HT203433 ITunes not automatically downloading Episodes

Heres the short version:
I bought Continuum Season 2 "Pass" for like 34.99 USD
The 2nd Episode when it was available; since I got the email; upon turning on computer, launching Itunes; and signing into my acct; it didnt auto download that episode.  Even when I used the option "check for available downloads"  So I went the ITunes store; went to Season 2 Continuum and thankfully I was able to download that episode without any further charges.
I've tried talking to Tech support and if i'm understanding correctly he is saying my computer and Itunes must be hooked up before it will auto download.
So after waiting a week, still no luck.
And now today; still no luck.
So I checked preferences and noticed the option "always check for avail dowloads" wasnt checked. I logged in, checked pref; enabled it. logged out. logged back in and no dice.
Then I used the "Check for available downloads" afterwards for this week and still nothing.
Any ideas?
Thanks

Just received the following:
My name is Brett, a senior advisor with the iTunes Store. I understand you're being told that season pass episodes are available, but nothing comes up when you access your account. For the moment, you will need to download the files manually. I have included instructions on how to do this at the end of this email.
However, we are looking into the issue as we are getting many reports of this occurring to other customers. We are aware of the issue and are working toward a resolution.
I will add this case to the report and let you know when more information is available.
To download files from your purchase history, follow the instructions in the link below:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thank you for your patience. I hope to get back with you soon!
Sincerely,
Brett
iTunes Store/Mac App Store Customer Support Specialist

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