HT203167 My mail just disappeared can't get or send emails its just gone
I have not only lost my mail I downloaded an app which I was charged for but never came on my phone
I have not only lost my mail I downloaded an app which I was charged for but never came on my phone
Similar Messages
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I can not get or send mail from my iPhone, iCloud, and desktop mail. All are the same account, password is right and working. When the problem first happened I updated to a new password.
The Mail and the phone are telling me ( "The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “k****n******2”}
From the iCloud account i get a message saying mail could not be loaded and the details. Which i have copyed below.
Any thoughts or anyone I can ring ? This was a paid for mobile me account.
Thanks
Running 10.72
ORIGIN
server
TYPE
error
BUILDNUMBER
1FCS29.34215
TIME
Sun Dec 11 2011 10:49:50 GMT+0000 (GMT) (1323600590380)
HOST
www.icloud.com
USERAGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7
PRSID
217870346
RECENTLOGMESSAGES
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: MAIL in main()
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: --> Request 1: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Object:sc1074:dispatch('load content')
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Attempting to load 'addresses'
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1FCS29/javascript.js'
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Object:sc3099:initStatechart()
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: -> entering "9 Address List Not Visible"
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: --> Request 2: GET to https://p03-contactsws.icloud.com:443/co/addressbook/?order=first,last&locale=en _US, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' finished loading.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Sun, 11 Dec 2011 10:49:23 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Sun, 11 Dec 2011 10:49:23 GMT: DEBUG: <-- Response 2: 200 (1257ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:1
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: --> Request 3: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:2
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: --> Request 4: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:3
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: --> Request 5: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:4
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: --> Request 6: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:5
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: --> Request 7: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: <-- Response 7: 500 (4248ms), headers: Content-Type=text/html body: (empty)
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: Request in: /wm/preference-list-->1323600562085/1,500,4249ms
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/500/guid=serverPrefsGuid
Sun, 11 Dec 2011 10:49:44 GMT: ERROR: CoreMail handled error 13002 before exiting MailSpent at least 40 min talking to apple support, to sort it out. luckly not at my cost. After trying lots of things and speaking to a higher grade support person I was given a temp password which did the trick. I then was able to reset that with my own password.
The impression i got was no one knowns what the problem is and resetting the password at the apple end works. Not sure if you would be able to self fix. -
I hate this IPAD! I can't get emails or send them. I have deleted the account and put it back in - didn't work. I can't use Safari, because it says it's not connected to the internet. I have plugged and unplugged the PC and it is working fine - emails in and out and internet up and running. This has happened before and I was successful in getting back up and running. any suggestions
You cannot send or receive emails or visit web pages in Safari because your iPad is not connected to the Internet. They are related problems. From your description of plugging and unplugging your PC, I assume your PC is connected to your router by wire, not by wireless. So that is not going to be a good test of your wireless router, though it is a good test to see that the router is connecting to the Internet. I am, of course, assuming you have a wireless router. The problem could be the wireless setting in your iPad or could be the router itself.
On your iPad, go to Settings.
Is Wi Fi on? If not, turn it on and maybe that's all it needed. Also make sure Airplane Mode is off.
If Wi Fi was already on, click on Wi Fi and see if your router shows up on the list.
Post back here to tell us how it is going. -
I can't get or send emails using Thunderbird.
I'm in Mexico. I'm able to send and receive emails just fine through my two accounts at home in the US. But here in Mexico, with my Verizon account, I can't send or receive messages (though I can do both just fine by going to their website). Also, with my 1and1.com account, I can receive messages using Thunderbird but I can't send them (though, again, both work fine by going to the 1and1.com website).
When I try to send a message using the account that works for receiving them, I get an error message saying my login failed. But my login is fine.
I'm hearing that ports are blocked here in Mexico but haven't gotten any results by calling 1and1 or Verizon to fix this. Anybody know what I can do to use Thunderbird here for my email?
Thanks!Right. Sorry -- I've loaded the Verizon one below. You're making me realize that I actually get two separate responses from the two accounts 1) the Verizon one just times out (see below) and 2) the 1and1 account send me the password error message.
For both accounts, I can go to the providers' websites and things work fine there.
Here's the troubleshooting info below -- I can't seem to upload it in any easier-to-read format. Let me know if you need something different, please.
Thanks for your help with this.
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website.
Include account names (possibly identifying information)
Application Basics
Name Thunderbird
Version 31.5.0
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
Profile Folder
Application Build ID 20150222233048
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts
ID Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default?
account1 (none) Local Folders None Normal password
account2 (pop3) incoming.verizon.net:995 SSL/TLS Normal password outgoing.verizon.net:465 SSL/TLS Normal password true
account3 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:587 None Normal password true
account4 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:465 SSL/TLS Normal password true
account5 (pop3) pop.googlemail.com:995 SSL/TLS Normal password smtp.googlemail.com:465 SSL/TLS Normal password true
account6 (pop3) pop.gmail.com:110 None Normal password smtp.gmail.com:587 STARTTLS Normal password true
account8 (pop3) pop3.live.com:995 SSL/TLS Normal password smtp.live.com:587 STARTTLS Normal password true
account10 (pop3) pop.mail.yahoo.com:995 SSL/TLS Normal password smtp.mail.yahoo.com:465 SSL/TLS Normal password true
Crash Reports
Report ID Submitted
bp-f26dda47-dabb-4c6f-9cec-485d42110517 5/17/11
bp-efb88a14-e3c3-4c54-ba73-bd0302101207 12/7/10
All Crash Reports
Extensions
Name Version Enabled ID
Diccionario de Español/México 1.1.3 true [email protected]
Lightning 3.3.3 true {e2fda1a4-762b-4020-b5ad-a41df1933103}
LookOut 1.2.13 true [email protected]
Zindus 0.8.41 false {ad7d8a66-253b-11dc-977c-000c29a3126e}
Important Modified Preferences
Name Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 31.5.0
mail.openMessageBehavior.version 1
mail.spotlight.firstRunDone true
mailnews.database.global.datastore.id 529d6f25-4332-9645-a708-e66abad5a4a
network.cookie.cookieBehavior 3
network.cookie.lifetimePolicy 2
network.cookie.prefsMigrated true
places.database.lastMaintenance 1427489973
places.history.expiration.transient_current_max_pages 104858
places.history.expiration.transient_optimal_database_size 167772160
plugin.importedState true
plugin.state.adobepdfviewernpapi 0
plugin.state.silverlight 0
print.macosx.pagesetup PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor false
print.print_bgimages false
print.print_command
print.print_downloadfonts false
print.print_evenpages true
print.print_in_color true
print.print_margin_bottom 0.5
print.print_margin_left 0.5
print.print_margin_right 0.5
print.print_margin_top 0.5
print.print_oddpages true
print.print_orientation 0
print.print_pagedelay 500
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_size 5
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_printer
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
privacy.donottrackheader.enabled true
security.disable_button.openCertManager false
security.disable_button.openDeviceManager false
security.OCSP.disable_button.managecrl false
Graphics
Vendor ID 0x8086
Device ID 0x 166
WebGL Renderer false
GPU Accelerated Windows 2/2 OpenGL
AzureCanvasBackend quartz
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend none
AzureContentBackend quartz
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC -
What's going on with icloud. Can't get or send emails.
All of a sudden my email stopped working. Is anyone else still having the same problem? Thx.
I am. I have snow leopard and it keeps asking me for my mobile me password and sign in on my mac pro and macbook pro. Iphone mail works as does going in through the net and signing into the cloud there. but mail on my computer is not working. Is this a problem with the server or me. right after my drive completely died and is clicking on mac pro. Probably a coincidence but holy cow, talk about bad timing. I thought at first that my mac pro and mac book pro had a virus but the mac book pro is still up and running, just no mail!
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Moved to Microsoft Exchange now unable to get or send emails.
Just switched over to Microsoft exchange and now I can't get or send email. Unable to resolve with online tech tips. Help!
You must delete the email account, restart the phone by holding the HOME and SLEEP buttons until an Apple logo appears, then add the account back by selecting "Microsoft Exchange" as the account type.
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User created apple id account, verified but know she is unable to log on, it says incorrect password, she tried to reset via forgot password option but it does not send reset password page to here e- mail address, how can i get this sorted? or how can i get her whole apple account deleted and created new one using same e - mail address?
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
-
I accidentally hit the REMOVE FROM LINE button on my Premium Voice Mail. How can I get it back? The only options I found was visual voice mails.
TheAshburns,
No worries, we can get you back on the road with the correct voicemail service. Just to be clear, did you want to readd Premium Visual Voicemail? If so, click the link and select question #7 for steps http://www.verizonwireless.com/support/visual-voice-mail-faqs/?lid=sayt&sayt=visual%20voic*
SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
HT4623 After updating to ios 6 on my iphone 4, my mail,contact disappeared,Can anyone help.thanx
After updating to ios 6 on my iphone 4, my mail,contact disappeared,can anyone help
My suggestion:
Reset your device: Settings>>General>>Reset>>Reset All Ajustments.
It will restore to all company ajustments, but it will not delete anything at all.
After that, do not Sign In Facebook, I see many people got problems after Sign In Facebook.
In my device, I do not fill last names, I just fill names in "First Name".
Another question: Are you sync your contacts with Outlook or iCloud? I have suggested another one to do not sync with Outlook and, in iTunes:
1.In resume, mark "Backup in iCloud"
2. open Information and unmark the "Sync Contacts With". roll down the page and, in "Advance" field, unmark everything.
3.Sync your device again.
It probably will help you.
Good Luck -
I can no longer send emails from my mac yahoo business account, but can send them directly from yahoo. just not from mac mail. I've been able to send emails perfectly fine until today. I've been on the phone with yahoo mail and they've verified that my account settings are correct and I can send email from yahoo. I can receive emails via Mac mail, but just can't send them. An error message appears that says:
"Sending the message content to the server failed." I can't send emails from my Mac desktop, iphone or ipad. Any suggestions! Help! I'm a Mac rookie and so frustrated! Thanks.Please read and begin using Can receive email, but not send email. I had a similar issue with Comcast mail (could receive by not send) and found my answer in this letter. For me it took resetting the outgoing mail and telling the system to use a password when sending outgoing mail. If you need help with that please advise and I'll tell you where to look.
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i bought ilife 11 but cant update it. Is there any e-mail address which can i get help about ilife 11?
i bought it from Turkey website. apple.com.tr and i paid the price bu i cant update it and there are nothing i can do? i called the turkey's apple but they said i should mail this to apple.com. So, i didnt find any e-mail support address for ilife 11.
what should i do? apple support center is really bad for unplanned situations.Apple doesn't have an e-mail address. Unfortunately you'll have to resort to snail mail, for anything that can't be answered by phone or the website.
iLife '11 has had no updates issued so far:
http://support.apple.com/downloads/#ilife
If it should ever get an update, it would likely be at that link. -
I cannot access my voice mails. I can't get to voice mail either through the phone app nor the viooice mail app. When I try I get message the "can not complete call as dialed."t Any ideas?
backpack12,
Voicemails are a vital part of having a working phone. We do suggest that you look at the contact and then the number to make sure that it is *86. If you are needing to get your voicemails until then, please dial *86.
RobinD_VZW
Follow us on twitter @VZWSupport -
My iPad give me a message that my imap gmail account cannot connect. I was able to get mail yesterday, now can't get it today.
Maybe the mail server is down.
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i have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail
You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support -
Can\'t get in my email. Keep getting this message "host POP3 could be found.
Can't get in my email. Keep getting this message, "host POP3 could not be found. Please verify that you entered server name correctly. Account - POP3. Server POP3. Port:110, Secure (SSL) No, Socket error: 11001, Error#: 0x800cc0d. Please help.
I'll give you a different link to study, as it leads to where to look for the problem: http://ask-leo.com/outlook_error_0x800ccc0d_how_do_i_fix_it.html
The indication is there is still an error in the settings or the mailserver is down. Please go thru the troubleshooting steps in that thread.
BTW: I would just ask if you would try getting Thunderbird, set it up for the email address that you are having trouble with, and see if it works. Thunderbird will tell you right off if there is a problem. It will verify and check the address and the settings before you are even done with the setup. Windows Mail is what was with Vista but disappeared when Windows 7 made it's debut.
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Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.
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