HT204023 my personal hotspot it's not enable

I've got Iphone 4 and I was O2 pay monthly costumer but now I'm with GiffGaff with unlimited Internet and 1Gb data for connection with shearing PC and tablet.
My personal hotspot it's not Enable and when I wanna set up personal hotspot I receive one massage from O2 and writing in the box (To enable Personal Hotspot on this account, visit http://o2.co.uk/iphonehelp/modem) Go to Website Cancel
So could you please help me for set up my personal hotspot or enable this one.
many thanks

Hello Nevine Badr,
The following article provides troubleshooting steps that can help get your Personal Hotspot working.
iOS: Troubleshooting Personal Hotspot
http://support.apple.com/kb/TS2756
Cheers,
Allen

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System requirements
The table below lists the iPhone and iPad (Wi-Fi + Cellular models) capable of Personal Hotspot and which connections they can use to share cellular data with another device:
USB
Bluetooth
Wi-Fi
iPhone 4 or later
✓
✓
✓
iPhone 3GS and iPhone 3G*
✓
✓
iPad (3rd generation or later) Wi-Fi + Cellular
✓
✓
✓
iPad mini Wi-Fi + Cellular
✓
✓
✓
* On iPhone 3G, Personal Hotspot is referred to as Internet tethering.
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Wi-Fi: Support for 802.11g/n using WPA2 encryption.
USB: Mac or PC with iTunes 9.2 or later installed.
Bluetooth: Mac OS X v10.4.11 or Windows.

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Anyone else notice this? Sure, I can turn off Bluetooth on my phone to stop it, but I use BT quite a bit for speakers and in my car. I usually prefer to leave it ON. She also uses BT for her wireless speaker.
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New555 wrote:
Last night I discovered my daughter can connect her iPod Touch 5 (iOS 8.0.2) to my iPhone 5 (also iOS 8.0.2) using the Personal Hotspot function (via Bluetooth) even when Personal Hotspot is set to OFF on my phone. Is that really working as intended by Apple?
If she tries to connect via WIFI, she cannot unless I have the Personal Hotspot set to ON. OK good, that makes sense!
If she connects via Bluetooth though, she always sees my phone and if she selects that connection, it turns my Personal Hotspot on my phone from OFF to ON. That just seems odd to me. I'd prefer to restrict that. I have noticed that even if I change my password on the Personal Hotspot, it does not matter. If she selects that connection via Bluetooth, BOOM... It changes it on my phone from OFF to ON.
Anyone else notice this? Sure, I can turn off Bluetooth on my phone to stop it, but I use BT quite a bit for speakers and in my car. I usually prefer to leave it ON. She also uses BT for her wireless speaker.
IMO, Apple should change that to if I have my personal Hotspot set to OFF, it should not be visible at all unless I turn it ON (like it works over the wifi connection).
Personal hotspot is a carrier feature.

HT204023 my personal hotspot it's not enable

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