HT204053 does anyone have this problem we have a second hand phone and have got an apple id account but when we sign in to itunes store it tells us that we havent made a purchase from the store yet and wont sign us in help please

hi we have recently got an iphone 3gs from a family member and we have set up an apple id account and verified the email but when we try to sign in to itunes store it tells us we havent used the store yet and wont let us sign in please help us with this problem

What you are experiencing is 100% related to Malware.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

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I paid $20 to upgrade my iPod touch and it didn't go through for me. The person who assisted me said that if it didn't work out that I would get my $20 posted back into my credit card. Prior to this service I made a purchase from the iTunes Store.

I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. The representative who assisted me said that I would have those $20 posted back into my Visa card if it didn't go through. The service never got to happen and failed. Prior to this I made a purchase from the iTunes Store for $7.00, which they never billed me. So until I pay for the previous iTunes purchase, I am not allowed to download any applications. This is the reason why I need the $20 back from the separate request I made with apple which never worked out. Cause as soon as I pay for the previous iTunes purchase that I made apart from apple, then I could once again start to download and install applications. I have a week already without downloading apps. Please refund my money back a.s.a.p.

Not sure what this is all about...
JamesAbreu55 wrote:
I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. ...
However... This is a user to User Forum.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1386 i have albums that will not sync now. I have only owned my ipod for 5 mo and it appeared to sync fine. Now it say that the process is complete but there are 3 items that will not sync to my ipod. I i just purchased from the store!!

i have albums that will not sync now. I have only owned my ipod for 5 mo and it appeared to sync fine. Now it say that the process is complete but there are 3 items that will not sync to my ipod. I i just purchased from the store!! please help! thanks maggibnd

Do they play in iTunes?
Can you directly redownload them by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How can i find out which of my apple devices made a purchase from the app store?

How can i find out which of my apple devices made a purchase from the app store?

Not possible as purchases can be downloaded to all devices using the same Apple ID.

On my iPhone 5 I am having a problem sending / receiving e-mails and am receiving the message: the user name or password for "imap.gmail" is incorrect. Despite many attempts I am getting nowhere. Does anyone recognise this problem?

I am having a problem sending/receiving e mail messages on my iPhone 5 and cannot access my account. The message I am receiving is: The user name or password for "imap.gmail" is incorrect.
I do not know what imap.gmail is. I have also lost data which was contained on my diary which I believe is linked to the problem. Does anyone recognise this problem?
Cheers,
Morred

Morred wrote:
I am having a problem sending/receiving e mail messages on my iPhone 5 and cannot access my account. The message I am receiving is: The user name or password for "imap.gmail" is incorrect.
I do not know what imap.gmail is. I have also lost data which was contained on my diary which I believe is linked to the problem. Does anyone recognise this problem?
Cheers,
Morred
imap.gmail is the Google mail server. It doesn't recognize the password that is stored in the iPhone. The problem is that the password or email address you have in Settings for the gmail account is wrong. If you changed the password somewhere else that is the reason. You need to go to Settings/Mail,Contacts,Calendar, tap on the gmail account and enter the correct password. You also need to change it for outgoing mail in Settings.

Regarding your purchase from the store

I'm having a problem with your purchase from the store and have the remaining $ 7 I can not use it and do not know the secret questions and no answers also do not know the secret email and no alternative date of birth All these data from a period of 6 years I can not remember?
Is there a solution to buy from your store??

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you don't have or don't know your rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view/add/change a rescue email address for potential future use : http://support.apple.com/kb/HT5312

TS3988 when I try to purchase from the store now, it says my account has been disabled. WHY????

When i try to purchase from the store now, it says my account has been disabled. WHY??? I have purchased recently with no problems.

Ray88Ray88 wrote:
What do i do to correct this? ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in but not make purchases from the store so I set up a new login/account . Is there any way to move my music to the new account?

My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in and see my music but not make purchases from the store or even redeem an itunes gift card so I set up a new login/account with another email account of mine. On the new account I can redeem my gift card and download items onto my ipad2. Is there any way to move my music to the new account?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I was using ios 5.1 and i created an id from india, nw am in qatar n i updated to ios 6.0.1 nw i cant able to purchase from the store.when i tried to do it says " your account is not valid in the qatari store. you must switch to the indian store before

I was using ios 5.1 and i created an id from india, nw am in qatar n i updated to ios 6.0.1 nw i cant able to purchase from the store.when i tried to do it says " your account is not valid in the qatari store. you must switch to the indian store before purchasing" please help me with this issue.. hw i can switch to indian store..?

How to Change Your App Store Account Location | eHow.com

Does anyone face this problem JBO-27024 and manage to handle it?

Hi All,
Does anyone face this problem JBO-27024 and manage to handle it?
Thanks

Chris - I get a null pointer exception whenever I run my application if I click on a button; can you fix that too? ;)
User - it would help if you could post a single post with the full error message, what you are trying to do, etc. The other thread where you asked the same question had the same problem - you kept giving out little bits and pieces of the problem - it makes it really hard.
John

I have big problem i make update to my software iso 7.12 in my iphone 4 but when i recive calling and i want to cancel and recall again i phone is stop no working and i must restart it to work what can i do

modem firmware 04.12.09
iPhone 4
memory is 32 g
iso 7.1.2(11d257)
when cancel call it not work before is shutdown and open it again
i have big problem i make update to my software iso 7.12 in my iphone 4 but when i recive calling and i want to cancel and recall again i phone is stop no working and i must restart it to work what can i do

Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

I have installed adobe reader onto my Mac but when I open up an adobe pdf it tells me that i need to accept the end user license agreement, quite, and then open up a new browser but i have never seen the end user license agreement. What should I do in ord

I have installed adobe reader onto my Mac but when I open up an adobe pdf it tells me that i need to accept the end user license agreement, quite, and then open up a new browser but i have never seen the end user license agreement. What should I do in order to accept the end user license agreement even though it never pops up when i install adobe reader?

Make sure Readr is closed. Go to the Applications form, look for the Adobe Reader icon, double click on it, and follow the lead. Restart Reader when finished.

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

If you made a backup before you restored it you can restore your iPhone from a backup and your game data should be restored. When you connect your iPhone in iTunes you can right click on it in the sidebar and select restore from backup.

The download button as described on the HELP page doesn't appear on the page with my downloadable list of songs. How do you down load a purchase? I have made 3 purchases of the same song and can not down load it and the HELP instructions don't help.

The download button as described on the HELP page doesn't appear on the page listing my purchase.
The HELP instructions list that such a button must be clicked to down load an item.
I have made 3 purchases of the same song in an attempt to download it.
Only one of those purchases appears on the page that list purchases available to down load.
I wrote out a copy of the HELP page instructions (the page can't be printed) so I could accurately follow it as I tried to do the down load.
Is there some secret to downloading a purchase or causing the down load button to appear?

Hello L Swarz,
Thank you for the details of the issue you are experiencing when downloading your purchased song to your iPod nano.
I am not sure if you have tried these specific steps, but I recommend downloading the purchased song to iTunes on your computer using the steps in the following article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thank you for using Apple Support Communities.
Best,
Sheila M.

Email syncs now say "Updated Mar 30", the day I upgraded to Lollipop 5.0. The notification should read the date and time you updated email receiving. Does anyone elsehave this problem?

Email syncs now say "Updated Mar 30", the day I upgraded to Lollipop 5.0. Two days later it is still saying Mar 30. The notification should read the date and time you updated email receiving. Does anyone else have this problem? Is there a solution to this?

We want to make sure your phone is in working order Mb_in_NC. I know it can be difficult when you see different times. What is your make/model of your device? When did it start? Do you have a different time on any other applications?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

HT204053 does anyone have this problem we have a second hand phone and have got an apple id account but when we sign in to itunes store it tells us that we havent made a purchase from the store yet and wont sign us in help please

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