HT203167 Trying to download a previous purchase (made on another pc) and i am being told to authorise my pc to do this, how do i do this please?
Trying to download a previous purchase (new pc) and i am being told to authorise my pc...how do i do this? (lenovo all in one)
You cannot redownload audiobooks.
Similar Messages
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I am trying to download my previously purchased songs.
It is staing that my PC is not authorised. How do I resolve itBasic forum ettiquette, search before posting.
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I'm trying to download a previously purchased audiobook from the cloud, however it only shows me music and none of the multiple audiobooks I've purchased!? Anyone with this same or similar issue?
You cannot redownload audiobooks at all.
It is your responsibility to backup your purchases, and all other content for that matter. -
I just purchased a Mac and downloaded my previously purchased songs from iTunes, however it only downloaded a portion of the song (about 1:15) and this appears to be the same on all of the songs. What is happening and how can I fix it?
Hello Pork Chop 2,
Congratulations on your new Mac! It sounds like your purchased songs are not playing completely after you downloaded them. I recommend to following steps for an issue like this:
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
You can find the full article here:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I am trying to redownload a previous purchase from audiobooks to this computer. I purchased it while on windows 7, but now have Windows 8.1. How do I do this?
You cannot redownload audiobooks.
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I recently downloaded my previous purchased items from iTunes but I have found that some songs dont play or have only downloaded half of the actual song :/ when i go to iTunes>Purchased it says that the songs have already been downloaded, which means i cant re-download them. is there a way I can re-download my previous purchased songs?
Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.
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I need help to repair my phone and purchase the express replacement plan in 2012 and am now being told there is no record of it. I need this done and seen about ASAP.
Apple does not have an "express replacement plan" so are you talking about the AppleCare program? If so, and you did purchase that warranty extension, contact the plan by http://www.apple.com/support/applecare
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What does error 306 mean when trying to download my previous purchases
whatb does error 306 mean when trying to download previously purchased songs?
Try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Trying to download previously purchased items to new computer. Found them but there is no download option. Instr say must be password used when originally purchased. Could that be problem? I've changed mine. I did not back up. Any help would be appreciated. Thanks.
Hello, johnandsteph.
You are allowed a total of 5 computers at a time to be authorized to play content. It is not necessary to deauthorize an old computer if you are attempting to add a new one unless you have reached your five total allotment. From the Store menu, choose Authorize This Computer and enter your Apple ID and password. At that point you should be able to access your previous purchases. I have included two links listed below. The first one goes over authorization and deauthorization. The second article covers how to download past purchases.
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still unable to successfully authorize a computer, you may need to reach out to us via Contact Apple Support.
Hope this helps,
Jason H. -
HT1349 Trying to download my past purchased songs onto my computer and I phone from I tunes
Hello, I recently purchased a used I phone 3 , I have over 400 songs on I tunes I have purchased that I would like to download. It will not allow me to do so, I get a message saying in 90 days I can, but after I wait the 90 days it goes back to same message?
Check Settings > Store on the iPhone to see the Apple ID. If it's not yours, tap and select sign out. Then, sign in using your Apple ID. You'll probably still have to wait 90 days. Read this: iTunes Store: Associating a device or computer to your Apple ID, http://support.apple.com/kb/HT4627
Why don't you connect the phone to iTunes and sync the songs to the phone? Syncing music to iPod or iPhone, http://support.apple.com/kb/HT1351 -
Downloading my previously purchased songs & Videos
Hello,
I am trying to download my previously purchased songs and videos from my itunes account onto my ipad2 however i am only able to acess the most recent 250 songs and no videos. I have over 1500 songs that i have purchased through itunes and quite a few videos and TV shows, how can i get these on my ipad.Open the iTunes Store on your device.
Make sure you are signed in with the same account used for the original purchase.
Tap Purchased from the bottom navigation bar.
On iPad, tap the media button in the upper-left corner.
Tap Music.
Once you've located the music you are looking for, tap the download button.
Note: To download all songs from a purchased album, tap on the Album's toggle button to switch to Album view. Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. -
I can't download a previously purchased app
Hi
I am trying to download a previously purchased app in the app store, but when I tap the ltitle cloud icon, it doesn't work.
does anyone have any idea of a fix for this?
thank youTry these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
If this will not work, best to contact phone support.
http://support.apple.com/kb/HE57 -
I am trying to "authorize" my new computer so that I can download my previous purchases from the cloud. It says to open iTunes and go to the STORE menu and select AUTHORIZE MY COMPUTER, but when I open iTunes there is no STORE menu. Can anyone help?
If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(85933) -
i'm trying to download a recent purchase on another computer of mine. I was able to download and then I put in the serial number. Then Adobe asked me for a qualifying previous version and a serial number?
The license for the version you are installing is an upgrade, which requires you to identify the older (qualifying) version that you are upgrading from and to provide its serial number as well to prove that you qualify to use the upgrade. There should be a list to select the older version from followed by entries for the serial number of the older version.
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I am having trouble downloading a previously purchased movie from the Cloud.
The movie in question is "The Mist." I have purchased a lot of movies from iTunes lately, and to save room on my Mac, I have moved all the movie files onto a portable hard drive and simply deleted them from my Mac. Thus, whenever I want to watch a movie, I just transfer it from my hard drive back onto my Mac no problem, and watch the movie. Somehow, "The Mist" got deleted from my hard drive, so I figured "No worries, I'll just download it from the Cloud and get the file back. I've done it before!"
iTunes does this frustrating thing where even if you delete the video file from your computer, the movie thumbnail still shows up in your movies library, and I guess the Cloud considers this as you still having the movie on your computer, because when I went to my purchase history, it said the movie was already downloaded on my computer, when in fact it was not (it also said this for all my other movies, which are not on my computer but on my PHD). Only after I deleted the thumbnail for the movie did it show up under "Not on this computer" and allow me to hit the download button. Then I get this message saying "This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 80 days." It will not let me download my previously purchased movie!
I have already tried logging out and back in again, that did nothing. Do I seriously have to wait 90 days to redownload my movie again? Like, is that a thing? What if you have a hard drive wipe, and have to redownload everything from the Cloud again; would you seriously only be able to redownload all your movies in 90 day incriments? What if I need to redownload multiple purchased movies at once, do I have to wait 90 days in between each one?
Am I the only one having this problem? If so, any help would be appreciated.
If this is not a "problem" and merely a "thing" iTunes does for security reasons, then this is a complaint. I have legally purchased this movie under the same account that I'm currently trying to redownload it through, I find it ridiculous that I should have to wait 90 days; you don't have to wait this long for downloading multiple apps/songs/books. Alternatively, trying to redownload the movie from its store page on iTunes is not an option, because as far as I can tell, iTunes does not let you redownload already purchased movies from their store page, as with apps/songs/books. If you try to re-purchase a movie, in the hopes that it will simply let you download it for free, seeing as how you've ALREADY purchased it, instead it'll gladly charge you again for movie. So no, I am not willing to purchase the movie again, I would just like to re-download it from the Cloud as I've done with other movies before it. I don't know what makes this one different.I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/
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