HT203175 itunes cannot connect to tunes store an unnone error occured( 0x80090318)
itunes cannot connect to tunes store an unnone error occured(0x80090318)
Hey there Arogarch,
It sounds like you are getting this error code when trying to access the iTunes Store. This specific error is referenced in the article named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thank you for using Apple Support Communities.
Cheers,
Sterling
Similar Messages
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Today, my iPad2 wouldn't delete mail. Then the screen turned black. I turned the iPad2 off then on. Got black screen. Tried backing up to iTunes. Got the message "iTunes cannot connect to this iPhone because unknown error occurred (OxE8000065). Help, please.
Did you try restarting it by holding down the hold and lock button at the same time until you get the apple logo? If you already tried that then you should try putting it in DFU mode and doing a restore by following these instructions- http://www.iclarified.com/entry/index.php?enid=1034
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After trying all kind of possible solutions Itunes cannot connect to the store. Windows 7
after trying all kind of possible solutions Itunes cannot connect to the store. Windows 7
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I could not connect to the I Tunes store as an error occured with the number as follows (3212) any one out there that knows what has happened and how can I rectify look forward to your replies
Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
and this is an pic for the problemThere is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it
-
ITunes cannot connect to my iPhone4. Unknown error (0xE8000003).
iTunes cannot connect to my iPhone4. Unknown error (0xE8000003).
Another port of call for an error message (in addition to Anamusic's link) is Google. (More direct than our own search box).
There are many references to it, amongst them the link below.
Using Msconfig to troubleshoot conflicts in Windows XP -
ITunes Cannot connect to iPhone due to unknown error (0xE8000065)
Hello!
When I plugin my iphone to a wall, it refuses to charge (it just keeps making a bleeping noise).
And when I try to connect my iPhone to iTunes, I can't. It just says: iTunes Cannot connect to iPhone due to unknown error (0xE8000065)
Any suggestions? I replaced the battery hoping that would do the trick, but nada.
CheersiPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
Did you try a different charger and a different cable? If it won't charge the error will go away soon also when the battery dies. -
itune could not connect to itune store. an unknown error occurred (0x80090318), what I can do ?
before one year i was able to connect then i unstall
this week i install the itune then all my old file like musics appear in the itune, i tried to connect to my itune through computer but i couldnt
my net working fine
firewall checked already and enable for itune
notice
- im using the same computer, windows vista
please help me in that
thank youHello Embassykw,
It sounds like your iTunes Store page does not load and instead gives you an error code. I found this error code in an article that will be helpful for you named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.
Following the instructions should resolve the issue for you.
Thank you for using Apple Support Communities.
Take care,
Sterling -
Itunes cannot connect to this iphone an unknown error has occured. Please help.
Hi,
I have just got an iphone 5c. However i'm having trouble with my itunes on my laptop.
I'm getting 2 error messages:
Error message 1 is ( an unknown error occured 42032 ) this happens every time i open itunes.
Error message 2 is ( itunes cannot connect to this iphone, an unknown error has occured ) this happens every time i try to connect my new phone.
I am running the latest itunes version on windows 7.
So far i've tried uninstalling all components and reinstalling them to no avail.
I've spent 3 hours today on the phone to both Apple and Microsoft with both blaming each other.
Please someone help.
Kind regards
DaleHi prolough,
Here is a link that should help:
http://support.apple.com/kb/TS3221
Cheers,
GB -
Itunes couldnt connect to iphone 5s an unknown error occurred on mac
i have an iphone 5 and a mac version 10.5.8 and i keep trying to connect my phone into itunes (first time connecting) and it keeps saying "itunes could not connect to this iphone. an unknown error occurred." and thats it. my phone still charges but it never get recognized. i turned on homesharing, ejected and installed and put it back and its not working, turned both on and off like 50 times, reset privacy settings, pressed trust this computer. i am confused. i updated both of them as much as i could and still nothing. not sure what to do. any suggestions would be amazing! thank you :+)
allan im sorry i went to go take a shower please come back
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Had to redownload i tunes following hard drive reboot but now cannot connect the i tunes store as I get the following error message " itunes could not connect to the itunes store the connection timed out " I get this message as soon as I click on the store.
Any ideas how to solve this ?????
BillHad to redownload i tunes following hard drive reboot but now cannot connect the i tunes store as I get the following error message " itunes could not connect to the itunes store the connection timed out " I get this message as soon as I click on the store.
Any ideas how to solve this ?????
Bill -
Error message: iTunes cannot connect to music store....
I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team. -
My Itunes cannot connect to the Store
I have the most recent version of itunes, however it cant connect to the store and i therefore cannot update my iphone4 softward.
I ran diagnostics and got the following message "The requested URL /itunes/win/10.5/ was not found on this server."
No idea what to do. Can anyone help??mwilli67 wrote:
What should I do?
To buy music, click here. It only requires a simple internet connection. -
ITunes cannot connect to the store, nor can I activate my Touch.
My iTunes hasn't been able to connect to the store EVER on this machine. Naturally, without a functioning iPod or iPhone, this hasn't bothered me. Of course, now that I've got a touch, it's a little annoying.
I can't activate my touch, and I can't get at my purchases.
Here is the log from the diagnostic. I have tried flushing the DNS cache, I do not run a firewall, I have reinstalled iTunes (wiping it's registry details as I went), I have activated port forwarding on my router to some port I saw suggested. Please help!
[quote]
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 524BE20F40211390
Current user is not an administrator.
The current local date and time is 2008-09-07 22:28:23.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BB302319-0548-4244-AC1A-F9E08C8F14A1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 07 21:57:33 2008
Lease Expires: Mon Sep 08 21:57:33 2008
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
[/quote]SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again. -
1. may i know how to solve this error ?
2. may i know how to sync video from my library to ipad ?Hello celine1556,
For your specific issue on error code 0x80090318, take a look at the article below. It walks you through downloading Autoruns for Windows and looking for anything that could be causing a conflict with syncing your content over.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/en-us/TS4123
Regards,
-Norm G.
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