HT204053 How do you get your money back from iTunes for games that don't work?

I purchased mahjong plus for $1.99.  The game cannot be opened and I cannot find out how to solve the problem and I would like to know how to get a refund.

Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
(32104)

Similar Messages

  • How can I get my money back from apps I purchased that don't work

    Dear Apple
         I recently purchased two apps from your store one was 3.99 and one was 9.99 however they do not work I would like to know what steps I need to take to get my money back.

    These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
    If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933

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    I bought an album off of iTunes yesterday (Jason & deMarco, "Till The End of Time" and it was just beautiful so I went back today to buy an earlier album they offered called "Spirit Pop". EVERY song skips and is marred in some way, halting, as though there is a scratch on the record - but it is digital!!!
    I am so angry. I wasn't sure if it was me or the songs so I went back to iTunes and bought a single song from the album and got the same thing!
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    Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
    (32104)

  • How do you get your money back from a charge you never even made on the app store?

    How do you get your money back from a charge you never even made on the app store?

    Contact iTunes.
    How to report an issue with Your iTunes Store purchase

  • Can you get your money back from itunes

    Can you get your money back from itunes

    if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt. 

  • How do you get your money back from accidental purchase?

    I accidentally bought an album on itunes that i didnt want. Is there a way to get my money back?

    Policy is all sales are final.
    If you want to try anyway (sometimes they make an exception), use the "Report a Problem" link in your email receipt or contact iTunes Support.
    For more info see: Refunds from the App Store or iTunes Store

  • How do you get your money back from a purchase you didn't recieve?

    I gave my girlfriend an iPhone for christmas last year and told her it was safe to shop on the app store. I have been paying for that mistake ever since.
    She quickly got interested in a fremium game called Dragon Vale and bought a huge pile of whatever dragon currency it had. She never recieved it.
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    0 responses at all.
    She stopped playing the game compleetely 7 months ago.
    Any suggestion on what we can do?

    I managed to get this responce:
    If you are using an Apple device and have a billing issue:
    Unfortunately, we are unable to give refunds directly since billing is all done through Apple. You can request a refund from the following link:
    https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US
    Got to chat with a nice apple support person and unfortunately the purchase was too old to get refunded.
    Good strategy from Backflip Studios to delay answering untill its too late to refund
    I hope this might help other people with purchase issues

  • How do you get your money back from the app store

    I bought madden 12 from the app store on my iPad 1 and I pick the teams then it crashes

    You don't.
    Per terms of the store all sales are final.
    What troubleshooting steps have you performed?

  • HT201359 When you have been charged twice for same item, how do you get your money back?

    When you have been charged twice for same item, how do you get your money back?

    Morning Domangere,
    Thanks for using Apple Support Communities.
    Following this article refund will be an option.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best of luck,
    Mario

  • HT2404 how do you get your money back for software that does not perform as advertised?

    how do you get your money back for software that does not perform as advertised?  I purchased the batch coverter to watch .swf video which it states it supports, but it will not open the files and I want my money back!!!!!

    tell Apple.  http://www.apple.com/feedback/
    iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.

  • Downgrade back to the free 5 gigs within the 15 day period of orinal purchase ... how do you get your money back ...

    downgrade back to the free 5 gigs within the 15 day period of orinal purchase ... how do you get your money back ...

    iCloud- Storage upgrades and downgrades
    We can do without the all caps yelling. These are user forums, and you are not speaking to Apple.

  • HOW DO i GET MY MONEY BACK FROM A TV SHOW THAT WON'T PLAY!!!

    How do I get my money back from a tv show that is downloaded and paid for but WILL NOT PLAY.  It skips through entire episode in 20 SECONDS!  I WOULD APPRECIATE AN ANSWER.

    I am waiting for an answer! This is ridiculous!

  • My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back

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    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    To help avoid future transgressions set the Restrictions for In-App Purchases...
    Settings > General > Restrictions
    Understanding Restrictions  >  http://support.apple.com/kb/HT4213

  • HT2534 I was charged for songs on my credit card but I had an iTunes card and they deducted from that too so I was double charged .  How do I get my money back from iTunes

    I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Can you get your money back from canceling a pre-order?

    I recently pre-ordered an album that I no longer want.  I canceled the pre-order but my current balance on my account hasn't changed.  I spent $17 on the album, and want to know if there is any way that I can get that back.
    Thanks,
    Logan

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