HT203547 Thunderbolt Display Screen Still Black After Firmware Update
Mid 2014 15" MacBook Pro (retina), and Thunderbolt Display, under 1 year old.
The Display stopped waking from sleep, but it seems to only be the backlight. When using a flashlight, I can see the image on the screen. My computer recognizes the Display is connected.
The firmware update hasn't resolved the issue. The article HT203547 is worthless.
Many, many other similar issues are reported in the apple community forum and in the Apple Online Store reviews for the TB Display.
I've had the Display repaired, having all of the internal components replaced. Now, it's at an Apple Authorized Service Provider, again... for the same issue.
Last time, it was in the shop for several weeks, as the technicians had trouble resolving the issue.
Apple will continue to have it serviced and replace it, entirely, if needed. But, that will have to be after their technicians repair the same parts 4 times. I've barely gotten any use out of it over the past 2 months.
But, if there are inherent flaws... what can be done? Is there any way to get a refund/credit, after 6 months or so?
Hello JethrofromBama,
Thanks for using Apple Support Communities.
From your post I understand that your iPhone's screen has no backlight, and is dark. I'd like you to please follow the steps below in attempt to resolve this issue.
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
Take care,
Alex H.
Similar Messages
-
My macbook pro (retina display) screen goes black after 4 minutes.
my macbook pro (retina display) screen goes black after 4 minutes. when i press the trackpad it comes back.
I have already deselected all the energy saving options.From what you describe, the computer is going to sleep.
Have you restarted and reset the SMC?
Barry -
IPod Classic Screen still black after restoring it
After dropping my iPod classic, the screen went black and I could no longer get it to work. I was able to restore it however the screen is still black. I can hear it clicking when I spin the will and it connects to iTunes but the screen is still black. Is there any way to fix this?
Put it in the rice for couple of more days. Then
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for $99 for 16 GB one and $149 for the others. They do not fix yours.
Apple - iPod Repair price
However, using/charging the iPod may have resulted in permentnet damage -
MacBook Pro (retina display)screen going black after some time.
Hi, I bought my macbook pro 13" (retina display) a week ago. I haven't configured the screen saver yet but today when I was using the apple tv to watch a movie already on my macbook hard disk the screen went black but when I touched the trackpad it came back but the Airplay would get disconnted.
Set the display to not sleep when watching movies.
Open System Preferences > Energy Saver -
MiniDP to VGA Adapter - screen flickering, even after Firmware Update
Hello,
concerning the MiniDP to VGA Adapter, I'm experiencing the same issue many other users are complaining about: When hooked up to my 22" external LCD, the screen goes black from time to time. After 1-2 seconds it's back to normal; still enervating though.
Model:
LG L227 WTP-PF (@1680x1050 + max. colors; only available refresh rate: 59,9 Hz)
MiniDP-VGA Adapter Firmware: 1.03 (current)
Mac OSX 10.5.6
MacBook Pro 15" Unibody (Late '08)
Apple Software Update says I'm up-to-date on the software side. I've read that the low refresh rate could be responsible for this. Only problem: I can't change it in System Preferences/Monitor settings. Other options than 59,9Hz are greyed out.
Any solution to this?
Thanks in advance,
Tobi
Message was edited by: GSOYI've got almost exactly the same set up, only with a Samsung display, and I too have found that the recent adapter firmware update has not done the trick.
However, since you have a PRO, you are (maybe) in luck. The PRO has two graphics options, the 9400M (which is the same as in the MB) and the 9600M GT. You switch between these by selecting "Higher Performance" or "Better Battery Life" in the Energy Saver System Preferences.
I have found that by selecting "Higher Performance" I do not get the screen blanking at all. It is slightly annoying that when taking my Mac on the move, I have to switch back to "Better Battery Life" (and hence log out) if I want to get the most out of my battery, but it is the only way I have found of ensuring a screen-blanking free experience when sat at my desk using the external display.
Hope this helps.
Ade
P.S. I have a LG LCD HD TV too, and don't find I have the problem with either graphics card when using this. I only connect at "something x 768" to the TV, whereas the 22" monitor is "something x 1050", so maybe there is a problem with the 9400M driving higher resolution displays? I presume it can drive Apple's own HD displays ok though....? -
Aluminum Keyboard still sticking after firmware update
I purchased my iMac last week, and have run all the system updates. The day I bought it, one of the keys stuck momentarily, but quickly stopped, so I let it pass...since one of the udpates I ran later that day was the keyboard firmware update. Today, though, the decrease volume key stuck. And stayed stuck. To get it to stop sticking, I had to shut down the iMac, unplug it, and the plug it back in and reboot. I've searched online here and via google and saw a few references to this firmware update (Aluminum Keyboard Update 1.0):
http://www.apple.com/downloads/macosx/apple/firmware_hardware/aluminumkeyboardfi rmwareupdate10.html
I've downloaded the update, but it tells me it's already been run (it has, I ran it when I bought the machine). I double click the firmware updater in my utilities folder and it tells me I'm up to date... So, what now? Anyone else still having problems after the update? This *****...I finally convinced my wife to make the switch and I end up with a problem that the fix won't fix...
Thanks in advance for any suggestions!
RobertDid you get it fixed and how? I'm having the same problem with my iMac that I just bought. Now, I'm surfing the net for answers.
I do plan to bring my machine to the nearest service center this weekend. But, if anyone can help, please do. -
IdeaPad S500 Touch - Screen goes black after driver update
I have a Lenovo IdeaPad S500 Touch. It is running the most recent update of Windows 8.1. It suggested an update to the Lenovo Video Driver. After downloading and installing the update, the screen went black. When rebooting, the Lenovo logo appears on the screen, and it goes black again. No matter what I try, that's it.
Anyone have a suggestion?
Thanks,
James
Solved!
Go to Solution.hi Scoutmaster316,
Welcome to Lenovo Community Forums!
You will need to boot the system into safe mode.
the only option to boot there based on your situation is to crash boot the system
When you turn on the system, Lenovo Logo Appears then Black screen wait maybe a minute the hold the power button down to crash it you may need to reapeat this 4 to 5 times until it boots to a page like this
Once you got that proceed with these selection
Troubleshoot / Advanced Option / Startup Settings
Then you should rerach options with Safemode Select that.
If the driver is the problem you should be able to boot here,
Open device Manager and rollback the Video Driver
Regards
Solid Cruver
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter! -
i have been working with microsoft support for 5 hours everyday for the last 5 days. they could not help, now they ask to wait for hp to come out with new drivers to support win 8.any idea if they are going to add those since my computer is 3 years old
Here are the specs for your HP TouchSmart IQ804 Desktop Computer. According to the specs, this model shipped with Windows Vista 64-bit and was introduced for sale on or about 27-Aug-2008... making it almost 5 years old. Due to its age, HP has no intention of providing specific support or drivers for this model. Please read HP's position below.
THIS is HP's position on Windows 8 support and any HP computer not originally supplied with Windows 8;
1) Not all Windows 8 features may be available on all PCs.
2) Your particular experience with Windows 8 will be determined by the capabilities of your PC.
3) HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
4) If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
5) Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
and
Important information regarding additional limitations and requirements;
1) Screen Resolution Requirements
2) Limitations with DVD playback software
3) Limitations with Blu-ray playback software
4) Limitations with TV Tuner software
5) Secure Boot & other UEFI dependent features
6) Limitations with touch screen capabilities
"Windows 7 (also includes Windows Vista) PCs with touch screens will not have full Windows 8 touch capabilities after upgrade. HP PCs with touch input hardware designed for Windows 7 will provide a comparable experience for only two touch point applications after the upgrade to Windows 8. HP Windows PCs with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points. Additionally, Windows 8 edge swipes may not be available due to the recessed bezel on HP touch systems shipped with Windows 7."
7) HP TouchSmart Magic Canvas and HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Note that content created using the TouchSmart applications such as Graphitti will not be available after upgrading.
With all of that said, you may be able to install Windows 8 and it may work but many of its features may no longer function under Windows 8.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240 -
and i can screenshot but screen is still black after restore what should I do, could it be a loose cable in the phone under the metal shield?
Hello Dopeslayer242,
Thank you for providing the details of the issue you are experiencing with your iPhone. I would be concerned too if I only saw a black screen.
I recommend following steps 2-6 below for an issue like this:
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I bought an iPad in June 2012 and have it worked fine, but after 2 weeks of purchase, he began to hang up, then the sound disappeared and the screen became black. I updated all through iTunes, but the sound is still absent, and still problem with sound and iPad still doesnt work.
Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
Hello mac community, I am new,
I updated a program today everything was working fine yesterday and now today I was updating PLAY a music engine program it seems to have caused the mac to go crazy. I also updated VE PRO 5 another music program. Everything has gone crazy. It turns on but then then the screen goes black after a while 5-10mins. I managed to get the crash report.
Why is the graphics card all of a sudden effected by program updates.
Sat Sep 28 10:49:06 2013
panic(cpu 20 caller 0xffffff7f80f4775c): "ATICLASS::detectPowerDown: GPU is not found. PCI config access fails!!!\n"@/SourceCache/GraphicsDrivers/GraphicsDrivers-6.36.10/Common/IONDRV/ ATI/IOFramebuffer/ATIFramebuffer/Controller/Sources/R800/EvergreenClocks.cpp:825
Backtrace (CPU 20), Frame : Return Address
0xffffff83d2693a90 : 0xffffff8000204d15
0xffffff83d2693b90 : 0xffffff7f80f4775c
0xffffff83d2693bb0 : 0xffffff7f80f493dc
0xffffff83d2693bd0 : 0xffffff7f8158cbe5
0xffffff83d2693c00 : 0xffffff7f8158677c
0xffffff83d2693c40 : 0xffffff7f80d9ac80
0xffffff83d2693cc0 : 0xffffff7f80d99750
0xffffff83d2693d00 : 0xffffff80005281dd
0xffffff83d2693d70 : 0xffffff8000553deb
0xffffff83d2693de0 : 0xffffff80002ba770
0xffffff83d2693e50 : 0xffffff8000205536
0xffffff83d2693e80 : 0xffffff80002029eb
0xffffff83d2693ef0 : 0xffffff8000274176
0xffffff83d2693f60 : 0xffffff80002c3095
0xffffff83d2693fa0 : 0xffffff80002e4894
Kernel Extensions in backtrace (with dependencies):
com.apple.kext.ATIFramebuffer(6.3.6)@0xffffff7f81585000->0xffffff7f81598fff
dependency: com.apple.iokit.IOACPIFamily(1.3.0)@0xffffff7f80800000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80804000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80d88000
dependency: com.apple.kext.ATISupport(6.3.6)@0xffffff7f80e02000
com.apple.kext.ATI5000Controller(6.3.6)@0xffffff7f80f30000->0xffffff7f80f5afff
dependency: com.apple.iokit.IOACPIFamily(1.3.0)@0xffffff7f80800000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80804000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80d88000
dependency: com.apple.kext.ATISupport(6.3.6)@0xffffff7f80e02000
com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80d88000->0xffffff7f80daffff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80804000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 12612076511
unloaded kexts:
(none)
loaded kexts:
com.audinate.dante.driver.DanteVirtualSoundcard 0.9.3
com.paceap.kext.pacesupport.snowleopard 5.8
com.Areca.ArcMSR 1.3.3
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.kext.ATIFramebuffer 6.3.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.ATIRadeonX3000 6.3.6
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPortBrcm43xx 423.91.27
com.apple.driver.Intel82574L 2.1.8b1
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleIntel8254XEthernet 2.1.3b1
com.apple.filesystems.ntfs 3.4
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8 - last loaded 12365095188
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleHDAHardwareConfigDriver 2.0.5f14
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.kext.ATI5000Controller 6.3.6
com.apple.kext.ATISupport 6.3.6
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IO80211Family 320.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.iokit.IOSCSIParallelFamily 2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Cubase has this error
Process: Cubase 6 [222]
Path: /Applications/Cubase 6.app/Contents/MacOS/Cubase 6
Identifier: com.steinberg.cubase
Version: 6.0.7.364 (6.0.7.364)
Code Type: X86-64 (Native)
Parent Process: launchd [144]
Date/Time: 2013-09-28 10:50:35.845 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000012473fd9f
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x000000012473fd9f 0 + 4906548639
1 dyld 0x00007fff5fc0c839 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 201
2 dyld 0x00007fff5fc04d48 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118
3 dyld 0x00007fff5fc08f68 dlopen + 490
4 libSystem.B.dylib 0x00007fff87a9be40 dlopen + 61
5 com.apple.CoreFoundation 0x00007fff8223eef7 _CFBundleDlfcnLoadBundle + 231
6 com.apple.CoreFoundation 0x00007fff8223de97 _CFBundleLoadExecutableAndReturnError + 1191
7 com.apple.CoreFoundation 0x00007fff822cb30e CFBundleLoadExecutableAndReturnError + 14
8 com.steinberg.cubase 0x00000001011e8e55 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 69941
9 com.steinberg.cubase 0x00000001011e93f0 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 71376
10 com.steinberg.cubase 0x0000000100402690 0x100000000 + 4204176
11 com.steinberg.cubase 0x00000001011d8e77 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 4439
12 com.steinberg.cubase 0x00000001011e86b7 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 67991
13 com.steinberg.cubase 0x00000001011e892e CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 68622
14 com.steinberg.cubase 0x00000001011e8a64 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 68932
15 com.steinberg.cubase 0x00000001007c68ab 0x100000000 + 8153259
16 com.steinberg.cubase 0x0000000100d149c0 0x100000000 + 13715904
17 com.steinberg.cubase 0x0000000101277b99 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 654969
18 com.steinberg.cubase 0x0000000100d16dbd 0x100000000 + 13725117
19 com.steinberg.cubase 0x000000010116b048 0x100000000 + 18264136
20 com.steinberg.cubase 0x00000001000d39c4 0x100000000 + 866756
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff87aaec0a kevent + 10
1 libSystem.B.dylib 0x00007fff87ab0add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff87ab07b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff87ab02de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff87aafc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff87aafa2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff87aafe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
Thread 3: FThread
0 libSystem.B.dylib 0x00007fff87a95dce semaphore_timedwait_trap + 10
1 com.steinberg.cubase 0x00000001014f8437 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 3278615
2 com.steinberg.cubase 0x00000001007c8be0 0x100000000 + 8162272
3 com.steinberg.cubase 0x00000001014f8eb0 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 3281296
4 libSystem.B.dylib 0x00007fff87b7129a _pthread_body + 24
Thread 4:
0 libSystem.B.dylib 0x00007fff87aafa2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff87aafe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff87a95dda semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x00007fff87ad4772 _pthread_cond_wait + 1015
2 com.apple.CoreVideo 0x00007fff82fbade6 CVDisplayLink::waitUntil(unsigned long long) + 252
3 com.apple.CoreVideo 0x00007fff82fba2a2 CVDisplayLink::runIOThread() + 644
4 com.apple.CoreVideo 0x00007fff82fb9fe3 startIOThread(void*) + 139
5 libSystem.B.dylib 0x00007fff87acefd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff87acee89 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff87aafa2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff87aafe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001211f4000 rbx: 0x00007fff5fc43ae8 rcx: 0x00007fff5fc019df rdx: 0x00007fff5fbfdd20
rdi: 0x00000001211f4000 rsi: 0x00000001211f4000 rbp: 0x00007fff5fbfe170 rsp: 0x00007fff5fbfdce8
r8: 0x0000000000000000 r9: 0x00007fff8abcf420 r10: 0x0000000000000000 r11: 0x00007fff8abcf420
r12: 0x00000001224521e0 r13: 0x00000001211f4000 r14: 0x000000012473fd9f r15: 0x00007fff5fbfdcf0
rip: 0x000000012473fd9f rfl: 0x0000000000010212 cr2: 0x000000012473fd9f
Binary Images:
0x100000000 - 0x1022a4fe7 +com.steinberg.cubase 6.0.7.364 (6.0.7.364) <CFFF5ABF-970D-896D-4A88-78FFF87878C1> /Applications/Cubase 6.app/Contents/MacOS/Cubase 6
0x10268c000 - 0x1026dcff7 com.apple.audio.midi.CoreMIDI 1.7.1 (42) <E7DBCE93-A637-ABA2-B623-6A76B82EE243> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x102704000 - 0x10270aff7 com.apple.agl 3.0.12 (AGL-3.0.12) <014CA38F-CB49-8214-4C16-DF73FC6EFCE1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x105f00000 - 0x105f89ff2 +com.eLicenser.POSAccess-DLL ??? (1.12.1.0) <66A02345-5109-F38C-1262-D00D8189324C> /Library/Application Support/eLicenser/pos/Synsoacc.bundle/Contents/MacOS/Synsoacc
0x1170a6000 - 0x1170ccfff GLRendererFloat ??? (???) <38621D22-8F49-F937-851B-E21BD49A8A88> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x11a17a000 - 0x11a30dfe7 GLEngine ??? (???) <BCE83654-81EC-D231-ED6E-1DD449B891F2> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11a33e000 - 0x11a730fff com.apple.ATIRadeonX3000GLDriver 1.6.36 (6.3.6) <282E53E2-ABB3-B97D-F298-6A8FE21F3A5A> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRade onX3000GLDriver
0x11b243000 - 0x11b249fe7 libFontStreams.A.dylib 545.0.0 (compatibility 64.0.0) <87272933-FB21-81D0-00E6-92BC3D7583FB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libFontStreams.A.dylib
0x1211f4000 - 0x121303fff +com.steinberg.omffilter 4.0.0.179 (4.0.0.179) <C05588E9-6173-ECEF-2BF1-92AE05B78913> /Applications/Cubase 6.app/Contents/Components/omffilter.bundle/Contents/MacOS/omffilter
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
0x7fff80003000 - 0x7fff80059fe7 libTIFF.dylib ??? (???) <2DBEC120-DAA7-3789-36A2-A205BCDF2D72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8008f000 - 0x7fff8011ffff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff80132000 - 0x7fff80179ff7 com.apple.coreui 2 (114) <923E33CC-83FC-7D35-5603-FB8F348EE34B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff80453000 - 0x7fff8048dfff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <4F2A4397-89BD-DEAC-4971-EE838FFA0964> /usr/lib/libcups.2.dylib
0x7fff80c2c000 - 0x7fff81626ff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff81627000 - 0x7fff816dcfe7 com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8189e000 - 0x7fff81938fff com.apple.ApplicationServices.ATS 275.19 (???) <2DE8987F-4563-4D8E-45C3-2F6F786E120D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff8199c000 - 0x7fff81c1efff com.apple.Foundation 6.6.8 (751.63) <E10E4DB4-9D5E-54A8-3FB6-2A82426066E4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff81c1f000 - 0x7fff81c1fff7 com.apple.Carbon 150 (152) <C0E61968-57F3-6EE1-8524-32A18955BAF0> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff81c20000 - 0x7fff81c26ff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff81c7f000 - 0x7fff81c8cfe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff81c8d000 - 0x7fff82196ff7 com.apple.RawCamera.bundle 3.14.0 (646) <75A96BFC-1832-808B-F430-C4C9379C5A98> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff82197000 - 0x7fff821ecff7 com.apple.framework.familycontrols 2.0.2 (2020) <F09541B6-5E28-1C01-C1AE-F6A2508670C7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff821ed000 - 0x7fff821f1ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <DB710299-B4D9-3714-66F7-5D2964DE585B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff821f4000 - 0x7fff8236bfe7 com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff823b7000 - 0x7fff82482fff ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <86982FBB-B224-CBDA-A9AD-8EE97BDB8681> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x7fff82483000 - 0x7fff824c1fe7 libFontRegistry.dylib ??? (???) <395D7C0D-36B5-B353-0DC8-51ABC0B1C030> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff824c2000 - 0x7fff82681fff com.apple.ImageIO.framework 3.0.6 (3.0.6) <92882FD3-CB3F-D0BE-DDDA-43B4BEE10F58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff82682000 - 0x7fff82686ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff82687000 - 0x7fff82687ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff82688000 - 0x7fff82745fff com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff82746000 - 0x7fff82747ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <49B723D1-85F8-F86C-2331-F586C56D68AF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff827c6000 - 0x7fff827d7ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff827d8000 - 0x7fff82842fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff82843000 - 0x7fff82959ff7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib
0x7fff82cad000 - 0x7fff82ccdfff com.apple.DirectoryService.Framework 3.6 (621.16) <0ED4A74A-F8FB-366D-6588-F13EA397326F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff82da6000 - 0x7fff82e24ff7 com.apple.CoreText 151.13 (???) <5C6214AD-D683-80A8-86EB-328C99B75322> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff82e25000 - 0x7fff82f5afff com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff82fb5000 - 0x7fff82fb7fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff82fb8000 - 0x7fff82fddff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff82fde000 - 0x7fff8311cfff com.apple.CoreData 102.1 (251) <9DFE798D-AA52-6A9A-924A-DA73CB94D81A> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8311d000 - 0x7fff831cdfff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff831ce000 - 0x7fff8328ffef com.apple.ColorSync 4.6.8 (4.6.8) <7DF1D175-6451-51A2-DBBF-40FCA78C0D2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff832c0000 - 0x7fff8339dfff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff8339e000 - 0x7fff8339eff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8339f000 - 0x7fff8369dfff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8369e000 - 0x7fff836c0ff7 libexpat.1.dylib 7.2.0 (compatibility 7.0.0) <8EC31253-B585-D05E-F35D-AE3292FB790B> /usr/lib/libexpat.1.dylib
0x7fff83722000 - 0x7fff8376bfef libGLU.dylib ??? (???) <B0F4CA55-445F-E901-0FCF-47B3B4BAE6E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8376c000 - 0x7fff83851fef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff8389f000 - 0x7fff838e2ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff83904000 - 0x7fff83904ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff83914000 - 0x7fff83af6fef libType1Scaler.dylib ??? (???) <7892C4D7-3E5E-D7DA-AA4E-8D4ACED143D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylibI havent had the exact same problem as you but I am having a similar problem where lately I noticed when working in Pro Tools (mainly because I use my mac pro for audio work) or even when on the internet whatever it may be that my screen has been flickering a little bit or gets slightly glitchy.
Yesterday upon startup for the first time the screen went black. Had to do a force shutdown. Unplugged all external devices. Reset everything as well. Slowly checked everything was on the phone with Apple even during the process. Seemed to correct the issue. Then of course I get off the phone, restarted my computer and it goes black randomly again.
Rebooted fine. Checked all my hard disks internal and external, verified and repaired permissions on main drive and clone. Since then nothing yet...But I still feel its either the Video Card or the Monitor as everything else is fully operational.
I plan on taking it in to look at as my applecare is up in November but I cant point my finger on it. And really am trying to avoid lugging the mac pro and monitor in at the same time...(Not the easiest thing with lack of parking in nyc..)
If the display was dying I feel like it would have konked out already.
The funny thing is I have had to replace video cards and monitors in the past but this time I cant quite figure out what the **** is going on.
I am leaning towards the video card as I noticed it flickered a little when opening plug in windows in pro tools or multiple windows in sfari but it doesnt make sense.
Worst part is I cant do a hardware test cause for some reason this computer doesnt have the software installed. It does nothing when I hold down the D button...
I totally baffled but the randomness of this. -
My computer screen goes black after putting password
My computer screen goes black after putting password. I already unplugged the cord and battery and held power button for 1 minute several times and still has the black screen
@LisaMG ,
Hello and welcome to the HP support forums. Lets see what we can do to help you with your black screen issue.
When posting here if at all possible please provide your key system .
You have your model and what version of Windows. If possible could you post back with the product number and which version of windows 7. Home, professional, Ultimate. and any service packs that have been installed.
Now here is a link that should help you out in finding what the problem may be and possible ways to solve the issue.
HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...
Things you may want to try as well. When you start your computer move the angle of the screen and see if it still has the problem. If the problem goes away you are looking at a cable or connection issue.
If the problem stays the same then you may be looking at a driver or motherboard issue.
Here is a link to a video that may be of some help as well.
How to fix or troubleshoot a blank or black screen not powering up issues laptop
Please post back as soon as you can and let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP -
HT201263 Iphone4 screen stays black after configuration
Iphone4 failed to respond during normal usage. Therefore I turned off the Iphone4 and restarted the device. Unfortunately the screen of the Iphone stayed black after seeing the apple logo.
As the above didn't resolve the issue, I restarted the Iphone by holding the home and power button. The apple logo appeared again and than the screen stayed black. Although the i-phone is making sounds and you can switch between normal and silend mode.
Than I rebooted the I-phone by using Itunes, and reinstalled a backup, also the screen stayed black after the backup. Although in the beginning you can see the adapter and I tunes logo on the Iphone screen.
Than I rebooted by using Itunes and set up as a new device. I can see the following screen:
After swiping the screens turns black although when I touch the screen I can hear the phone is still working.
How can I resolve this issue?Call of Duty puts a heavy processing load on several internal components that may be causing them to overheat. I would suggest that you download and install the Free and highly recommended "iStatPro" utility and post the temperature readings that it gives you, around the time that the time that the display goes blank, here in this Forum. (Play the game for quite a while and then check your temps in iStatPro.) That may give us the data we need to diagnose your problem.
You can download it for free here:
http://islayer.com/apps/istatpro/
Hope this helps -
why does my iphone 3gs screen goes black after reaching another party and won't come back on to end the call
hi smalley3,
Welcome to the Forums.
The flickering issue maybe due to a bad LCD cable or in some cases, a faulty GPU (the GPU is integrated to the CPU, and the CPU is soldered to the motherboard).
If there's still no image on the screen even after connecting an external display then you likely have a bad GPU.
In this case, I recommend you contact support for service (and also to see if there's a consideration that can be done on the warranty repair).
Support phone list
Regards
-
Why My Screen goes BLACK after gaming????
*My Screen goes BLACK after gaming, or exiting Full Screen Mode*. The music keeps playing, but doesnt do anythin! It only shows the mouse pointer so i have to force shutdown. how can i see my desktop and windows??? And it isnt the batteries. Help me thks
I suspect that your game has a bug when switching between full-screen and window mode. When or if this happens again while you are still seeing the black screen press the following three keys: option, command, escape (hold down all three at the same time). You may or may not then see the "Force Quit" window. In any case, release the optioncommandescape key sequence and press the return key. This should quit the game and return you to your normal desktop. You may have to perform the "Force Quit" more than once, two or three times being the most I would expect (that is, if the first time doesn't work).
Maybe you are looking for
-
New project gray screen with Elements 9.
Has anyone else run into a situation where a formerly functioning Adobe Premeire Elements 9 suddenly won't open a new project on a P.C. running Windows 7? It will open an old project and allow you to work on it, but not a new one. When you activate
-
Not Able To Connect Internet Using Ethernet Getting Not Able To Connect PPP Server
I was able to connect to internet using ethernet,but suddenly it is not working when i try to connect it says not able to connect ppp server but i am able to connect same ppoe to windows machine
-
Uc560 fxo port not answering incoming calls
Hi, My customer is facing problem for incoming calls in uc560 fxo port.They have 12 PSTN lines which is connected to UC system.System is configured with Auto-Attendant also. almost all days they are facing this major issue of incoming call is not get
-
How to Execute or Publish URL using ABAP
Hi, I would like to publish URL (Ex: HTTP://WWW.SDN.SAP.COM ) Using any ABAP Statement. If i execute ABAP Report, it should publish the URL. Please guide me to achive this. Thanks in Advance! Thanks, Nagesh Ganisetti.
-
11g BI Server XML API: NQLocale.xml
Hi, I want to use the BI Server XML API especially biserverxmlexec command to automaticaly modify my repository. Like written in the library (http://download.oracle.com/docs/cd/E14571_01/bi.1111/e16364/xml_about.htm) I first executed the bi-init.sh s