HT203167 Purchased crystal at Enchanted Realm HD last Jan. 25 but did not received my crystal. They credited in my acct. my order # MH8YNY52T6. Thank you.
Did not get my crystal that I purchased at enchanted realm. My order # mh8yny52t6
These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(
You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/ -
Has purchased the Adobe Illustrator CC But did not receive EMAIL
Has purchased the Adobe ® Illustrator ® CC
But did not receive EMAILcheck your account, https://www.adobe.com/account.html
if your cc subscription is shown as active, download your software, Find a download link on Adobe.com -
TS1702 Purchased in app content but did not receive, can not find a link to report the problem
I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have made an in-app purchase, but did not receive the item.
I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
Thanks in advance,
GordonTo petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells -
HT1689 Please tell me how to get purchases made but did not receive back?
Tried contacting apple and iTunes no one seems to want to help and all my passwords links are updated and all is running well except purchases have been made and iTunes charged me but I did not receive items and now it says contact iTunes I do and they keep sending me the same links over and over again!,,, it should not be this difficult!!!!!!!!! HELP
To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact -
Purchase performed in clash of clans but did not receive the genes
I Have purchased 14000 gems in clash of clans but did not receive
If you've been charged but haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
As the topic above. My accout already deducted $49.99 for the purchase but I did not get any of the jewel.. Please help me..
Contact iTunes support, they will fix things:
http://www.apple.com/support/itunes/ -
frustrated!!! purchased a new ipad todayand set it up with i cloud so i would have the same on my new ipad...in doing so, it did not recover my audio books only music...where did i go wrong or where do i find them?
Audiobooks are not part of icloud.
They will only be where you put them. They should be on your computer. Sync them to the new device. -
Some weeks ago I purchased the TuckerPhone App but I dnot receive the necessary 'four letter passcode.' How do I go about obtaining this passcode?
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i want to know how is it that you all charged me 13.00 dollars for my games when i only got 9.00dollars worth of stuff on my game for mall stars
Hi cassandra237,
Thanks for visiting Apple Support Communities.
You may want to report the issue with your purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
I purchased gems while a special was going on for 'The Tribez" The money was deducted from my bank, but the gems never showed up. The special was for 615 gems for the price of 200...
I would either like a refund, or the gems,,,
Thank youcontact the itunes store via expresslane.apple.com
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I purchased coins in Zynga slots, was charged, but never received them. What do i need to do to get my money back?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Made instore app purchase but did not receive it now what
I made an inapp purchase said it charged me but I didn't get it what do I do
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
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Hello Steven,
Welcome to the Sony Community Forums.
Can you please provide the model of the receiver you purchased?
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http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DOCS
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