HT203176 MacBook Pro is stuck on gray screen with spinner & won't proceed to login screen

MacBook Pro running Mavericks gets stuck on the gray screen at start up with the spinning wheel & never reaches the login screen. Please help. Resetting Pram, starting in Safe Mode do not work.

Also do not have installation disks for a Disk a Utility start up.

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Hello, danfromlake nebagamon.
Thank you for visiting Apple Support Communities.
I see you are experiencing an issue while updating your Mac. Here is an article that I would go through for this issue.
Mac OS X: Gray screen appears during startup
Cheers,
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Hi there,
You may find the troubleshooting steps in the article below helpful.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.

My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help?

My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help I have tried everything I know to do

Unfortunately this means that there is a problem in the boot sector of your hard drive. It might be indicative of a fundamental corruption in the coding that allows your computer to boot your operating system from your hard drive. I had this problem twice and it resulted in me having to get a new hard drive and restore my data.
In other words, your computer can't talk to your operating system so you can't access your data.
Here is my advice: DON'T CALL APPLE TECH SUPPORT though they are kind and usually helpful it will take you an hour just to explain the situation and they will only tell you to do what I'm gonna say here.
First: Shut down your computer completely
Two: boot up while holding down the following keys: command, option, p, and r. The computer will reboot 3 times. This solution will likely fail so if you're frustrated skip to the next step.
Three: Boot up while holding down the option key. Select recovery drive. Select your default language. Select disk utility, click on Macintosh HD, and select "verify and repair volume." Likely the verification will produce some line like "unused node not erased." Or something like that. If anything using the words "node structure" comes up, you need a new hard drive.
If after verification and repairs you still can't boot I sincerely hope you have apple care because you will need a new hard drive. Set up an appointment to come in to the apple store, they will tell you to go and get data recovery, just ask them to give you the old hard drive. Unless you have an up to date backup in which case you can just restore from that. If you're lucky the only issue is with the boot sector which means that if you ask them to give you the old hard drive, you can buy an enclosure and you have effectively been given a free external hard drive. It still works to store data just not to load an operating system.
If you have a back up drive bring it to the apple store and they'll do the whole thing right there, it should take around an hour and a half but may take longer.
Hope this helps, it's annoying but it's your safest bet.
All the best.

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See this Apple note: http://support.apple.com/kb/TS2570

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Hi jazziejayy,
Thanks for visiting Apple Support Communities.
If you see a gray folder icon and can't log in to the user account on your Mac, start with the troubleshooting steps in this article:
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http://support.apple.com/kb/ts1440
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You should be able to turn off your MBP by pressing the power button down continously for about 5-10 sec. When you reboot it you are going to want to enter into a terminal screen. Hopefully the following YouTube video helps: http://www.youtube.com/watch?v=qKOX72xNmbo

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Do you have AppleCare? Even if you don't, take to the Apple store and tell them what happened. They should help even though it's a few months out of warranty. You might have to talk to a manager or different higher up.

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Ok. Do you remember what you were updating? Like Itunes or a security update. And did you let it complete and install? To install the update, it usually asks for your password and sometime asks you to restart. Here are some options to try. http://support.apple.com/en-us/HT203176

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Hi there lakra,
You may find the troubleshooting steps in the article below helpful.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.

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Step 1. Peek in the back of the TV and identify what kind of inputs it has. Ideally, you'd want an HDMI socket, followed by a DVI or in worst case, analog VGA. Try to determine what's the "native resolution" of the panel.
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Step 3. Plug everything together. You have to decide whether to use display mirroring (Mac & TV show the same thing) or separate displays (each shows different stuff).
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Ah, I understand a bit better now.
I propose to "recover" your OSX, it will not touch your user data (but of course you have backups ).
a. Start up while holding the CMD+R keys, it should result in a window with 4 options:
first choose "Disk Utility" and click "verify disk" if it shows the disk.
If the disk verifies ok, quit the DiskUtility and choose the "Recovery" option and recover your OS.
This is a Recovery from your own disk.
b. If you will not come into this window or a. does not work as said, start up while holding CMD+R+Alt keys, this will start the same but then from internet (so you must have an internet connection).
the rest is the same.
Do you succeed to restore OSX?
Lex

HT203176 MacBook Pro is stuck on gray screen with spinner & won't proceed to login screen

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