HT204053 cant remember security question answers and cant get help

who do i contact please help....
debbie

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  • HT201363 Can't remember security question answers and the email I use as Apple Id is no longer active, so I can't get a rescue email/ or verification, what do I do!!!??

    Can't remember answers to security questions and email for apple Id is no longer active, what do I do? Yes I have rang apple and they say I have to answer questions!!!

    What number did you ring ? You won't be able to update your rescue email address until you can answer 2 of your questions. You should be able to get them reset either by contacting iTunes Support or calling Apple.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I forgot my security questions answers and cannot get into itunes! Help!

    I cannot remember my answers how can I find them or create new ones???

    If you have a rescue e-mail, use that. http://support.apple.com/kb/HT5312
    If not, contact Apple. http://www.apple.com/support/contact

  • I forgot my security question answers and now I cant buy this game I wanted to.

    I forgot my security question answers and now I cant buy this game I wanted to.

    Try here: https://iforgot.apple.com/password/verify/appleid

  • HT5787 i forget the security questions answers and i cant get email of resetting link in my email

    i forget the security questions answers and i cant get email of resetting link to my email

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103829)

  • HT201363 I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115016)

  • I forgot my security questions answers and now i cant download a book i want . Is their anyway i could have the answers to does questions ?

    I forgot my security questions answers and now i cant download a book i want . Is their anyway i could have the answers to does questions ?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (90407)

  • I mistyped my email on icloud account and cant verify my account , forgot my security question answer and stuck on icloud activation

    i mistyped my email on icloud account and cant verify my account , forgot my security question answer and stuck on icloud activation for 1 year i call to apple almost every day but they don care ,cuz my name is mohammad and i am iranian ,they treat me like i am no one , plz some one help me ps /i have case no and they know everything ,they tould me we know this phone is yours but they play with me ,,
    i am from bngkok thailand

    If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

  • I forgot my security question answers and i cant get the rescue email. I emaild the apple people and they cant do anything.

    I forgot my security question answers and i cant get the rescue email. I emaild the apple people and they cant do anything to fix it. the problem is i put the hundred dollar gift card on my account and now i cant use it on my mac and im really impatient now because this has been going on for a while! please if you have any answers just tell me how to fix it.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115016)

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • I can't remember my security question answers and the recovery email never comes. It also has a different email than my user ID. It's not an email I use. Help!

    I can't remember my security question answers and the recovery email never comes.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201363 I don't remember my security question answers and when I press the send to the alternate email the email doesn't show up in the inbox or junk mail so I don't know I can reset my security questions

    I don't remember my security question answers and when I press the send to the alternate email the email doesn't show up in the inbox or junk mail so I don't know I can reset my security questions

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98287)

  • HT201303 I can't remember my security question answers, and my rescue email is no longer valid.  How can I change my security question answers?

    Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation.  How can I reset my security questions or reset my rescue email?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I can't remember my security question answers and I don't know what to do

    I can't remember my security question answers and I don't know what to do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103304)

  • HT201413 I do not remember my security questions' answer and I don't have a rescue email, what should I do?

    I do not remember my security questions' answer and I don't have a rescue email, what should I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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