HT203167 What do you do when an in app purchase fails to go through?

I purchased some stones in an app and got a message saying that it was unable to complete the purchase. I'm fine with that, but how can I make sure that no money was taken from my account for something that I never received?

Hi Makou133,
Welcome to the Support Communities!
The article below will show you how to review your account.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
Judy

Similar Messages

  • What do you do when a gaming app cheats you?

    I play TeamLava games. My TeamLava/storm8 account was hacked. The hacker spent all of my in game currency and sold all of the items I had purchased with real money. I have spent at least $1000 on the game. The company refuses to give my items back, and my in game currency. Is this illegal??

    If you're mad about this, try contacting the company again. Obviously, hacking accounts is illegal, but the company not giving back your cash is not illegal, but wrong. Next time, make your password at least 12 digits.
    Ok, I'm guessing this was on your iPad, but this does not belong in this forum. This forum is on Apple products. Please post on the TeamLava forums or anywhere else.

  • HT4009 what do I do when my in-App purchase is not delivered but I am billed?

    I have been billed for an in-App purchase but I never recieved the purchase

    Contact iTunes at expresslane.apple.com

  • What do you do when an app has been downloaded but won't open

    What do you do when you download an app from the app store and it will not open once it is downloaded.

    App Zapper is a paid app. AppCleaner does the same thing but is free;
    http://www.freemacsoft.net/appcleaner

  • What can you do when you get a little tired of exposé...?

    Exposé is a fine way to switch between applications, but I have grown a little tired of it - sometimes at least. If I'm running a lot of apps it tends to work slowly and with a lot of apps open it's hard to tell the difference between them.
    So I was thinking: When you ctrl click on an app icon in the dock you can see what windows you have open in that app. But it's a bit clumsy system. Is there an easier and faster way to see these windows? Some kind of addon to the dock maybe?
    Thanks

    "Expose can show All Windows, which you've been using apparently, but it can also show only Application Windows"
    I've been using that to, but thanks for the suggestion anyway! I actually don't know why I don't wanna use exposé cause I thought it was brilliant at first. And I still think it's okay, but sometimes I get tired of all the corners I accidently touch and suddenly my windows fly around the screen Also I sometimes feel that exposé requires a lot of moving around the mouse because it's hard to know where the various windows are gonna show up.
    I just realized that there's a "Window menu" in every app. I forgot about that. So it is possible to navigate a Mac without exposé. I was just looking for something ... I don't know, maybe more Mac like, you know? Intuitive and efficient (which many will probably say that exposé is, but I've been through that). Sorry to be so demanding
    More suggestions are most welcome and thanks all for your replies!

  • What do you do when you can't sync your ipod and it tells you that itunes is not compatible with your ipod?

    what do you do when you can't sync your ipod and it tells you that itunes is not compatible with your ipod?

    Upgrade to the newest version of iTunes first to see if that helps.
    B-rock

  • What do you do when you can't read the code on a iTunes gift card?

    What do you do when you can't read the code on a iTunes gift card? I tried taking it back to the store with my reciept, but they said I would have to contact Apple support. Am I out just out $25 dollars?

    See this support article:
    http://support.apple.com/kb/TS1292
    Instructions are at the bottom of that article.
    BTW, this forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. Normally you want to ask your questions in the general iTunes forums.
    Regards.

  • HT204370 what do you do when A preordered movie wont download and says it has already downloaded?

    what do you do when a preordered movie says you cant reorder it when you never got it?

    Try manual install, as outlined in the link below.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • HT201412 what do you do when your phone numbers no longer have the contact persons name just a number. Also names are missing from the address  book where contacts are.

    what do you do when your phone numbers no longer have the contact persons name just a number. Also names are missing from the address  book where contacts are.

    I, too, love everything about my phone. The other day I tried to crash my Z10 by running multiple apps and having videos running in the background. Do you think my Z10 showed any signs of slowing down? Nothing doing! It ran as smooth as silk. I'm very impressed.
    Cheers.
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • What do you do when you turn  ipod touch on and the apple apears and stays  on  wont turn off

    what  do  you do  when you turn  your  ipod touch on  and  just  the apple appears  wont shut off

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • What do you do when you download a show and it has no sound? ( the volume is up on itunes and my computer)

    what do you do when you download a show and it has no sound? ( the volume is up on itunes and my computer)

    That's what iTunes -> Preferences -> Playback -> Sound Check does - equalizes the volume across tracks to provide a more-even playback.

  • What do you do when ipod is detected but not identified?

    What do you do when ipod is detected but not identified?

    Hi there schnee2,
    You may find the troubleshooting steps in the article below helpful.
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    -Griff W. 

  • What can you do when you forget your iPod password and it locks you out?

    What can you do when you forget your iPod passcode and it locks you out.

    http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf

  • What do you do when a movie you buy, will not down load?

    what do you do when a movie you buy , will not down load?

    I tried again this morning. All I see is a white screen with the words "iTunes Store" in the center of it, in gray. When I click on store at the top, and then "Home", the top of the browser says "Accessing iTunes Store" with a progress meter that goes halfway, stops and then it turns into the black Apple logo. Same thing happens when I try to click on that little house icon.
    Do you guys see album covers in there, or what? I downloaded the itunes software yesterday to my desktop AND laptop, and I am experiencing the same problem on BOTH computers. I am running Vista Home Premium, on DSL.
    Oh, and thank you for the link to the troubleshooting for this--I am reading it now, trying to figure this out.
    I finally figured out that I could access the iTunes store from my iPod (duh!!) last night, but I'd like to be able to do this on my PC too. So it's larger and easier to see.

  • What do you do when wi-fi isn't available?

    What do you do when wi-fi is not available?

    roaminggnome wrote:
    You do nothing that requires internet connection.
    I think you've summed up the solution perfectly there, roaminggnome.

Maybe you are looking for

  • I've restored my itunes from a crashed computer - how do I get my new computer to read my itunes library?

    I have restored my itunes library from a crashed computer (via a hard drive) - how do I get my new laptop to recognise my old itunes library when I fire up itunes?

  • UDF in item query form

    Hi, How to add a UDF to the ' item query' form.   (Inventory->Inventory Reports->Item query) Thanks, Smitha

  • Move Photo folder

    Hello, Recently I have bought a new external USB HDD which is now connected to my NAS (Buffalo TeraStation). Now I'm wondering if it is possible to move my "Photo" folder from the original location, a share on the built-in (but nearly full) TeraStati

  • About Table VBFA

    Hi All, As you know in Table VBFA we have the below fields. VBELV: Preceding sales and distribution document VBELN :Subsequent sales and distribution document Please let me know what the purpose of both and let me know the significance for both. Aksh

  • Run Java Applet w/o installing JRE

    Hi all, I'm wondering what would allow the client to run the java applet w/o having to install the JRE? I have seen it done but not sure how they did it. I wrote a simple java applet (not even JApplet) and IE said "class not found" until I installed