HT204022 I backed my old iphone up to my computer and bought a new iphone. When i backed my new phone up I now I have an icloud photo (from my computer) album that I want to delete from my phone but I do not have the option. Please help.

I backed my old iphone up to my computer and bought a new iphone. When i backed my new phone up I now I have an icloud photo (from my computer) album that I want to delete from my phone but I do not have the option. Please help.

If the album was synced to your phone from your computer, it can only be removed by sycing it off. To do this, deselect the folder on the Photos tab of your iTunes sync settings and sync.

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HT5699 I try to buy from your iTunes program and I can not buy me a message appears stating that I am the first time Buy and necessary to answer the questions, but I do not remember the answer please help

I try to buy from my iTunes program and I can not buy me a message appears stating that I am the first time Buy and necessary to answer the questions, but I do not remember the answer please help

You are not addressing Apple here we are just users like you.
Security questions
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you Security Questions

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that the account is not authorised

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that I am not authorised to do anything on the account in relation to the transaction. What should I do?

You can view and edit your orders without an Apple ID by logging in with your order number, along with the shipping zip code or email address.
I copied the text posted above from this website.
http://store.apple.com/us/help/viewing_changing_orders
Click or tap on the Order Status link here and you should be able to type in the order number and your zip code.
To view or edit your Apple Online Store order, visit online Order Status and log in with your Apple ID and password.

Went to enter my profile and got this msg 403. That's an error. We're sorry, but you do not have access to this page. That's all we know.

lately seems ive been experiencing a high volume of technical issues from typing cursor jumping all over page to error messages like this one 403. That’s an error.
We're sorry, but you do not have access to this page. That’s all we know. from google and all i wanted to do was enter my profile . ive found unknown users that i cant delete and seems my avast premium is worthless found two programs that i didnt download. smart pc care and advanced system optimizer and now mcaffe dose anyone know whats going on every tech support i have talked to trys to sell me 4 and 5 hundred dollar cleaan ups ??????????

Sounds like malware, and taking advice from scamming sites. You will need to do scans with multiple and up to date tools.
Incidentally I would not suggest you try any manual hacks or edits of the Windows registry. (Once rogue files are removed any residual registry entry will not normally do any harm.)
If you need to find the profile you do not need Firefox open, and probably would normally not try to navigate to the profile with Firefox (although that may be done).
* [[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_finding-your-profile-without-opening-firefox]]_finding-your-profile-without-opening-firefox
Please post back with how you get on.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
* [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
You need to use multiple and up-to-date tools as they will not all pick up the same things.
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps.

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?

So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store.

I found an iphone 4 and i reset it everything went good. It told me to connect to itunes so i did (via windows 8) but it could not recognize it. Please help

I found an iphone 4 and i reset it everything went good. It told me to connect to itunes so i did (via windows 8) but it could not recognize it. Please help

I hope if I ever lose my phone that you find it snozdop and not ajackson15. Maybe ajackson15 will lose something of his/hers and then not get it back

HT4623 I want to update my ipad 2 but I do not get the notice to update software on my ipad under settings general. I have not done any updates since I purchased the ipad last august.

I want to update my ipad 2 but I do not get the notice to update software on my ipad under settings, general. I have not updates since I purchased the ipad. Please help.

You have to be running iOS 5 in order to update via the iPad settings. You are running 4.3. You will have to update via the latest version of iTunes on a computer. After you update to iOS 5.1.1, you will be able to do OTA updates from the settings on the iPad.
How to update your iPad
http://support.apple.com/kb/HT4623

HT201363 I buy iTunes card(from Netherlands),and I have Apple ID,but iTunes store not register me! Please help me.

Hi, I buy iTunes gifts card (from Netherlands),and I have Apple ID,but iTunes store not registered me ! Please help me.

Authorize the computer from the "Store" menu. You will have to use the Apple ID used to purchase the music.

I have an account in middle east. I am now moving back to UK and want to continue with my present account I'd but it's not letting me. Please help. Steve

I have an account in the Middle East and am now moving back to UK. I want to use my existing account id but with UK as home but it won't let me. Please help. Steve

The possible reasons are:
1. Store credits in your account
2. Pending downloads
For more information contact iTunes Customer Support:
http://www.apple.com/support/itunes/contact/

I want to add a Saved Mailbox, but I do not have an Edit button for Mailboxes? Is there a setting that causes the Edit button to display?

The user manual says to go Mailboxes and click the Edit button to add a Mailbox, but I do not have an Edit button displayed in Mailboxes. Is there a setting for displaying the Edit Button? I have the latest version of iPad (Model MD328LL). Thanks.

If you go to your email account in the Mail app and look at the window where your inbox, trash folder and sent folder are - if there is an Edit button at the top of the window - tap that and then tap Add Mailbox at the bottom.
If the Edit button is not there - you cannot create folders on the iPad. Your email account is not IMAP. Only IMAP email accounts can create folders on the iPad. Any folders that you would already have in an IMAP account would sync to the device as well.

I download iOS 7 one song does not delete. I will swipe but it does not give the option to delete

I downloaded iOS 7 and one song does not give the option to delete

Same problem. Certain songs simply cannot be deleted. I'd love someone to acknowledge it's a bug.

Booting my imac from an external firewire drive suddenly stopped working. Disk still mounts but it will not boot the machine!

I took my MacBook Pro in for repairs and erased the drive for safety AFTER having copied the entire contents to an external firewire 800 drive using SuperDuper!
The copy process made the disk bootable and I was able to boot up my iMac and run it just as if I were working on my MacBook Pro. After a couple of times working this way, the iMac stopped booting from my drive.
The drive shows up when starting up by pressing the option key but then, after a long time, the iMac shows a circle/slash symbol as if it can't find the system files.
If I restart without pressing the option key, the disk mounts on the desktop and I can use it as an external drive just fine! I tried selecting it in System Preferences as the startup disk, but the same thing happens, blank grey screen with the circle/slash.
Since this happened with a Seagat drive - a brand that has failed me in the past many times - I thought it was a disk problem. I had backed up my MacBook pro contents to another Toshiba drive, and booted from there perfectly well for a couple of times...
Until the same thing happened! Thank God I didn't trash the Seagate although it makes very faint clicking noises that will keep me far away from using it again anyway... but that's another story!
iMac runs 10.5.8, the boot disk (and my MacBook) runs on 10.6.8 if that makes any difference... And now I'm scared that when I copy back to my MacBook Pro it might not boot up at all!!!
What gives???
- MerlinCreative

You need to reinstall Snow Leopard onto the external drive:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

When viewing the Contact Certificates, I can see the Import option, but I do not see the option to actually save the Certificate from the original email.

The title pretty much explains it. In Outlook 2013 when I add a new contact, their certificate is not getting added to their contact page. When I look at the contact certificates section, it is blank with only import as an option.
I have been able to export a cert from the email and then import it to the contact but it says "Persona not validated"
Thanks for any insight you may have.

In Outlook 2013 when I add a new contact, their certificate is not getting added to their contact page. When I look at the contact certificates section, it is blank with only import as an option.
Yes, this is the behavior when you didn't import any Locate Certificate into Outlook contact item. How you export the cert from email? A bit more exact steps how you got to this point would be helpful.
Thanks,
Tony Chen
Forum Support
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I got a replacment iphone 4 but it will not work for me please help??

i got a replacment iphone 4 but it will not work for me it has been charging for nearly 4 hours now but the screen still has the battery in the red and also will not connect to itunes is there something im doing wrong??

You'll have to get it serviced or replaced again, contact Apple, usually a replaced device is under warranty for 90 days as well.
Apple - Support - Service Answer Center

I turned my iphone 4 off and when i went to turn it back on it says connect to iTunes. I tried to connect it but it will not work. Someone please help, im not due for an update for another year! i dont know what im going to do if i cant get it fixed.

I really need my phone fixed! ive tried connecting it to restore the whole device, it just wont work! I dont know what i will do if i dont have my phone!!!!

Hello there, morganbailey02.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

HT204022 I backed my old iphone up to my computer and bought a new iphone. When i backed my new phone up I now I have an icloud photo (from my computer) album that I want to delete from my phone but I do not have the option. Please help.

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