HT204053 how do I change email address on icloud for my phone? somehow I have another email address on my laptop and want them to be the same plus I don't know the old/phone password
How do I change the email associated with Icloud on my phone. It's not my mail apple id, its and old one and I don't know the password anymore. I have another apple ID associated with my ipad and laptop and the icloud works great with that. I just did the new iphone update and now its constantly asking for the icloud/apple id - the one I don't even know the password for anymore and it keeps popping up all the time.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
Similar Messages
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I want to change security question but the problem is i don't know the rescue email what can i do ?
Please answer me quicklyAlternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
How do i log out off the app store as it has the wrong email and I can't do my updates as i don't know the password
Go to Settings > iTunes & App Store, tap on the Apple ID, and choose 'Sign Out'.
However, logging out of the iTunes & App Store won't change the Apple ID you need to use to update an app. It only affects what Apple ID you're using to download a new app.
Apps always have to be updated using the Apple ID that was used to download it originally. Go to iforgot.apple.com to reset that password. If you cannot do so, then contact Apple Account Security, or delete the app and redownload it using an Apple ID and Password that you know. -
my child went on my phone and activates RESTRICTIONS and now i can't disable it because i don't know the password.
Hi
Check this:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212 -
I have downloded ITunes to a new laptop and signed in this let's me download previous purchases in to the librery but can't get the films I have bought quite a lot over time any idea how I can get them ???
You cannot.
You buy one and only one download of movies. it is your responsibility to backup your purchases.
Copy everything from your old computer or your backup copy of your old computer to your new one. -
how do I change my recently chosen icloud email address to a different one or add on a 2nd one, keeping the first?
If you are wishing to change your @me address, this cannot be done, however if you wish to change another address;
You need to change your details with Apple, Start here, change your country if necessary and go to manage your account. -
I have set up my apple id years ago in my name- my husband recently used my id for his phone and has the email password changes going to him- I want to change this and no longer allow him access to my apple id. How do I do this? I don't know the securtiy questions.
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
HT204053 How can i change my credit card info for my apple id
How can i change my credit card info for my apple id
On your computer's iTunes you should be able to edit your payment info by going into the Store > View My Account (Store > View My Apple ID on iTunes 11) menu option and logging into it. If you are doing it on your iPhone then you could try tapping on your id in Settings > iTunes & App Stores and selecting 'View Apple ID' on the popup, and try changing it from there
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I have itunes 64 bit on my laptop and would like to have it on my ipad. So I can transfer tunes to my ipad?
You may find the information linked from this web page helpful:
http://www.apple.com/support/ipad/syncing/
Regards. -
for some reason apple thinks ill know the answers when im trying to change them haha :/ does anyone know how to bypass this or any other way to change the security questions for your account?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
When I type in my apple ID password to download a song it says it needs additional information so I clicked ok. And then it asked me two security questions that I don't remember the answers to. What do I do? I'm so frustrated
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?
https://discussions.apple.com/message/20480446#20480446
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here is screen show of how iTUnes look when I load - you will see the Erroneous Apps in grey and no graphic
btw, the device I use is an iPhone 4sI recently hit the update itunes button ever since then when i try to go into my itunes store i see the labels for example the movie titles but no pictures. When I hit the button to rent or buy a movie or any thing elese I get an error message with the number (309) saying I can't access itunes store try again later.
Is that a 306 rather than a 309?
If so, try the following procedure.
(1) In your Start menu, select Control Panel.
(2) Open the Internet Options control panel. (You may need to select Classic View on the left before you can see Internet Options.)
(3) Click the Connections tab.
(4) Click the LAN Settings button.
(5) Uncheck "Use a Proxy Server for your LAN". (If that option is already unchecked, try checking and then unchecking it.)
(6) Click OK to exit the LAN Settings dialog.
(7) Click OK to exit the Internet Options control panel.
(8) Restart the PC and try connecting to the Store again. -
Hello i need help! I forgot my security answres i already choose to send me by email but i didnt receive enything yet pleaseeee heeelp
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94738) -
ipad is disabled i have tried to reset with itunes but willnt let me with out password. really not sure what the operating system is
Forgot password or locked iPad.
http://support.apple.com/kb/ht1212
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