HT203175 I am no longer able to access the iTunes store on my PC. When I try to connect, it just goes to a blank screen.

Has anyone else had this problem? Thanks.

If you're seeing a blank iTunes Store, see this support article:
http://support.apple.com/kb/TS4123
If that doesn't help, try resetting Winsock. This has solved the problem for some people, at least.
1) Click on your start menu.
2) Go to accessories
3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator".
4) Once it opens, type in the following command...
netsh winsock reset
5) hit Enter and it should say something like Winsock reset successful.
6) Reboot your computer and try the iTunes Store again.
Regards.

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I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help

I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help

I had the same tried loads of fixes
saw this on the community from whatheck
In windows 7 click on your start menu, go to the accessories, right click on the command icon and choose "run as administrator"
Once it opens type the following command...
netsh winsock reset
Hit enter and it should say something like winsock reset successful now reboot your computer
IT WORKED....... cleared all the "action2 on the CPU and loads IStore perfectly

I can't able to access the itunes stores to download and update new apps

iam using iphone4 for more than a six months. but for the last 10days i can't able to access the itunes store to download a app or to update it. what should i do. my itunes is opening properly. i can download videos pictures and songs from my system. the problem is only with itunes stores. i also updated the account information. which also doesnt got solved the problem. what should i do??

http://support.apple.com/kb/TS1559

I haven't been able to access the iTunes store for almost a year, having been knocked out after downloading an iTunes update. With the most recent update, I can no longer access radio broadcasts as well.

To solve the iTunes store problem, I have tried the suggestions suggested by Apple on the website to no avail. Since downloading the last iTunes update, I can no longer access radio broadcasts. It tries to connect to tuning service, but the refreshing catagory list notice never stops and connection is never made. No store connection and no classical radio connection--What will I loose with the next update? I'm not a computer person and don'y know what to do! Help would be much appreciated. Thank you!

No store connection
Could you walk us through what happens when you try to connect to the Store in some more detail, please?

HT1491 ***!!! I have not been able to access the itunes store for many months now. I backed up all my purchases and reinstalled itunes and I still cannot access anything at all. Anyone else have this problem? I'm on an Alienware comp with Windows upda

I have not been able to get onto itunes to check my account or purchase anything for about a year now. Got an Alienware system with latest Windows. When I pull up itunes I can access my old music but cannot access my account to purchase anything new. Just reinstalled itunes and it still does not work. I am ready to just quit. Anyone else having this issue? Solutions?
Thanks!

If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access?

Using iTunes 10.6 i am unable to access the iTunes store

Since I installed iTunes 10.6 on my Win XP PC, I am no longer able to access the iTunes Store, sinc my iPod Touch, or view My Account.

In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

I can only access the itunes store from my pc and not my ipod touch. It says incorrect password, but I know it is correct. I have changed my password more than 3 times in the past few months to resolve this issue but to no avail. Someone please help!

I have had the same account for over 4 years. I have had my ipod touch for 2 years and have always been able to access the itunes store and download content from my pc and my ipod touch. A few months ago, I started to receive the message that I've entered the wrong password but I know that it is correct. I can download all I want from my pc without any problems at all. How do I get my device to accept my itunes password so that I can get back to downloading content directly to my device?

I'm having the same issue. Just hooked up a Mac Mini and running the internet just fine over wifi, but Facetime isn't working. I'm going to try resetting my router in the morning.

Why can't i access the itunes store?

I recently got a new computer with Windows7 and have not been able to access the ITunes store. I was able to get to it with my old PC running Windows XP, but now I can't get to it. I get an error message saying that I am not connected to the internet even though I am connected. Is there some other settings that I need to adjust before I can access the store? I have tried removing and reinstalling the ITunes software several times but it didn't have any effect.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I Can't access the itunes store anymore

I used to be able to access the itunes store before but now i cant. I dont know what happened but it just loads almost halfway and then just stops and I dont know what to do. I havent been able to access since the beginning of october and it kind of sukks to have to buy everything on my ipod. Can someone please help me and tell me how to fix the problem? I've already tried all of the other things that have been reccommended to me. If it helps I have an hp notebook laptop pavilion g series , Its not the best but it works for school and stuff.

You've posted in the iTunes for Windows area, Old Bean. You'll usually be more likely to get help if you ask in the iTunes for Mac area.
But answering quickly, all you need to do is update to Mac OS X 10.5.8, available either via Software Update or as a standalone download (you'll want the Combo update). Then you should be able to install Safari 4.
Regards.

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from Stevejones5
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Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..

Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
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Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix.

I need help in resolving a problem that prevents me from accessing the iTunes store. Message reads " iTunes cannot contact the iTunes store" and also says that my laptop is no longer authorized to access my account. Help!

I need help in resolving a problem that prevents me from accessing the iTunes store. Message reads " iTunes cannot contact the iTunes store" and also says that my laptop is no longer authorized to access my account. Help!

Go up to the top of your screen on iTunes and click on 'Store'. Then go down to 'Authorize This Computer'. That should cover part of it unless you've already authorized a bunch of other computers to use your account. If that's the case, you'll have to go to one of those computers and click the button just below it to 'deauthorize your account' from that computer. If you're not able to access the store, check your internet connection to make sure you are connected. Hope this helps.. good luck!

How can I use the old Apple TV with new iTunes? It tells me to input a code in iTunes but iTunes no longer has a spot to input this code to allow sync. I can access the iTunes Store fine, just none of my Library

How can I use the old Apple TV with new iTunes? It tells me to input a code in iTunes but iTunes no longer has a spot to input this code to allow sync. I can access the iTunes Store fine, just none of my Library

read this
https://discussions.apple.com/message/20429789#20429789

HT203175 I am no longer able to access the iTunes store on my PC. When I try to connect, it just goes to a blank screen.

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