HT203300 why is the devices section in the sync menu greyed out.Why is i tunes saying it cant see my  i phone evn thoght it is connected

All of a sudden I tunes will not recognise either  my I phone or I pad even thought they are connect to my pc.In the diagnostics section it says that there are no devices connected.What has happened? When I go to I tunes and try to press the sync button it is greyed out.

Hey Hammer1953,
If you are having an issue with your iPhone and iPad not being recognized by your Windows computer, I would suggest that you troubleshoot using the steps in this article - 
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L 

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