HT203167 Missing in-app purchase

Hi
I've purchased an in app "gem" bundle and received an email receipt form iTunes. However, I've not received the gems in the game. I've looked at the developer site and they say to contact iTunes as they have no access to the transaction data.
I cant seem to find any help in the support tab and to speak to iTunes it says I have to pay a £25 one charge!!!
please help
Chris

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