HT203421 How do I reinstall Mavericks if my app store won't work?
We've been having troubles with this iMac. Apple Store replaced everything but the hard disk, nuked and repaved it with Mavericks. I reloaded my info from backup manually. Now, Preview, Messages, and App Store don't work. Is there some way to reinstall Mavericks without connnecting to the App Store?
You almost certainly ran a defective third-party "utility" such as "CleanMyMac" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again.
Similar Messages
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How do I install Mavericks from the App Store if I erased my HD?
My mbp has been acting funny and slow, and I think I may have had some corrupted files. I have my computer backed up to time machine, and additionally I saved all my important files, photos etc to the external HD before I began. Then I erased my HD. Everything I read indicated that since I had installed mavericks previously (and legitimately), I would be able to do so again from disk utility after I finished erasing the HD so long as I had a working Internet connection. Well, I do, but now when I click "Reinstall OS X" I get a screen with Mavericks and then an error message saying, "this is not a supported method of installing the operating system/ please run Install OS X Mavericks.app that you downloaded from the app store." But I erased my hard drive! I really don't want to use my time machine backup because I'm worried some of my files are corrupted, and wouldn't that just put me back in the exact same position?
For the record, it's a late 2010 MBP that originally had Snow Leopard. My boyfriend upgraded it to Mavericks for me a few weeks ago.Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
You can then re-download Mavericks from the App Store. -
since updating my apps don't work anymore, the app store won't connect, I tried deleting apps and reinstalling, no go. The phone is just a phone now.
Try accessing the Store through the Music App first then use the other app.
You've already tried a Reset, Restore from Backup, Restore as New? -
How do i reinstall Lion OS from App store?
I needed to reinstall a new harddrive and i only have snow leopard on my macbook pro now. i had previousy downloaded Lion from the app store but cant find it on there now. how do i re download Lion OS?
Use the same Apple ID and password as you used to download it. It should be under "Purchases".
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Just updated to Mavericks and app store won't work
I can open and close the app store from the dock, but in the app store no mouse clicking works!
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Most of my native os x apps wont work in mavericks, even the app store.
i tried to reinstall mavericks using command + R after restart, but the progress bar in the screen wont move. "downloading additional components"
how do i solve this problem?
thanksUse Recovery Mode or Safe Mode (hold down Shift as you Restart) to launch Disk Utility and (Repair disk). While you are up, (Repair Permissions) as well.
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I have a macbook pro. I recently upgraded it to mavericks. i also had windows 8 in the other partition. but now i accidentally deleted my mac os. how can i reinstall mavericks.? pls hlp me out
paul dave,
to reïnstall Mavericks on your 13-inch Mid 2012 MacBook Pro, you can try booting into Recovery mode by holding down ⌘R as your MacBook Pro starts up. Eventually it will show an OS X Utilities menu on the desktop; select Reïnstall OS X from that menu, and follow the instructions which it provides to reïnstall it onto its internal disk. -
How do I find in the "Mac App Store" the authorize --my computer to do an upgrade on the newest imovie in Maverick? MacBook Pro 15' 10.9.2. Thank you!
He shouldn't have done that. Now you have a pirated version of iMovie on your Mac that you will never be able to update. The MAS Terms of Use do not allow that type of sharing. His Apple ID is encoded in the copy on your Mac and you can't change that.
Legally you should delete the app.
Your Mac should have come with the iLife apps pre-installed, why did he do that? -
I have updated my Imac to Mavericks and now my parallells won't work and I have reinstalled as per the instructions. Please help as all my data is on a hardrive that is formatted for PC.
Yes I just discovered that this morning but I have purchased another external harddrive and formatted it for both and am in the process of transferring the files across it and then I will erase the old harddrive and reformat it so I can use it.
I have learnt to format harddrives from this experience but am happy to see the back of parallells.
Thank you for your help though it is much appreciated. -
Help please! I have been using Mountain Lion for a few weeks but Finder, System Prefferences and the App Store won't load and/or keep crashing even after reinstalling the OS. How do to fix it?
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.68f99You need to check to make sure you are actually connected to the network. Tap Settings > WiFi >and then tap the blue ">" next to the network name with checkmark. You should see a complete set of IP address but if the router didn't issue you an IP address properly, you will see your touch IP address start with 169.x. If this is the case, you are connected to the internal network but not to the web.
First thing to do (while you are on that screen) is tap "Forget Network". Then turn WiFi off. Turn it back on and, if needed, tap Other and re-enter your network information. If you continue to have problems, check with your IT department on Monday.
In the meantime, your laptop and iTunes can be used to purchase apps and music. Syncing them with your touch is a great way to get them installed while you are waiting for the answer on your WiFi problem. -
App store doesn't work on yosemite. how can I solve the problem?
app store doesn't work on yosemite. how can I solve the problem?
Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.
Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
Have you tried deletting the plists for MAS?
This page might help you out...
http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
Let me know how you get on?
Thanks. -
App Store Won't Open After Mavericks Install :(
Since installing Mavericks my App Store won't open. I click and it bounces one time then....nothing. Any ideas on how to fix this?
I discovered this when I noticed that Image Preview won't open. I thought that there was an update for it so I went to the app store to see and discovered it won't open either!Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account -
App store won't open after running time machine reinstall
my HD crashed last week, got it replaced and just got my iMac back (20" intel). I ran a restore from my Time Machine backup from before the crash (took forever, but finished).
All looked fine but I found two problems...
1) Safari would crash without opening. I fixed that by just downloading and reinstalling Safari.
2) the App store does the same thing. the icon jumps a few times and then just stops and won't open. Unfortunately, it's part of the OS and it doesn't seem Apple allows direct downloads of the App Store app. I'm current on my OS so I'm not sure how to fix this problem.
Again, summary, restore from Time Machine, App Store won't open, OS is up-to-date. Any suggestions?Hi,
Install the v10.6.6 combo update available here. It's ok to do this even though you are already running v10.6.6. The combo includes fixes that were not included in the original update.
http://support.apple.com/kb/DL1349
Restart your Mac and try the MAS again.
You can download apps directly from the MAS once you have it running.
Considering the TM backup took so long, make sure there's enough space on your Mac startup disk.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 15% free disk space.*
Carolyn -
No new files showing up in Downloads folder. No nothing. :-(
Internet connection is fine. Signed in with proper credentials, no problem.
No messages in the console.
What could be wrong?There may be no progress bar apparent for Mavericks in the App Store. It may be a bug associated with this particular download.
To determine if it is actually downloading use Launchpad. You should see a fairly obvious new icon with an associated progress bar. Make sure you check every Launchpad page by swiping left / right.
If it's paused, click the icon to restart it.
Once it completes the icon will appear in Applications and Launchpad, it's just easier to find in Launchpad.
When it's finished downloading it looks like this:
If it really is not downloading read Mac App Store: How to resume interrupted downloads
Open the Mac App Store.
From the Store menu, choose Sign In.
Enter your Apple ID and password.
Click Purchases to get to your Purchases Page.
Click the Resume button next to the app name.
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