HT203175 itunes screen remains black and unresponsive and doesn't communicate with computer

My itunes remains black and unresponsive and doesn't communicate with computer.with computer

Try:                                               
- iOS: Not responding or does not turn on           
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable              
- Try on another computer                                                       
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar                                     

Similar Messages

  • My iphone died and when I plugged it back in to charge it when it powered on the screen remained black.  I can hear when I receive a text and a hear siri.  I have tried holding down the sleep and home button

    My iphone died & I plugged it back in to charge when it powered on the screen remained black.  I can hear when I receive a text and siri.  I have tried holding down the sleep and home button and restoring in itunes neither worked.  The screen on the phone is cracked but has been working fine until now.  Please help!!!

    Here's how to perform the restore:
    HT1414
    If you can actually get to restore, maybe (I estimate a 0.01% chance) you'll be able to do a backup before the restore.  Actually, from the symptoms you describe, I suspect a restore won't work either and you'll need to do a recovery.
    Just in case, if you need to recover (restore fails), here's how.  Note you may have to try to get into recovery mode more than once.
    http://support.apple.com/kb/HT1808

  • IPhone black screen does not show anything, but I can hear that the device works. I hear the lock open the screen and hear the iPod but the screen remains black

    IPhone black screen does not show anything, but I can hear that the device works. I hear the lock open the screen and hear the iPod but the screen remains black!!

    It's happened to me before as well. Try holding both lock(top right) and home buttons simultaneously until u see a slight flash of wight then just reboot it normally. If that doesn't work try restoring your device from itunes

  • When i try to boot itunes, screen goes black and a message pops up and says not compatible with the visual elements. how do i fix this? itunes wont even open at this point. please help. thanks :)

    When i try to boot itunes, screen goes black and a message pops up and says not compatible with the visual elements. how do i fix this? itunes wont even open at this point. please help. thanks

    Let's first try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
    iTunes for Windows: How to turn off Compatibility Mode

  • HT201412 My ipad screen remains black and show a persistent apple logo.

    My ipad screen remains black and show a persistent apple logo. Sometimes it turn on and off automatically every 5minutes. I have already restored iOS software for 3 or 4 times. I have also seen with the apple genius supporter. The problem still remain the same. Does anybody have any suggestion beyond that? I dont know how many people are experiencing the same problems. Why dont apple solve this issue seriously? My rating to apple would become dramatically decreased to zero. I have decided not to buy apple product anymore.

    We are not Apple here .. you should bring your concerns to their attention.
    http://support.apple.com/kb/HT4623

  • When using my iMac the screen turned blue and so I turned the compute off. When I turn on again power does get to the computer but there are no chimes and the screen remains black. Any advise please. David

    When using my iMac the screen turned blue and so I turned the compute off. When I turn on again power does get to the computer but there are no chimes and the screen remains black. Any advise please. David

    Hello DJJOC,
    Thanks for using Apple Support Communities.
    To start troubleshooting this issue where your iMac's screen will not illuminate, please reset your SMC by following the information outlined below.
    Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    Note: For Intel-based Xserve computers that are not responding, you can shut down locally, or by using remote commands, or by pressing and holding the power button for five seconds.
    Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
    Take care,
    Alex H.

  • MacBook Pro 2008 not turning on, no sign of power and screen remains black

    I have a MacBook Pro 2008.
    It was working fine until when one morning i wanted to turn it on as usual only to find out that it can not power on.
    When i press the power-on button, i can hear the hard disk spinning but no display, the screen remains black like not getting power.
    No beep sound when tried to boot without RAM installed.
    The battery and the Charger worked fine when tested with another computer.
    The RAM works fine when tested with another Computer too.
    What could be wrong with my computer, i hope it is not the board that is dead.
    How can i overcome this problem?

    Op Charles,
    You can try a SMC reset:
    http://support.apple.com/kb/HT3964
    Follow directions for a battery that applies to your machine.
    http://support.apple.com/kb/TS1365
    http://support.apple.com/kb/TS1367
    You can check these as well
    It sounds as thogh the the GPU may be dead, you can take it in to an Apple Genius (make an appointment) they will disgnose it for free and give you your options.
    Good Luck

  • My iphone 4 fell in the toilet 4 days ago and it's been drying in rice since.  now when i plug it in, the screen remains black  but it will vibrate.  is this a good sign or is all hope lost for getting it to work again?

    My iphone 4 fell in the toilet 4 days ago and has been drying in rice ever since.  I tried plugging it in today and the screen remained black but it did vibrate when i switched it to vibrate.  Is that a good sign?  Or should I just give up hope already?

    well good sign or good sign maybe a strong word
    it mean that not all of the device have been damaged by the fluid
    but it does not really mean that the screen will ever work again
    when drying in rice make sure you don't
    1 conceal it so the vapor can't escape or it will not dry enough
    2 make sure to leave in on a heating source like a heated floor or radiator to speed up the proccess of the vaporising

  • My iPod touch won't turn on. I have tried plugging it in to charge, but and the screen remains black. I have tried restarting/resetting it to no avail. I would really appreciate your help. Thank you.

    My iPod touch won't turn on. I have tried plugging it in to charge, but and the screen remains black. I have tried restarting/resetting it to no avail. I would really appreciate your help. Thank you.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My iphone 4S vibrates and pings but screen remains black.  Happens about every 30 min :(

    Iphone 4s will vibrate and ping at the same time.  Happens about every 30 min. The screen remains black.  No one at Apple can help.  My daughter has the same apps and her 3GS does not do this.  I bought 3 other 4S at the same time last month and theirs does not do this either.

    Try this support document http://support.apple.com/kb/TS3281 and if that doesn't work, then make an appointment with the Genius Bar at the Apple store to have the hardware checked.

  • Beeping noises of the same pitch and the screen remains black

    My laptop is making consistent beeping noises of the same pitch and the screen remains black, what can I do to fix it?

    See these related kb articles:
    Power On Self-Test Beep Definition - Part 2
    Intel-based Mac Power On Self Test RAM error beeps

  • Caps blicks continously and the screen remains black.

    When I turn on my laptop, the screen remains black and only the Caps lock LED blicks continously. Please help me solve this problem.

    See these related kb articles:
    Power On Self-Test Beep Definition - Part 2
    Intel-based Mac Power On Self Test RAM error beeps

  • Our brand new quad core imac will not start up.  We hear a drive and fan noise but the screen remains black. Any suggestions?

    The computer shut down on its own while we were gone and will not start up again.  When we press the power button we hear drive and fan noises but no chime and the screen remains black.  Any suggestions?

    A pretty common thing for computers that have been shipped is a RAM chip becoming dislodged just enough to cause what you are describing. Try re-seating your RAM chips. Basically just pull them out and push them back in. Take a look at this article if you need some direction on this: http://support.apple.com/kb/HT1423

  • My itunes screen is black and i cant see the writing how do i change the colour

    My itunes screen is black when im trying to find music - how do i change the colour as i cant see the writing

    With that one, perhaps try Drgoo's suggestion from the following post:
    Re: Itunes Store - ALL Text Black/Cant See Anything

  • TS3474 My nano will not power on when fully charged, screen remains black.

    Bought early 2012, no idea what generation it is. When connected to the stereo, the screen illuminates and nano works with stereo controls. When I try to take the nano for a run, when holding the power button down the screen remains black and no amount of touching the screen will produce an image or any sound. Any ideas about troubleshooting the black screen when powering up un-connected?

    Hello gatormother,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iPod nano (7th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS4433
    Will not turn on or screen remains dark
    Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
    If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    If the screen remains dark and will not turn on, then your iPod may need service.
    Have a nice day,
    Mario

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