton

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HT203167 I set up a pc with iTunes and have my library but cannot get to new purchases, I get a pop up that says "computer not authorized" How do I authourize?

I set up an PC with iTunes and have my library but cannot get it to transfer new purchases, I get a pop up that states "computer not authorized" how do I authorize computer? account originated on a Mac

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Hy i'm an italian user and i've a question. if i lost itunes and i must reinstall it i will lose all my apps and music??

Hy i'm an italian user and i've a question. if i lost itunes and i must reinstall it i will lose all my apps and music??

Welcome to the Apple Support Communities
You'll keep your purchased music and apps. Also, if iTunes was damaged, maybe the iTunes library is in your Music folder will all your data

HT4910 I have lost photos and videos recently added to I pad

Can I retrieve lost photos and videos from I pad

Welcome to the Apple Community.
You can always restore from your back up, assuming your back up was last taken before your video was deleted.

HT1349 I updated my Itunes and my entire library disappeared including all my playlists. How do I fix this?

I updated my Itunes and my entire library disappeared including all my playlists. How do I fix this?

Are they really gone? Look in your Home > Music > iTunes folder and folders inside. Do you see media there? Also try to use Spotlight to search for things you know you have.
If you keep media on an external drive, are they there? If it is all there, try starting iTunes with the option key held down and guide to the external.
If really gone, use a backup of your drive to restore the iTunes folder.
If no backup and they are really gone, you can download some items from Apple again. You'll have to re-construct the library though as all the playlists, ratings, date added, and some other things will be gone.
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies). Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.

I recently bought a new laptop, installed iTunes and imported my library during a sync with my iPhone. Now I've noticed that any tracks that were ripped into my library from a CD won't play on my iPhone. They're visible but with a red circle next to them.

I recently bought a new laptop, installed iTunes and imported my library during a sync with my iPhone. Now I've noticed that any tracks that were ripped into my library from a CD won't play on my iPhone. They're visible but with a red circle next to them.

Hi, BartleyBauer.
If the media that you are attempting to sync plays in iTunes, try removing the preference to sync music as this remove the media from the device. Once this is done, try syncing the media again.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/ph12313
Cheers,
Jason H.

Itunes loses library . I updated to 10.3.1.55 and i open Itunes and my entire library is gone

Itunes loses library . I updated to 10.3.1.55 and i open Itunes and my entire library is gone, put all the music back in itunes then next time i open it the library is gone again.I am using window 7 and after a few weeks of this it is driving me crazy.PLEASE HELP

I am afraid troubleshooting this is difficult if it is intermittent. That is why I suggested making copies of iTunes library.itl and iTunes Library.xml then you can restore these copies if the lirbary disappears. Then you only lose data since you copied them.
You can check for plugins by running iTunes>>Help>>Run Diagnostics. You don't need any of the check boxes ticked. Any plug ins will be shown.
Also you can run iTunes in "safe mode" by holding ctrl shift while starting iTunes. This runs iTunes without plug ins.
Think about other software that uses iTunes data - instant messaging that shows what's playing, and anything that might use the iTunes library.
If the problem occurs every time, you can use MSConfig to look for conflicts, but that is not feasible for an intermittent problem.
I would not expect to see a "saving library" message when closing iTunes, that does suggest that something may be slowing it down.
Are you using the default set up- for iTunes, that is everything on your c: drive or are you using an external drive or network drive?

ITunes and entire music library lost in compute crash... help needed please

Evening everyone.
I lost my iTunes and complete library in computer crash, but music is still on my 4G iPod touch.
Can I use this to copy my music library back to my PC?
Thanks
Anna Marie

Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

Lost music and videos in itunes!

Today I was putting music and apps on my ipad. It is a used ipad (one) I recently purchased. Afterwrds I was listening to music on my mac suddenly everything disappeared music and videos !!!!! I could only find "old" music in my music folder. Nothing from the past year is in there!!! I looked EVERYWHERE and cannot find the newer stuff!!!! I loaded what I could find. WHAT happened to my new music/videos? Can I get them back? I tried in my itunes to check for avaliable downloads NOTHING!!! When I check in my purchased list there is NO list of ANY music or videos having been purchased or downloaded. WHAT HAPPENED and HOW DO I GET THE STUFF BACK???????????
Frustrated, Angry, heartborken and Sad.......Please help me!!!!

See Empty/corrupt iTunes library after upgrade/crash.
tt2

Backup Problems - Lost photos and videos

I have just taken delivery of the 4G and it doesn't seem to have picked up on the "Camera Roll" photos and videos that I had with the 3GS. I made sure to back up the old phone before retoring it to factory settings (I have sold it).
When I tested it to make sure that all my info was off the old phone iTunes was still showing it as my account. So, probably stupidly, I logged out of my account, renamed the phone and restored it again. This didn't help but I think it may have "lost" the photos and videos that I had previously.
I have looked on the laptop for the files to try and restore them manually but without luck. Can you tell me where they may be and how I might recover them?

The camera roll (photos taken by the iphone or ipod screen snaps) are not backed up with a sync. They must be extracted from the iphone3G prior to restoring it using iphoto(mac) or a digital camera wizard(windows).

Backup + lost music and videos

I just purchased and installed the 2.0 software upgrade and lost all of my music and videos from my iPod Touch. I was under the impression that the backup that it performed was actually backing up what was on my iPod and that I wasn't actually going to lose everything. Did I completely misunderstand what was going on? Some of the songs and videos that I had on my iPod are on an external hard drive that has been corrupted and I don't know if I'll be able to even save them. I'd like to think that I haven't completely lost everything. Is there someway to access this "backup" that was performed? I'd like to think I didn't just pay ten dollars to wipe out my ipod.

Unfortunately, you pretty much paid $10 to wipe out your iPod. From what I have heard on these boards, the people who did get everything back during the restore were those folks who had all of their media in their local iTunes. Folks like you and me who had content on our iPods that was NOT in the local iTunes did not get back any media during the restore.
For us, the backup only backed up settings, notes, that sort of stuff. Did you get back your settings, at least? If you did, then I would say there's no way to get back the music. However, if you didn't get back anything - no notes, settings, bookmarks, etc - then maybe the restore didn't use your backup for some reason, and it's possible to find that backup and re-restore with it. Hopefully someone else can answer that bit for you, as I'm not sure how to select a specific backup to use for a restore. I know it's been posted about on here, though, in the past couple of weeks.

Recover lost photos and videos after 7.1.1 upgrade fail

Hi,
I updated my Ipad mini this morning to 7.1.1, and after it failed to update, I tried to install again, after which it went into recovery mode. It looks like the last successful cloud backup was 6 months ago, so I have lost 6 months of photos and videos of my young baby.
Photo stream was turned on, so my question is - can I recover the lost photos/videos from photostream somehow?
Some feedback for Apple: fix your upgrade process, and if there is even an outside possibility that it will remove all my photos and videos as part of the update, make doing a full backup before the update mandatory.
Thanks,
Craig
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
<Edited by Host>

Texas Mac Man wrote:
iPad Photo Recovery: How to Recover Deleted Photos
http://www.iskysoft.com/iphone-data-recovery-mac/ipad-photo-recovery.html
How to Restore Lost or Deleted Files from iPad
http://www.iphone-ipad-recovery.com/recover-ipad-mini-files.html
How to Recover Deleted Files from iPad
http://www.kvisoft.com/tutorials/recover-deleted-files-from-ipad.html
iSkysoft Free iPhone Data Recovery
http://www.iskysoft.com/iphone-data-recovery/
Recover iPhone/iPad/iPod touch lost data, Free.
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 Cheers, Tom
Thanks for this! I've found and saved the file as you explained, and I've downloaded the software, however I can't see how I upload teh file into touchcopy - can you help? I've tried right clicking on the file, open with and choose touchcopy, but it just keeps looking for my iphone. Thanks!

I have a pc and recently bought an older mac pro - probably 2009 model. I cannot seem to get my library from Itunes to open on the Mac like it does on the PC when I bought a new one I just downloaded Itunes and my whole library came up.

I can't seem to get my Itunes Library to come up on my Mac. When I bought a new PC last year I just downloaded Itunes and all of my previous library came in but that isn't happening with my Mac Pro. Is there an easy way to do that?

Have you copied your content from your other computer?

I recently upgraded Itunes and now my library has the music from all computers on my account if I delete the songs they are gone I just want to hear songs from my library not my kids music

I recently upgraded itunes. Now when listening to my library there is music from all authorized computers in my house. if I try to delete a song it is gone from everyones library in the house. I just want to listen to my music not my kids stuff. How do I get back to MY library Please help.

have you tried working through the suggestions from the following document?
iTunes and QuickTime for Windows: Songs and other audio don't play correctly

IPhone didn't sync correctly, lost pictures and videos

Today I sync'd my phone before doing a restore. The sync went fine as well as the restore. When I attempted to restore my phone from the back up, it showed that it was last sync'd at 12:54PM which sounds about right when I sync'd it last. Well the issue is that when I restored it from that file, none of the stuff I backed up was there. The most recent texts in that backup were from July 17th, but some of the camera roll photos were from two weeks ago. My dilemma? I had been on vacation the last few days and took some photos and videos, which are now lost. I went into username/roaming/apple computer/mobilesync/backup (i'm using vista) and it looks like a backup was created today but the data in the backup has a creation data of July 17th which coincides with the text messages in that backup. I wanted to know if there is anyone who knows of a method to retrieve my lost files. I used a friends Mac to open the .mddata files in where the backups are located but there are probably 400 files to go through. I called Apple and they really didn't help other than "compensating" me for my lost files. That does not get the files back though. I would really appreciate any help towards getting these files back. If you guys need any more of an explanation let me know. Thank you.

Hi,
Try Resetting the Sync History from the iSync applications preference window as described here: http://support.apple.com/kb/TA23030
If the issue persists, try the tips in this article: http://support.apple.com/kb/TS2481
-Jason

HT203167 lost itunes and video in library

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