HT203167 the items or songs go back to 1/2007 it should go back to 1/1994 the song I lost on my computer had been the far back. In the History puch. show 1/2007 your company should go back to 1/1994

for iTunes don't show that they have gone back far enough on the puchuse's it shows 1/2007 it sould show 1/1994 that how far back iTunes should look for my lost Songs. I change my payment information. and the songs that was ready for download just went away. Someone from iTunes was helping me.I just what you let you know your not going far back enough. To get my song in my payment history. of songs I lost. I truly thank you for your help in this matter. Mr. James P Williams

We are all itunes users just like you.
You are not addressing Apple here at all.

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Photomerge interactive is no longer available in 12. I wasted 4 hours trying to find the option. Then read in a forum that the feature had been discontinued. Interactive is the primary reason that I keep the product up-to-date. When will the feature b

Photomerge interactive is no longer available in 12. I wasted 4 hours trying to find the option. Then read in a forum that the feature had been discontinued. Interactive is the primary reason that I keep the product up-to-date. When will the feature be returned?

No one knows if the interactive dialog will return, except adobe and adobe is not saying.
What operating system are you using?
On windows there is a way to get it back, but not if your using a mac.

HT201272 My album had been purchased and have received the receipt but i can't download it and hasn't appeared in my library

My album had been purchased and have received the receipt but i can't download it and hasn't appeared in my library

Hi there,
You may find the information in the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
-Griff W.

This computer has been locked. Please contact the support center at 866.769.4059 to unlock

Dear guys, Like this post subject, i dont know why laptop has been become like that."This computer has been locked. Please contact the support center at 866.769.4059 to unlock"The above message keep appear when I start the machine. I also try to contact to 866.769.4059, but the auto answer keep question me about somewhat token code, and i dont know what is that code. Please help me !Sorry for my poor english too !

Thank you! I've sent a message with AT&T Account Info, Device Unlock Request Number, IMEI, Device Model info and my contract info to @ATTMobilityCare.

My shipping items had been canceled as per apple store delivery status message, however my money still not return back to my visa account, and as per the visa bank the money already taken by apple store and purchasing had been approved

Order Number: W412401371
had been canceled as per the below massege:
our item(s) have been canceled. You won't be charged and all authorizations placed on your credit card are removed.
but since 2/18/2013 till today date 3/3/2013 i dindt received the moany and visa bank informed me that money had been burchased to Apple Store, so please your support is highly required to clirify this issue.

As this is a User to User Forum... you will need to Contact whomever you were dealing with.

2007 Macbook Pro suddenly coding over files, pictures, deleting itunes and iphoto albums, after it had been dropped in late november 2010. Apple specialists say they cannot find anything wrong. HELP!

I have a Macbook Pro, the last generation, not the most recent one. It fell about 2 feet in late November 2010 and had the screen and logicboard replaced right after. A day or two after that, I started to notice that my word documents, pictures files, pdf files, itunes library and iphoto library were coded over and deleted out of nowhere. When I click on it, it says it is not a compatible format or cannot be read, etc. However, this doesn't happen all the time and not with every file. I could open a new word document and begin it today, and tomorrow it will not be retreavable, but I have a document on my desktop that has been there since January and can still be opened, so this happens without warning.
I have taken it in to the Genius Bar at my local Apple store several times with this problem, and they say they cannot see anything wrong with my computer. On my most recent visit, the lady told me to buy an external hardrive, transfer everything onto it, then do a complete clean out of my computer and reboot it I guess. If it doesn't continue, then that might have been the problem, but if it does continue, then it is obviously not that. I am really confused and I don't know if I should trust that this is the problem or just go ahead and buy a new computer all together. I don't have applecare anymore.
Help me!!! I am desperate.

Does your MBP still have its original hard drive? If so, it may have started to go south. The average useful life of a notebook drive is 3-5 years, and if yours is the original, it would be about 4 years old. The drop could also have affected it.
It might be worth booting from your install disc and repairing your boot disk. It sounds like you could have some directory issues. Repair until there is nothing left to repair. If Disk Utility cannot repair the drive, you will need a stronger utility like Disk Warrior or possibly a new drive.
It also sounds like you may have some software corruption, which can happen if you have hard drive problems. Have you tried reinstalling the OS? You would want to make a backup first on an external drive and then use the archive and install feature and then update the OS.
You might want to download and run SMART Utility:
http://www.volitans-software.com/smart_utility.php
You can download the demo and run it several times for free. SMART Utility seems to be somewhat more critical than Disk Utility, and may be able to detect impending drive failure sooner.
If the drive checks out OK, then you can follow the advice you got from the genius and make a clone of your boot drive using Super Duper or carbon Copy Cloner on the external drive. You could boot from the clone you made and see how your Mac does when booted from a different drive. If all is good, you can reformat the internal drive and clone back to it.
If all you need is a replacement hard drive, then your Mac is likely worth fixing. I too have a 2007 MBP, and I replaced my hard drive right after Applecare expired, as the drive started to fail a week after Applecare ran out. I put in a Western Digital 500 GB 7200 RPM Scorpio Black, and have been running on it ever since. I have also upped my RAM to 6 GB and my OS to Lion. Not all the features of Lion work on a 2007 MBP--the trackpad does not support Gestures, and AirDrop is not supported. Even so, I expect this Mac to last me a few more years.
iFixit has instructions for replacing the hard drive, and OWC has both good RAM and kits for hard drive replacements. My gut feeling is that your hard drive is behind the weird symptoms you are experiencing.
If you are ready for a new computer, by all means get one--there are some great choices. However, you should be able to fix your old Mac for not very much money and get some more use out of it.
Good luck!

My iphone 3 keeps giving me the message that my password and username is not correct when i go into my mail. It was linked to my gmail account and had been working fine. All the sudden today it won't connect to my gmail account and this message appears

my phone has stopped connecting to my gmail account.When I click on the mail button it opens and the a message appears that says the user name and password for "imap.gmail.com" is incorrect. My information is correct under settings I have even deleted account and tried to re-set up my gmail account. Still nothing. It had been set up for months and working with no issues.

ATtempt to power off your device and power it back on, if that doesn't work reset all settings should resolve it for you

I have a playlist on my nano currently. My computer had to be rebooted and now the playlist won't sink onto my computer. I just downloaded over 50 songs and they won't load onto my ipod either.

the computer/itunes says it is syncing but it only takes a few seconds and nothing happens. I don't have a clue what to do. I want to play the new songs. the old songs i don't care about as much but i should be able to save and sync both lists together on my ipod. please please help me

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

Attempting to transfer music files directly from iTunes to backup drive and get the the item can't be replaced because it's invisible. Its amazing how when something works flawlessly, Apple has to screw it up. Never saw this until the new iTunes.

Hate it! Anywaze, suggestions welcome that can permanently remedy the issue without having to go through file by file, song by song to make copies, renaming, resetting, etc. Thanks so much.

Are you dragging the entire iTunes folder across in Finder (which is easiest)?

Scrolling through photos in PE is a nightmare because you can be looking at or selecting a photo and the next thing you know, your position has been moved far away from the photo you want. How do I stop this from happening?

Can someone tell me how to prevent the screen from taking off and navigating to a new place while I am viewing photos in PE?

I don't think so. It's an apple mouse that and under the setup menu it's referred to as a Bluetooth mouse
Sent from my iPad

HT4515 My iphone 4 had been sluggish so I did the 2 button reset(?), now it's been frozen with the apple logo for two hours. What should I do?

I have no clue what I'm doing. I held the home and lock button and ignored the slide to power down screen. Now my phone has been locked on the apple logo for two hours. I've tried hitting both buttons in all combinations. I had nearly a full battery before this fiasco. My phone is fully updated. Help me please?

if you do not have the original owns apple id you will not be able to use the iPhone because of the activation lock you will need the original owners apple id to turn off findmyiphone if you do not have it or if you cannot get it you will not be able to use the iphone can you contact the original owner

HT1750 My computer has no audio. It had been working and last week the audio stopped working.

I have an Intel-based iMac and there is no audio. software: OS x 10.9.2
I have no audio.

There are many possible causes for this issue. Take each of the following steps that you haven't already tried.
1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.
2. Run Software Update and make sure you have a fully up-to-date installation of OS X.
3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.
4. If you've installed a software equalizer called "Boom" or anything similar, update or delete it and restart.
5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.
6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select the Output tab. If the Mute boxes are checked, uncheck them. Move the Volume sliders all the way to the right.
7. If a red light is coming from the audio-out port, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.
If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.
9. If you have a MacBook Air, turn off Bluetooth and restart.
10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
11. Reset the NVRAM.
12. Reset the SMC.
13. Reinstall OS X after backing up all data.
14. Make a "Genius" appointment at an Apple Store.

I downloaded the Office program for my Mac, and my computer had to be reset, and now the program is gone. How can I get it again without having to buy a new one?

Please help. The program is so expensive, and I do not have the money to buy it all over again.

If you have Office for Mac 2011, you can re-download it here:
https://www20.downloadoffice2010.microsoft.com/macdl/registerkey.aspx?ref=macdl& culture=en-US
You'll just need your original product key which would have been provided to you when you originally purchased it.
If you don't have the original product key, you might be able to track down your purchase info here:
https://buy.officeformac.com/store/msmacus/DisplayCustomerServiceOrderSearchPage ?resid=UaygTQoBAlkAAG1-bHUAAAAA&rests=1370267725336

Does anyone else have the problem that whenever I start up my computer it automatically opens the applications I had been using when closing down the previous evening. It does this even if I have shut them down when closing the computer. Is there a way of

Is there a way to avopid my iMac opening all my previously used applications everytime I start up the computer every morning.
It's especially annoying if I have clients with me who I dont want to see what I have been previously working on.
This applies especially to Photoshop and Indesign

If
Launch System Preferences and click on the “General” icon
At the bottom of the “Number of recent items” list, uncheck the checkbox next to “Restore windows when quitting and re-opening apps”

My husband bought his macbook in March of 2009. The computer has been in and out of the apple store for one thing or other. I blieve he has a lemon! How could he go about to get a new macbook?

BTW, my husband's macbook is still under waranty by applecare.

I'm sure this is a "that depends" situation. What were the problems? Were they fixed? What caused the problems? Where are you located? Where I live the term "Lemon" is defined in state law which spells out what is covered, what makes it a "Lemon," and what the remedies are. Beyond that, you are likely at the mercy of your Apple support folks.
Best of luck,
Ray

HT203167 the items or songs go back to 1/2007 it should go back to 1/1994 the song I lost on my computer had been the far back. In the History puch. show 1/2007 your company should go back to 1/1994

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