HT204053 Have new iphone. Had everything backed up on icloud. All was OK till tried to download pics and an old incorrect @me apple id showed up. Now phone reverted to year old icloud back up. Support says id with @me cannot be changed but apple store did
Question: Acquired new iphone last week. All data was backed up with icloud on old phone and all was restored OK. Today, tried to download pics to my Mac and itunes asked for phone update---which resulted in an old incorrect "@me" id being used. Now all data is over a year old --- to when the incorrect @me id was established. Apple support says @me ids cannot be changed but they did in an Apple store once. I do not know how to cahnge to correct id so can get to correct icloud data. Help
having looked into this a bit more and found I have a bigger problem than just the one i originally posted as this impacts more than one of my devices.
I think I can pose the question in a easier way.....
I changed the name of my apple ID as it was using the name of an old email account I no longer have access to.
when I go onto any of my IOS devices that are running 7.x to change the Icloud account details , I cannot delete the old account id because when I try to it asks me for the password of my old account ID as I have find my iphone turned on. when I type in the password that was on the old account it says "incorrect apple id or password". I assume because that apple ID no longer exists.
ICLOUD obviously recognises the two accounts are the save as when I run up findmyiphone on an iphobe that is logged in with my new account ID it can see other IOS devices in my family that are still logged in with the old account name.
so my questions is:
how do you log you update an IOS device if you have simply changed the account name of your apple ID if you are on IOS 7 and have find my iphone turned on?
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