HT204053 Apple ID no longer recognised since e-mail address changed

I recently changed my apple ID email address to a new one and a verification email wasn't sent to either of the two addresses.  Now I can't sign in as neither are recognised.  How can I reset my account?  The Apple site does not recognise me anymore.
[email protected] (original e-mail)
[email protected] (preferred and new e-mail)
Regards
Paul
PS
My "Me" account works fine but no purchase information from iTunes can be transferred.

Contact support for a password reset. After the reset, make the necessary changes on your old account.
http://www.apple.com/support/itunes/
*Make sure to provide all the information for support to locate your account. Less time in resolving your issue. There might be a bit of a wait for now.

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