HT203433 Trouble downloading preordered album

I have the most recent version of iTunes. Recently preordered an album that was released on the 21st. I got a confirmation email saying it was ready to download. I enabled automatic downloads already. When I open the album in my library, it says I only purchased four of the songs. In the iTunes Store, all of the songs state that I purchased it. The album doesn't show up on my purchases list. This happened last week with another preordered album, but it let me download after I clicked the Check for Available Downloads tab under iStore. With this album, it says all downloads associated with my apple ID are complete. Any ideas what to do?

Hello
After all the steps that you have tried and are still not being able to get your downloads, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Similar Messages

Cannot download preordered album

I recently preordered the new Of Men & Men album "Restoring Force" which was due for release as of yesterday. I went to download said album and upon clicking "Check for available downloads" under the store tab, I was told that all purchases had already been downloaded. Only problem is there is no sign of the album in my library at all. It does in fact say I have purchased the album on my account, I just don't actually have the album. Also clicking the link I received in the e-mail telling me that the album is ready for download did nothing for me. Does anyone have any suggestions?

As you've marked your reply as having solved your problem then I assume that you have now downloaded it (?).
If not then have your checked the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.

Why can't I download preordered album

IT says purchased on iTunes and I have the two songs that were available early so I know I bought it. It doesn't show up in my purchased or downloaded. On the album it has the show complete album option and when I click it each song has the buy button. I have received the confirmation email that says my preordered album is available and the link to download doesn't work. Please help. I'm dying. I need this NOW

Hey Ardepp,
Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Thanks,
Matt M.

HT5714 Cannot download preordered album

So basically my question is how can I download a preordered album on my iPad? It says that I have purchased the album but it did not download automatically and is not giving me an option to download it.

As you've marked your reply as having solved your problem then I assume that you have now downloaded it (?).
If not then have your checked the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.

Can't download preordered album

I Recently preordered an album and received an email saying it was ready for downloading but when I go to purchased I don't see the album there and it's asking me to pay if I want the songs. why are the songs not showing up?

Hello RickyDVdub,
After reviewing your post, I have located an article that can help with iTunes pre-orders. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
iTunes Store: About pre-orders
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Unable to download preordered album.

I preordered Lady Gagas new album Artpop weeks ago. I got my email this morning to say I could now download it. I have been trying to download it on my PC (uptodate itunes) AND ipod (also uptodate). It has been saying purchased all day. Ive restarted my computer as well as ipod. Ive clicked on the email link numerous times. Nothing is working. It still says purchased. What on earth am I supposed to do?! Ive tried everything I can think of. Is anyone else having the exact same problem? I thought going digital would be better than buying cds but clearly I was wrong in my move to digital downloads.

Now its also asking me for ANY purchases for credit card infornation even though i have over $20 available credit to spend on itunes.... lovely....

Trouble downloading album from itunes

I'm having trouble downloading an album from itunes... It says an unknown error occured and to check the connection and try again... I've tried a few times. Don't know where to go from here... help???

Is it giving you an error "-9813"? If so, it is a missing or corrupted root certificate. That happened to me with the upgrade to iTunes 7.0.
The root certificates are in /System/Library/Keychains (note: these are not your user certificates, these are the system-wide root certificates).
You can try the following:
open up Keychain Access in yout utilities folder, and select the keychian first aid menu and run "reset my keychain". This will revert your keychain to original defaults, and yes, you will loose any custom keychain items you have added.
You can copy over the X509Certificates file from a backup.
An archive and install will also fix it.
check out this thread:
http://forums.macosxhints.com/showthread.php?p=325845

Hi, I am having trouble getting an album to download. I have tried it on both my iPhone and laptop through iTunes but neither works. I am wondering if it could be the size of the album stopping it downloading (212 Tracks) Any Ideas?

Hi, I am having trouble getting an album to download. I have tried it on both my iPhone and laptop through iTunes but neither works. I am wondering if it could be the size of the album stopping it downloading (212 Tracks) Any Ideas?

These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
Also review this support aticle as it might be causing due to internet connection: http://support.apple.com/kb/ts1368
Hope this helps.

My preordered album says its purchased, however I have not received an email for me to download it

The album I preordered's expected release date was today, so I go on my ipad to see if it was downloaded and when it wasn't, I checked itunes, where it states that the album I preordered is purchased, but gives me no link to download it. I also checked my past purchases on my ipad and on itunes and the album doesn't appear, however, does show up when I click on manage preorders, I also checked for available downloads with no results. I then researched online and apparently you receive an email when the content is ready to download, however, even though my album says it is purchased, I haven't received an email yet telling me the album is ready to download. Is this what is supposed to happen? I have tried everything to try and download my preordered album which states it is purchased, however, I do not want to pay again for an album which is telling me is already purchased. Is it possible the album is purchased, however, the content is not ready to download yet?

Hello there, Nickkilea.
Great job troubleshooting your issue thus far. The following Knowledge Base article offers up an alternative way of downloading your content if it already isn't in your library:
Download past purchases
http://support.apple.com/kb/ht2519
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
If you still are unable to download you purchase, then you will want to report your issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

How about iTunes>Store>Check for Available Downloads...anything here? If not:
Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance.

Has anyone had trouble with photo albums after downloading a newer version of iPhoto?

Has anyone had trouble with photo albums and viewing photos after downloading a newer version of iPhoto?

I downloaded mountain lion and then iPhoto '11 in order to tap into iCloud capabilities with all of my devices. (My Mac was outdated in regards to operating platform to do this). After installing iPhoto 11, I had to repair and rebuild my library of photos. However, after doing this, all of my albums were jumbled and, while I can see the image thumbnail, when I click on the thumbnail, and error that looks like a black triangle and gray exclamation pops up as opposed to the larger hi def image I want to view.

HT1904 I'm having trouble getting the digital booklet when I download an album. What do I need to do? I get an error message saying the booklet can't be downloaded at this time.

I'm having trouble getting the digital booklet when I download an album. What do I need to do? I get an error message saying the booklet can't be downloaded at this time.

Hello Bdev15,
I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too. I have a few additional suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the songs still do not download, next I recommend downloading the songs when connected to another network. For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network. Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.

Trying to download a preordered album no cloud symbol appearing by songs even though it is enabled

Trying to download a preordered album no cloud symbol appearing by songs even though it is enabled, shows purchased but just not happening.

I've solved it! I hadn't seen the my profile icon, little head, by the side of search box.

Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?

Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?

Hello Carpets,
Thanks for the question. You can reset your security questions with your rescue email address, as outlined with this article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.

Why I don't see the option to download a preordered album?

why I don't see the option to download a preordered album?

You will probably get more information in Business Catalyst
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

HT203433 Trouble downloading preordered album

Similar Messages

Maybe you are looking for