HT204017 Issues downloading and updating since the update of Yosemite v10.10
Hello I'm hoping someone can help me since downloading the new OS update i haven't been able to update or download through the app store. i can however download through my browser but not the app store. i first noticed when an update came up for iPhoto. I pressed to update then it sat at zero kb and stopped me using the app altogether. i tried deleting the app and redownloading but still nothing. i tried other apps from the app store and still no joy. they just sit at zero kb and do nothing. Someone please help! I contacted online support and they told me to call AppleCare Technical Support Team who was supposed to be open 24/7 and when i called the offices was shut?!?
Hi,
Just want to share what has worked for me. First of all get a hard drive and do a back up of your computer to save photos documents etc just in case! use the app time machine to do this... you may need to format the hard drive like i did (mine was fat32) so that you can use it for the back up. Then go to disk utility click on macintosh then click on repair disk permissions. once done eject from your computer the hard drive then re insert. Restart your computer and upon starting hold command and R. Then click on reinstall OS (you will need internet for this) follow the prompts etc (very simple)... it will download and reinstall the OS. Once done log in to your computer and test out your issues.
Mine actually failed the first time reinstalling the OS, which when restarted wouldn't do a thing because the OS was gone :O so i restarted the computer held command and R and did the same steps again to have success. Now everything is back to normal and i have stopped cursing apple and back to loving!
Hope this helps for anyone who reads it. Advisable to do the back up first just in case.
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