HT203167 Movie Download

My download (movie) is taking a really long time... It's been going for 30 minutes and states it has another 16 hours to go. Any suggestions on how to expedite download?

Welcome to the Apple community.
Have you tried restarting your device and trying it again.

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I have like five GB's of ghost data (data the device claims is not there but it is still taking up space) on my I pad 2 from a failed movie download attempt. How do I fix that with out resting my iPad? I have only 1GB left of storage

I have like five GB's of ghost data (data the device claims is not there but it is still taking up space) on my I pad 2 from a failed movie download attempt. How do I fix that with out resting my iPad? I have only 1GB left of storage
The movie had gotten to the point that I could watch it all the way through but it still said processing and got stuck at that point and when I turned off the wifi to try to restart it, it deleted its-self but did not free up any of the storage It was taking up
Restarting my iPad does not help
Some thing similar also happened to my old laptop when trying to download the iOS 5 update to my laptop when it came out. It kept getting disconnected and every time it would try to start over and act like what had already been downloaded was not there though it was still taking up the storage space.
And it continued repeating until it took up all of my storage space. The data file would not show up anywhere so I had to restore my laptop to the factory settings and that worked for awhile but I eventually had to get a new laptop.

Did you try to set it up as new device, as explained in this article?
How to erase your iOS device and then set it up as a new device or restore it from backups
If this does not work, use iTunes to set it back to factory settings, which would also install the latest software:
Use iTunes to restore your iOS device to factory settings - Apple Support

When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?

When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?
Am sick of going back and forth with what has turned out to be worthless customer support. Have sent them so much info and pictures, no help. All they do is send me links for instructions on how to redeem the codes. I know how to redeem, I have redeemed at least 50 codes. To them I am obviously an idiot though. To me it seems to be a problem on their end, but can't get an answer from them on why it is telling me code redemption is unavailable. Please help! Anybody!

Confirming my suspicions with every passing hour. Support on this forum is non-existent like the support from Apple support. But, you got my money now... why would you care?

ITunes Movie Download keeps stopping at 1.64GB

Hiya,
I recently bought the Avengers off iTunes [HD, trying 1080p] but everytime the download gets to around 1.64GB, the timer vanishes and the progress bar stops going up indefinatly, though it says it's still downloading.
The iTunes extra part of the download has installed and works perfectly (it was a seperate download). Occasionally when using the pause/resume all button to try and get the movie download to work the extra came up with a -50 error, but after another reset it downloaded fine. Another issue both have had is the timer starts saying thousnds of hours will be needed for the download after a pause/unpause. The movie is watchable upto about 41 minuets after/during every download
Thing's i have tried:
-Deleting the "Downloads" folder in iTunes media
-Downloading to an external Hard Drive by changing the locatoin of my iTunes Media folder (where the download froze at about 400MB instead of 1.6GB)
-Deleting the film/download file and begging the download anew from "check for availabe downloads"
-Restarting iTunes
-Restarting my computer (2011 13" Mac Book Pro Running Lion 10.7.5)
-Leaving the download to run over night, was still on 1.64GB in the morning.
-Watching/Not Watching whilst downloading.
I might try downloading in SD/720p, but will i be able to download the 1080p version later on if i do so?
Many thanks.

Heya, thanks for replying
I eventually got in touch with iTunes support who could see I still had pending downloads and were quite happy to cancel them and give me a store credit refund. Their advice was to try another movie or leave it for a few weeks as the movie I wanted was under high demand, which may have led to the problems I had (Avengers + Christmas, fair enough really).
...so about 2 days later I tried it again along with the batman trilogy and everything downloaded just fine.
I always hate the idea of going to customer support but I have to say apple's has always been quick, reasonable and helpfull, so just go for it with a detailed explination and you should be fine
Good luck!

I have a MacAir, mid 2011 model, and want to view video on my TV. I see that I need a mini display port to Hdmi but there are many of these. What exatly do I need and how does one view a movie downloaded to the MacAir on a TV screen?

I have a MacAir, mid 2011 model, and want to view video on my TV. I see that I need a mini display port to Hdmi but there are many of these. What exatly do I need and how does one go about viewing a movie downloaded to the MacAir on a TV screen?

Welcome to Apple Support Communities
That's exactly what you need. A Mini DisplayPort to HDMI adapter and a HDMI cable. See > http://support.apple.com/kb/HT4241?viewlocale=en_US
This is the only way to view a video on the TV. After connecting your MacBook Air to the TV, image on your TV should show immediately. Then, press Command and F1 keys to mirror your MacBook Air display, and open the video

Can I move downloads from one comeputer to another?

I have downloaded music at work on my work computer and at home on my other computer is there a way for me to get the ones I downloaded at work on my home computer?
I hope so. What happens if your computer crashes and you loose all of your iTunes Music?
Thanks Everyone

Hey Mr. King,
You certainly can move downloads between computers. Check this article for ways how:
http://docs.info.apple.com/article.html?artnum=93063
Do keep in mind, though, that you can only have a total of 5 computers authorized to play the music associated with your account at a time.
If your computer crashes, you may be out of luck, as I'm pretty certain you can only download music purchases once...I'd highly recommend backing up your purchased music files regularly. Here's an article that outlines how to keep yourself backed-up in case of a hardware failure:
http://docs.info.apple.com/article.html?artnum=302392
Hope this helps!
1.67 GHz G4 PowerBook Mac OS X (10.4.4)

I have an ipad2. My iPod doesn't come up and my movie download is just waiting. Not sure what the issue is?

I have a new ipad2. My movie download for renting just says it's waiting and doesn't download. My iPod doesn't start to play my music. Can someone help me with what to do?

App store is down. https://discussions.apple.com/message/15325169#15325169

I bought a Sandisk Connect Media Drive, downloaded the app from iTunes. Before iOS 8, movies played fine. After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive. Anyone else have a similar issue?

I bought a Sandisk Connect Media Drive, downloaded the app from iTunes. Before iOS 8, movies played fine. After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive. Anyone else have a similar issue?

I checked with SanDisk's own online support and they indicate that they have notified Apple of the issue.
According to SanDisk, the problem lies with Apple not having the iOS 8 version of the Safari browser having DRM decoding enabled that the Media Drive relies upon to decode and play iTunes DRM titles. Non DRM encoded videos will play in the browser.
DRM audio is not effected as this is handled by the native iOS music app.
As of the date of this post SanDisk have not been given a timeframe by Apple for this issue to be resolved.
I hope that Apple resolves this issue quickly as I have a large collection of DRM video titles on a 128Mb memory card installed in the Media Drive that I am unable to view.

Issue playing movies downloaded from iTunes on TV when linked to computer via HDMI cable.

Recently I purchased the advance digital copy of "Star Trek Into Darkness" as it was it was released just in time for moving some people into another state; we planned to watch it when we rested for the day. After hooking my windows 7 laptop up to a Samsung flatscreen TV using an HDMI cable, iTunes refused to play the movie. It would play when the computer was disconnected from the TV, and the same error would appear when reconnected. The error stated that I had to be connected to an "HDCP compatible device."
Is this some way of iTunes forbidding me from watching movies downloaded from their service when connected to an exterior device? My computer has no issues playing other content, such as netflix, when connected to a TV.
For me it's pointless to buy movies now from iTunes; I feel like I've wasted $20. Why on earth would I want to sit in front of a computer to watch it when there's a TV five times the size available?

Hello happylilvampyr,
Unfortunately, this is due to a lack of HDCP support provided by the TV in use. More information regarding HDCP can be found in the following article.
iTunes for Windows: Unable to view or play HD video content that requires HDCP
http://support.apple.com/kb/TS3354
As an alternative, you can always download the movie in standard definition, which will allow for viewing on non-HDCP devices.
When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page. Conversely, if you purchase an HD video on an unsupported device, the SD version will be downloaded. Then, you will need to download the HD version from your Purchased page. Learn more about downloading previous purchases.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/HT3209
Cheers,
Allen

IPod touch 3rd Gen won't finish app updates or movie download.

App updates would get stuck and stop downloading, so after trying different things I have restored to factory 5.01 without restoring any apps or data. That didn't work. App downloads hang, App updates hang. Movie downloads then after processing and seemingly finished stops with with "Unable to download now could not be downloaded this time"
I have tried external power and without, on, locked and always unlocked. Nothing works. I have managed to get one app download in about 30 trys and zero movies.
Please don't say something lame like "you can connect it to your itunes and download them there and synch" What is the point of that?
I do this exact same stuff on the same network, same account, same wifi, with two ipads, two iphone 4's, and a 4th gen touch. This device has always had update isues especially more than 2 or 3 apps.
Since all my other devices work, it seems this ipod touch may have had a problem since the get-go. But, it still could be something like the way it this exact device is handled on my account at Apple or something.
What can I do?

[How To] Solve Apps Waiting | iPad, iPhone, and iPod touch forums | iFans

I just purchased a movie from the iTunes store using iTunes ver. 11.0. The movie downloaded correctly is there on my hard drive but does appear in the iTunes library. How do I get it to appear in the iTunes Movie Library?

I just purchased a movie from the iTunes store using iTunes ver. 11.0. The movie downloaded correctly is there on my hard drive but does appear in the iTunes library. How do I get it to appear in the iTunes Movie Library?

Try Handbrake (http://handbrake.fr/), it's good and free

Ow do I sync a movie downloaded to iTunes, but I get a message that says "cannot sync movie to iPod because this computer is not authorized". What do I do to fix this?

How do I sync a movie downloaded to iTunes, but I get a message that says "Cannot sync movie to iPod because this computer is not authorized"? How do I fix this?

And I assume you have already checked to see if your iTunes purchases are authorized by choosing Store -> Authorize This Computer?
Some have been able to resolve this issue by removing the downloaded purchase and redownloading it again at no cost via iCloud. See this article for more information on redownloading past purchases.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock

HT1725 my movie download stops abruptly 20min before the end

my movie download stops abruptly 20min before the end although the internet connection hasnt been interrupted.
I get the error message: there was a problem downloading "le gamin au velo". An unknown error occurred (-50). Please check network connection." Have you seen this error before? Thanks

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Does anyone know how to remove an unfinished movie download from an ipod touch

I need some help with my ipod touch 4
I download the movie but it showed that i dont have enough space and it wont let me to remove or delete the movie. I tried everything but no luck. I dont want to see unfinished movie download stuck in my download for vidoes. I want to remove it ASAP so i can download any program in future.
I tried it all day but no luck. So frustrated.

Yea - that's what I'd try'd first. Unfortunatly the Snow Leopard Server was not able to remove those Items from the Mountain Lion System after the update. So I updated also the Server to Moutain Lion Server. The interessting part was, that after the server update the MPB wasn't registered any more on the server. So I'd registred it again und published a new Dock policy. That worked fine so far, and brought up this nice new policy icon in the system settings and removed the broken link. How ever, the plan was to deregister the MBP again because I dont want to manage it over the server anymore. At this point I'd faild and get was back to starting point, because the stupid system restored the old brocken links...
I guess I have to understand how ML store the non users specific Dock settings as well as the network registrations from the old system if I want to fix it. Unfortunatly I did'd find an answer to that quastion. So maybe you have an idea?
kind regards
CaptainDXB

How to cancel a movie download

I tried downloading a movie for the first time last night and my computer stopped working. Turned out I had to buy a new power supply and a new mouse. So I want to cancel my purchase. I can pause this very long download, but how can I tell ITunes to remove it completely?
Windows XP Pro

You can't from your end. I'm not sure the iTunes Store can or will cancel a purchase once it's in the download queue, but you can contact them through the form at the bottom of the Movies FAQ page and ask.
Why, though, do you want to cancel the purchase? Have you just changed your mind about the movie? The movie download certainly didn't cause your power supply and mouse problem, if that's what you were thinking.
Anyway, good luck.

HT203167 Movie Download

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