HT204053 How can I contact you by email. My and my mothers accounts are mixed.

Question

I just purchased my mother an ipad generation 1 for her 91st Birthday on Jan 18. I set hers up giving her own ID and personal information for her own account. But I had to connect to my wifi since we do not have a modem for her. I recently downloaded a Bingo Bash application and it came up in my name with my payment information? How could this happen? And tonight when I tried to use my ipad 3rd generation, the I D information is mixed up. How do I get my personal information off her account and her information off mine? I gave her her own email and ID-. This should not have happened? I am totally un-savvy with electronics so please explain this simply in laymens terms so I can try to correct this problem and make sure our accounts are separate and not merged together. She wants to learn to do her banking online and I would hate to think what could happen with her very confidential information. If you prefer calling me to help unravel this situation, you may reach me (Sandra Moon) . My mother is Louise Hargis but she cannot hear well over the telephone and I will have help her anyway since she does not have her ipad and has no idea how to use it. I am her spokesperson and can help get my account and mothers corrected so they will not be confused in the future.
I appreciate your allowing me to bring my concerns and I look forward to your assistance. I will not be at home tomorrow, Friday, Jan 11 th, as I have a doctors appointment that will take a couple hours. I should be back by 5:30 and the entire weekend. I have a cell phone but it does not accept text messaging. So you may reach me my email or my home phone.
Regards,
Sandra K Moon
<Personal Information Edited by Host>

Answer 1

You are not addressing Apple here.  This is a user to user forum and Apple does not read or respond to these posts.  I've asked the forum hosts to edit out your personal information for your own security.
As far as your question, if you are saying that you are getting each other's merged data (such as contacts, calendars, etc.) on your devices then you must have set up both devices with the same iCloud account and ID (in Settings>iCloud).  When you do this, any data you sync with your shared iCloud account is merged, and the merged data appears on all devices sharing the account.
To fix this, one of you needs to migrate your data to a new, separate account, then your have to manually delete the other person's data from each of your accounts.  To do this, first decide which device will be changing accounts.  On that device, go to Settings>iCloud, scroll to the bottom and tap Delete Account.  (This will only delete the account from the iPad, not from iCloud.  The iPad that will be keeping the account will not be effected by this.)  When prompted about what to do with the iCloud data, be sure to select Keep On My iPad.  Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom).  Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge.  This will upload the data to the new account.
Finally, to un-merge the data in the two accounts you will then have to go to icloud.com on your computer and sign into each iCloud account separately, then manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).
As far as the app you downloaded, when you purchased the app it will display what ever Apple ID you have in Settings>iTunes & App Stores on your device.  (This is in Settings>Store in iOS 5.)  If you are sharing the same ID there and wish to change this, go to Settings>iTunes & App Stores (or Settings>Store in iOS 5), tap the ID shown, sign out, then sign back in with a different ID.
If you want to contact Apple support for help with all this you can do so by going here: http://www.apple.com/support/contact/ and set up a call with them.  If your device was purchased new less than 90 days again this will be free.  If over that their will be a charge (unless you purchase AppleCare+).