HT203167 Problem with itunes programme update

I had an itunes update, but when it tried to install a message appears, "C runtime library incorrectly"
The program does not finish, and now itunes will not function.

This apple support document has a lot of helpful suggestions for iTunes installation problems:
Trouble installing iTunes or QuickTime for Windows

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HT1589 problems with itunes after updating..can't locate some of my songs..some have an exclamation point beside them how do i get these songs back in my itunes

I'm having problems with itunes after updating. I've lost all my playlists,,finally played around with it and got the songs back but some have an exclamation point beside them and can't be located. they are songs i've purchased. I'm not very computer literate so this is a major problem. I have spent hours with this. I just want all my songs to play even though I'm not happy that I have to recreate my playlists. It would be so much easier if I knew and understood how to correct this. Has anyone else had this problem and if so..is there an easy way to correct it?

Not sure how this is an ipod touch question.
Perhaps you should post in the itunes forum.

Problems with iTunes Latest Update?

Have you had problems with your Apple devices after installing the latest iTunes update? If so, read below.
This is long but worth your time to read if you have a music library. I have the problem with my iMac and my iPhone 5. Maybe more devices but I'm not connecting them to my computer. On Saturday the 8th of December I connected my 5 to my iMac. It deleted all of my songs on my phone. Several attempts to put the songs back on my phone got only about 700 added. I had over 12,000 songs on my phone before the update deleted them. One of the tech's was able to help me get the songs back on my 5 but I don't know what this update has done to it. Then while looking at my library on my Mac I noticed that the ratings column was blank and the plays column blank too. I have over 35,000 songs on my computer and all with ratings so this is a big deal to me. I started calling Apple at 1:00 pm and talked to seven techs by about 6:30pm. One went to a supervisors computer and he checked to see if his ratings were there and they were not. He played the song and the rating returned so they asked me to play a song. While it was playing some of my ratings and plays returns so we thought that fixed it and ended the call. About ten minutes later all of them had disappeared again. I was assigned a senior advisor and was told I would be called back by a the software department within 48 hours. No call back yet. Since then I have had two entire songs disappear. I had written down that I had 35,297 songs and now have 35,295. Album and song names have also disappeared. I tried restarting my Mac but it did not help. Today I e-mailed my Apple contact and asked for an update on any progress made but have not heard anything. So here is my question to you. Is your music and video library all there after the latest update? Very likely not.

Sorry this happened to you, too. In my case, I still had another computer, a Mini, on which I had not made the update. Since my library is on its own HD, it was a simple matter of removing iTunes 11 and then copying 10.7 back onto the iMac. iTunes 11 is, IMO, Apple's biggest blunder in the nearly 29 years I've been using Macs.

Problems with itunes since updat to 11.1.4

ever since Itunes upgraded to 11.1.4 I have not been able to use it . it keeps telling me that MediaAccessary.DLL is missing i've tried everything. oi've removes all itunes and apple files about 30 times in the last 2 weeks

Hello dmartins1977,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components, may have unintended affects.If you encounter an error while uninstalling, try repairing the affected component:
2. Verify iTunes and related components are completely uninstalledIn most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. To fully resolve these issues, manually remove any remaining iTunes-related folders listed below.On 32-bit and 64-bit systems:On 64-bit systems:
3. Reboot your computer.
4. Download the iTunes installer. When prompted to select what you want to do, choose to save it to your computer.
5. Install iTunes.
Right click on iTunesSetup or iTunes64Setup.
Windows Vista, Windows 7, and Windows 8: Select the 'Run as administrator' option.
Windows XP: Select the Open option.
Finish installing iTunes.
I understand that you have already uninstalled iTunes, but it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.

TS1702 Problem with itunes store updating purchases

A few videos that I purchased with my ipad are not showing up on my iphone. Both devices have the latest software, also I purchased pages on my ipad and it doesn't show on my iphone.
Any suggestions?

Do you mean using the computer and cable?
I am really counting on icloud for sync between apple devices and it works fine with the exception mentioned.

Hey, im experiencing problems with itunes. i downloaded the recent itunes update yesterday and today i plugged my iphone in and my computer said there was a trojan horse and now itunes wont open. Help please??

Hey guys, Im expierencing problems with itunes after the latest update yesterday(1/22) and the problem im having is when i plugged my iphone into my PC today a virus detection came up and said a trojan horse was present. I also cant open itunes at all. Im confused and dont know what to do. thanks in advance

Place the device in DFU mode (google it) and restore.

Having a problem with itunes. Just downloaded the lastest itunes update. However, it won't open because it keeps trying to download to a driver (k:) which I don't have. Since my phone iOS is updated and can't connect to itunes anymore. How do I fix this?

Having a problem with itunes update. Download wants to update to a driver (k:) which my computer doesn't have. As a result the download does not go through.

Try the following user tip:
"Invalid drive X:\" install errors

I am having major problems with the latest update for my itunes!

I am having problems with the latest update for itunes, it says 'itunes has an invalid signature'. I have completely uninstalled itunes but now it wont download at all. Have tried downloading it 4 times tonight already. Anyone know how to get it to download? Or what to do?

I am having problems with the latest update for itunes, it says 'itunes has an invalid signature'.
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Any problems with compatibility of update iTunes with OSX 10.7.5

Has anyone noticed any problems with compatibility of updated iTunes with OSX 10.7.5?

Okay. At the beginning of this discussion I was on 6.0.1. However, I responded to an update since then and since I didn't realize 6.0.2 wasn't compatible with Lion I responded and updated.
Now, with your message, a clean 6.0.1 installation sounds like a great idea. However, I've downloaded it from your link and when I install just from the install program, I still have an "About Safari" showing 6.0.2. I then tried setting up a separate Safari folder in the Applications folder and installed into that. I only got some Safari-associated folders and items there but no new Safari app icon... and the Safari 6.0.2 icon (which I hadn't gotten rid of since I don't want to lose my bookmarks, etc... want to transfer those once the 6.0.1 is there) is still there.
All the hanging-up problems are still happening, btw... and probably even worse. Right now I'm using Camino, a good browser but Safari has features I'd like to get back to... got Firefox, too, and like it, but I've got it set up for other family members to use and Safari here for me.
Any help on how to get 6.0.1 installed again without losing bookmarks greatly appreciated.

Is anybody else having problems with itunes (10.6.3.25) and ipod touch (5.1.1)?

Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

Problems with iTunes/ipad2 I'm trying to buy FREE apps and I'm being told my card is declined but I also have more then enough credit on my account! Anyone having this problem?

Problems with iTunes/ipad2 I'm trying to buy FREE apps and I'm being told my card is declined but I also have more then enough credit on my account! Anyone having this problem?

Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps).

Problems with itunes 8 and ipod shuffle gen 2.

Problems with itunes 8 and ipod shuffle gen 2.
I recently upgraded from itunes 7 to itunes 8 on my windows XP PC. That's when i had issues syncing my 2nd gen shuffle.
When i try to drag songs directly on it, itunes says i can't
I made a playlist and use auto fill. But when I remove it from the dock, it's either not updated, or the new songs are at the bottom of the playlist when they are supposed to be up higher. I end up having to hit auto fill twice to make it sync correctly.
Computer Specs
Windows XP SP3
384MB of Ram (works really good)
USB 1.1 connection
Pentium 4 clocked at 1.285 GHZ
IPOD Shuffle Specs
2nd Generation
1GB (964MB)
Version 1.0.4
unchecked options: open itunes when ipod is attached, Sync only checked songs, convert higher bit rate songs to 128kbps AAC, Enable sound check, Limit MAX volume, enable disk use
All those are NOT checked. Sometimes i enable disk use for seeing the IPOD_Control folder, but either way it still messes up.
Itunes Specs:
Version 8.1.1.10

This is a well-known issue. Apple changed the internal file names used with iTunes 8, which makes the ordering on 2nd generation Shuffles behave differently. There is no good workaround, apart from moving the files with a hand-crafted AppleScript program.
Apple has been silent on the issue, so nobody knows if we'll ever have a fix for it or not.

I am experiencing two problems with iTunes on my iPhone 5s.

I am experiencing two problems with iTunes on my iPhone 5s.
Issue 1: iTunes Match
Some song playback is merging songs. I select “Song A” to be played and midway through the song it begins playing “Song B” however when I look at my phone it indicates that “Song A” is still playing even though the actual music is not “Song A”. I searched the Apple Support Community as well as the internet and this seems to be an ongoing issue back to 2012 that has not been resolved. All of the “fixes” that are provided do not work. For example, update/sync iTunes Match, delete the song from your iPhone and re-download from the cloud or delete the song from your iTunes including the iCloud and re-download. None of which worked. I even tried to complete erase the song from my computer hard drive and restarted my computer and then re-downloaded the song and it was still not working.
Issue 2: iTunes Preview Track
I am unable to preview any music on iTunes through the iTunes app on my phone. I have signed out of my user ID and restarted my phone and then logged back in and it did not fix the problem. My iTunes Match and iTunes radio are allowing me to play music. My software is up-to-date.

Same problem here, Im running the latest version of iOS 7 on my iphone 5S (ipod 5S) bricked lol. It was working fine and then a mates baby grabbed my phone and dropped it (not very high) then it went off so i turned it on and BAM i got the grey backround with the apple logo on it so, I waited, Then it went to BSOD and got stuck in that loop, I then done a manual reset I was able to turn it off thats all. I tried restore in recovery mode with the latest itunes it come up with Unknown Error, error code (14) (something to do with unreconizable USB) tried many diffrent USB ports but sadly nothing, I then tried DFU mode with itunes still not working. Im really stuck on this one I need some assitance PLEASE! HELP!
No aftermarket apps on iphone 5s
Latest iOS 7 on iphone 5s
Latest itunes 11.1.5.5
Running Windows 7 (good comp)

Problems with iTunes

I've recently started having a few problems with iTunes, and was wondering if anyone could offer advice on how to go about fixing them.
First of all, iTunes opens up (it takes quite a long time) and then everything goes slow. It keeps automatically updating the podcasts, of I press Ctrl + Alt + Delete, it says (under CPU) that iTunes is using (anywhere between)65 - 99% of the cpu. So if i stop it from updating the podcasts, the CPU usage goes down. Is there any way of resolving this?
Also, (whether CPU usage for iTunes in 99% or 0%) all my music is jumpy. It plays about a second, jumps, plays abother second, jumps... nothing willlay properly. This has only started happerning in the past few days.
I'm not sure if this came about after upgrading (i don't remeber if i upgraded iTunes recently or not).
One final problem that I've had for ages. (I think this might be more something wrong with my computer / windows) but iTunes wont always open straight away, If i double click on it, it will load for a few seconds then nothing will happern. So i forget about it, and start doing something else / leave the computer, then about 1/2 an hour later iTunes pops open. As I've said, I don't think that this is caused by iTunes, because if I restart my pc, it will (normally) open straight away.
I am using iTunes 6.0.4.2
Thanks for any help
Welshy
4.6.0.2 Windows XP Pro

I do not mean to be rude but considering the problem, What is your computers RAM Memory capacity if you are close to the maximum this could be part of your problem, also do you do disc clean up and defrag. regularly? there is also another facility that might help and that is a registry cleaner (do not start thinking massive outlay at this stage. The disc clean up and defrag should be part of your computers tools) The registry cleaner is available until later this year as a free item (Beta) from Microsoft. If you are fully clear there are all your 'cookies' clean out every day preferably 2-3 times per day they do mount up and take up disc space.

I am having all kinds of trouble with itunes and updating my ipad. when I open up itunes, it seems to just sit there, never going to itunes store. when I connect my ipad, I check update and it starts, but then I get this message:backup can't be saved on

I am having all kinds of trouble with itunes and updating my ipad. I open itunes up but it doesn't do anything except open to a blank screen. I try to access the itunes store but it won't go there. When I connect my ipad, and try to update it, it starts and then I get a message that says backup cannot be saved on this computer. I have tried everything suggested to no avail. This is the 2nd or 3rd time I have had problems with itunes. Sometimes I even get a message that I am not connected to the internet.
I have uninstalled and re-installed. Any help?

You might not have enough space left on your hardrive.

HT203167 Problem with itunes programme update

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