HT203167 When I transferred my iTunes library over to my new Mac, I lost all of my purchased songs. I still have my songs that I uploaded from CDs, but I can't find my iTunes purchases. Did they vanish?
When I bought a new Mac and transferred my library, my purchased songs/movies didn't go with it. Now I can't find them. I thought I remember seeing them with a little cloud icon but I don't even see that anymore.
Since you have purchased a new Mac (which, BTW, is not typed in all capitals) why not buy a Time Capsule <http://www.apple.com/airport-time-capsule/> which is designed specifically to work with OS X and Time Machine?
You don't say what part of your Sony "crashed." If it was not the HDD it is possible to take the computer apart, put the HDD in an external case, then recover the data off of it (including the music) simply drag-n-drop. If it was the HDD that "crashed" that makes it more difficult.
If you are able to recover the music from the Sony you can then add it to the iTunes library on the Mac and iTunes Match will then scan, match and upload the tracks to be mirrored in the cloud.
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I have some loops from acid 5 which I have dragged in a folder to the loop browser. Some of them retain the folder name in the View: and some don't. I have also had some that seem to go in but I can't find them. If I try to add them again, I get a msg that they are already there. Where should I look?
It may be best to recreate the folder and the smart playlists from scratch.
tt2 -
You can set the homepage for opening tabs, but I can't find the setting for designating what page opens when I hit the + button on tabs.
This is the page that loads:
http://search.yahoo.com/?fr=freeze&type=W3i_NA,132,3_6,Tab%20Search,20100937,6693,0,16,0
How did Yahoo embed this in the Tab settings?Firefox '''does not''' come with a setting for a page that opens in a new Tab, the default installation always opens a blank page when you open a new Tab. Many extensions include a feature to open their choice of a webpage when you open a new tab, as does the Speed Dial extension which uses a "local page" internal to Firefox.
You need to figure out which extension has taken over that preference that Speed Dial needs to use. You didn't bother providing a Troubleshooting Information... listing as requested when you asked this question, but I can guess your problem is related wither a Yahoo extension or a Conduit / OurToolbar extension - as there is a plugin listed = Package Installer & Install Conduit.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes -
I tried to re-located Keynote presentations from i-cloud to documents due to storage issue and now I can not locate them. Any suggestions?
How did you migrate them?
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I used to be able to sync songs that I imported from CDs into my library onto my iPad and iPad touch. Now I can only sync the purchased from iTunes songs. What has changed? Do I have to subscribe to iCloud to do this now?
Hi Cricketdaw,
Welcome to Apple Support Communities.
iTunes should sync your entire library, and not just songs purchased from the iTunes Store, as mentioned in this article:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
By default, iTunes automatically syncs your entire iTunes library whenever you connect your device to your computer. On each subsequent sync, iTunes will automatically add any new music or videos to the device and remove any items that are no longer in your iTunes Library.
You may also find this articles helpful for syncing your iTunes Library:
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Best,
Jeremy -
I've just signed up to iTunes Match as I have songs on my iPhone 4 which wont sync with iTunes as they are from CDs but I can't see my music in the cloud now. Anyone had the same problem and have an easy fix?
What fixed it for me:
On your computer, open iTunes > My iPhone (or whatever name you gave your iPhone) > "Music" page
Uncheck "Sync Music"
Click "Sync" button (bottom right)
Let it run and finish
Uncheck the box for every song, playlist, etc.
Click "Sync" button (bottom right) (This step may be unnecessary, but I did it and got the result I wanted.)
Let it run and finish
Check the boxes for the music you want on your iPhone
Click "Sync" button (bottom right)
Let it run and finish
See if that doesn't work for you. I tried a lot of things that did nothing, but this seems to have fixed it, and quickly. -
IPad4: some apps installed but i can't find the icons!? They don't be possible to start!? - They are shown in AppStore - with grey open - but not possible to start!
Go to the home screen, and swipe left-to-right. Type the app name in the search oval that appears, and see if it appears there.
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bought games and music on my ipod touch and then bought a new mac, but i updated my ipod on the new mac and lost all of my games and music and they arent on my computer or my ipod touch:( The apps i bought are not on my old computer either!! please help!!! I don't want to buy them all again!!
- You can redownload yur apps at no additional cost. See:
How to redownload purchased apps from the App Store
- You only get one download of music and it is up to you to make a backup. However, sometimes if you explain what happens the iTunes store may allow a redownload of music. You can contact them by starting here and selecting the appropriate topic:
Apple - Support - iTunes -
How does one remove temporary files from Safari? A friend logged on to her Facebook account using my iMac running Mac OSX 10.7.5 and Safari 6.1.6. Now I can't remove her e-mail address from my computer. When I open Facebook her address shows in the user button. I do not have a Facebook account. It was suggested to me that I try clearing temporary files from Safari but I can't find anything that tells me how to do this. Are temporary files the same as the cache? It also was suggested that I try clearing Safari cache. How do I do that?
Check Safari/Preferences/Passwords to see if the Facebook account is there. If so, select it and remove it. If you are still having problems, Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. If that doesn't work, Safari/Reset Safari.
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I have a user that dowloaded this application in Chinese and can't find the English Setting?
I have a user that dowloaded this application in Chinese and can't find the English Setting?
http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html and
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l -
I downloaded some podcasts, but I can't find them. Where are they?
I just downloaded 17 podcasts episodes. The iTunes confirms that they're in the iPhone (4S), but I can't find them.
I already looked in the "Music" section, "More", etc. But the "Podcasts" item it's no there. Neither in the "Video" section.
Do I need an app to make they work?
Where they could be?
Thanks!
Ana C.They are no longer supported in the Music app. You need to download the Podcast app from the App store. It is free.
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My ipad says it has 149 photos on it, but I can't find them. Any ideas where they might be?
Did you ever restore your last iCloud backup? That contains you camera roll photos & videos, text messages, app data, settings, etc. It will also redownload your apps and other purchased media.
If you didn't, follow the steps in this article to restore the backup: https://support.apple.com/kb/ph12521. -
Sent contacts from outlook express to my ipad but I can't find them. Where are they?
My laptop says that it has synced my Outlook Express contacts to my Ipad via a USB link. I can't find them. Where would they be?
Hey Rabsalom,
Welcome to Apple Support Communities! If you're experiencing issues syncing your contacts to your iPad with iTunes for Windows via USB, this article can help:
iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows
http://support.apple.com/kb/HT1692
Have a good one,
David -
When I attempt to open Firefox instead of Firefox opening, an error message appears saying "Firefox is already running but isn't responding. To open another window please close the existing Firefox process or restart the system.", but I can't find that process of Firefox in order to kill it, and after restarting the system there is still the problem. I have found an emergency fix to at least get online, and that is to use"Firefox_Profile_Manager" in the start menu's "run" start menu, but the
Firefox that then opens is that one doesn't carry over what I had in my bookmarks but starts bookmarks anew.Sounds like it is hanging when you exit and later try to restart Firefox.
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''<u>Processes</u>''' tab?
** See: http://kb.mozillazine.org/Kill_application
**Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
* What may cause Firefox to hang at exit
**Windows 7 Task Manager: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
** http://support.mozilla.com/en-US/kb/Firefox+hangs
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: ***See: http://kb.mozillazine.org/Safe_Mode
***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode.
***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration.
****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''<u>before</u>''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
****Test to see if the problem you are experiencing is corrected.
*** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
***#by enabling '''<u>one at a time</u>''' until the problem reappears.
***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
***#'''<u>You MUST close and restart Firefox after EACH change</u>''' via File > Restart Firefox (on Mac: Firefox > Quit).
***#You can use "Disable all add-ons" on the Safe Mode start window.
**See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
<br />
<br />
'''You need to update the following:'''
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*Shockwave Flash 10.2 r153
*Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''):
#**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
#**Use either of the links below:
#***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
#***''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/
#*After the installation, start Firefox and check your version again.
#'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml -
My library consists of both itunes purchases and uploads from my CD's. My ipod was formatted on my Mac. I'm out of state and want to sync the ipod on a windows PC. Can it be don? Can it be done without losing the uploaded songs?
It cannot. Your iPod is a format that is neither readable or writeable by a PC. The only way to make it possible is to use some sort of third party software such as XPlay.
http://www.mediafour.com/products/xplay
B-rock
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