HT204019 My phone no longer rings properly the button on the side has not been put on silent. Any ideas

My iPhone  no longer rings when someone calls and I have no txt tone either. The button on the side is not on silent

Sounds like it either believes that there are headphones plugged in, or the switch is broken.
Why in the world would you take it to Best Buy for service? Take it to an Apple Store. They can replace it on the spot if it's defective.

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