HT203200 I have pre-ordered 2 albums, but iTunes won't let me download them. How do I download them?

I have recently pre-ordered 2 albums with 3 gift cards i recieved for christmas. iTunes is not letting me download my 2 albums. I would like to have them in my library since they are already out and purchased.

I tried cancelling the pre-order, and now iTunes thinks I've purchased the entire album, but only one song is available to download. What the heck is going on?!

Similar Messages

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    Hello,
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  • HT1212 I have connected the iPhone but iTunes won't recognize it. The phone has a red sign saying "  iPhone is disabled connect to iTunes" What can be done?

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  • HT201272 I have purchased a pre ordered album but I cannot download or find it to,download to any of my devices, help please x

    Hi there,
    I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads'  but it tells me that all my downloads are up to date!
    The album came out on 15th July The Pet Shop Boys  new album and I still haven't been able to get it, please help
    :o)
    Liza Jayne

    Does it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?

  • I have pre-order album problems

    I pre-ordered an album but when I tried to download the album, iTunes states that it is not in itunes currently, but i had recieved the email stating I could download and have a few of the songs from the album already when I purchased, what should I do?

    Hello there, Paw_010.
    The following Knowledge Article provides some great information in regards to pre-orders and how to download them once they become available:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    If you still are unable to download it, you may want to follow the steps found here for downloading past purchases:
    Download past purchases
    http://support.apple.com/kb/ht2519
    Report your issue if your order is still unable to be downloaded:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
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  • I bought a pre ordered album but cannot find where the available download is at.

    Where do I find where available downloads are in iTunes?

    Hi GoNole5!
    I have an article for you that will help you answer this question:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
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  • How do i get me pre ordered album to itunes

    how do i get me pre ordered album to itunes

    If you go into the itunes store and select the Purchased Link under Quick Links
    Then you can select the Album it should appear under the Music
    Click the Cloud icon by the side of it and it should download at no extra cost.
    In future to ensure this does not happen. Preferences, Store
    Tick Download Pre-Orders when available

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  • I am trying to change my country but iTunes won't let me

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  • HT2736 How to gift a pre-ordered album on iTune?

    I pre-ordered an album I want to send as a gift to my friend but I don't have the option gift anywhere. How can I do that? If I can't I would like to cancel the pre-purchase and I need to know what to do.

    Hi there,
    You may find the article below helpful.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    -Griff W.

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