HT203180 Why can't I click on Create iPod or iPhone version in Advanced in iTunes

I tried multiple times but it will not let me click on it. The option is light gray unlike the other options which are black and can be pressed on.

You cannot mve the songs manually from iphone to your computer.
The way you do this is exactly what you did : File>Transfer Purchases

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I'm trying to create a ringtone on the latest iTunes... but when I go to File > Create A New Version it gives me options that are "un-clickable"
It says
Create iPod or iPhone Version
Create iPad or Apple TV Version
Create ACC Version
But I can't click any of them for some reason?
And its not a song from iTunes itself, so its not ACC protected or anything. Its only 21 seconds.
Any solutions to this problem ?

with your Itunes open and playing, select view from the task bar, click visuilzar> there are abunch of different choices

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Create iPod or iPhone version generates all white, audio only video

I have been trying to find any explanation for this by searching here and on Google, with little success.
I am trying to export my movies to my ipod with no success.
I will explain what I do:
I pick a movie from the iTunes Library (it plays just fine), then I go to Advance and click "Create iPod or iPhone Version". iTunes goes through the Conversion process, and after a few minutes (depending on the size of the original movie), I get the converted version, right next to the original one.
This version will be the same length, audio is just fine, but the video is all white (at this point, the video would transfer to my iPod Touch, were I would get the same all white video).
This happens with MP4 files. I followed the steps on Apple Support on how to verify the conversion of files (they provide a MOV file), and that worked fine. I do not have more MOV files to test.
Other troubleshooting steps included:
- Trying with different MP4 files as source
- Trying on different computers (two WinXP PCs with the latest iTunes installed)
- Removing and reinstalling iTunes and Quicktime
Any feedback is highly appreciated. However, I do not wish to use a 3rd party tool to do this (so recommending Handbrake or others is not that much helpful).
Thank you!

I can confirm that converting from MOV works, whilst MP4 does not. Unfortunately, unless you use a 3rd party tool to convert from whatever format they're currently in to an MOV file, there's not much you can do until Apple fixes this problem! :C

Create iPod or iPhone Version not working correctly

When I select an MP4 movie and then choose Advanced -> Create iPod or iPhone Version, the movie is converted and a new version is created, but they don't work correctly. In two cases, the resulting file has audio, but the video is missing (just white). With another file, the video is there but the audio is missing. How can I troubleshoot this and get the videos converted properly so I can play them on my iPod?

Having the same issue here. With mencoder (http://en.wikipedia.org/wiki/MEncoder) I create an H264 file, after that I create an MP4 file with mp4creator (http://mp4creator.sourceforge.net/). Then I can import the .mp4 file in iTunes just fine, it plays well. But when I select the file, go to menu Advanced, choose 'Create iPod or iPhone Version', the file is converted, audio is fine but video stays white .

Create ipod or iphone version

How do I create an "ipod or iphone" version??
I know how to create an mp3, etc. version. What is the setting to make the ipod or iphone version please.
Thanking you!

Having the same issue here. With mencoder (http://en.wikipedia.org/wiki/MEncoder) I create an H264 file, after that I create an MP4 file with mp4creator (http://mp4creator.sourceforge.net/). Then I can import the .mp4 file in iTunes just fine, it plays well. But when I select the file, go to menu Advanced, choose 'Create iPod or iPhone Version', the file is converted, audio is fine but video stays white .

Error in "Create iPod or iPhone version" take 2

Apologies: an unfinished version of this question was inadvertently posted a few minutes ago. A slip of the finger. Again, sorry.
In the Advanced pull-down menu, there is an option, "Create iPod or iPhone version," presumably for making video on the computer playable on the iPod or iPhone. I have tried this several times, but usually, after several hours of work, iTunes comes up with an error message. I have successfully converted two videos, but four others have given me the error message.
Is this common, or are there some settings I should be aware of? I'm taking a 2200 mile road trip in a couple of weeks and would like watch some "video" that I OWN on my iTouch. Hopefully I'm not trying to do something that will help hasten the demise of the commercial "video" industry.

I'm seeing this error too. Is anyone else? Any ideas on how to fix it? I see it when I cue several movies for ipod conversion. The process goes through a couple of movies and then provides this lovely error. I can then re-cue the conversion on the files not completed. Stop with another error and repeat. Eventually I get through all of them but since the process takes so freakin long to convert, I normally like to leave it overnight then sync my ipod the next morning. No can do: if it's constantly stopping.

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Splice can create portrait videos!!!
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I don't know why, as we are all users here no one will really know why.
I assume it's because TVs only play wide video.
But if you really want to see it in future I suggest you tell Apple:
http://www.apple.com/feedback/imovie_ios.html
If enough peoploe ask they will change it.

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HT203180 Why can't I click on Create iPod or iPhone version in Advanced in iTunes

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