HT203175 I just bought "Identity Thief". Itunes says it has received and accepted my code and my movie is ready for viewing.... The movie shows up in my library as being there... I go to play movie and it just sits there and doesn't play... what to do
I just bought the movie Identity Thief... Itunes says it has received and accepted my code and my movie is ready to play... when I go to click on the movie that shows up in my library... it just sits there and does not play.... i tried to reenter my code and it says the code is already in use in my library.... What do I do...???
Hi cjgurley,
Welcome to Apple Support Communities.
You may find some of the steps in this article helpful:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
If necessary, you can download purchases again by following the steps outlined here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Best,
Jeremy
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Hi Charlene1018,
You can locate any of your iTunes media including apps in Finder by following this article:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Locating the file for an item you see in iTunes
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Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Apple Retail Store - Genius Bar
And as necessary:
See
iOS: Device not recognized in iTunes for Windows
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Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
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However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
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paying special attention to item #5
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iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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