HT204053 How to down load my photos from icloud? I have a new phone.

Help I recently got a new phone because my other one had problems!!!! Now I want my photos & notes/apps to sync with the new phone. Im having alot of trouble.
1st off I got the new phone & it had problem so the lady from tech support said to go to my local Apple store got there at 5:pm & they said there would be no one available until 6:40pm??? I was pretty upset with that answer... So I ended up going to the Verizon store they got the phone up & going but now I have this problem??? HELP please I really want this done.... ASAP!
My account was 2bzmom under my gmail account [email protected]

skyjacob
If all you are seeing is "Elements 13", please take another look. The program is designated Photoshop Elements 13 or Premiere Elements 13. Essentially the former is for photo editing and the latter is for video editing.
What you are aiming at is probably the Elements Organizer 13 which comes with these programs as I have described the situation in my post numbered 2. But, I cannot be sure that you are not trying to get photos from iPhotos by using Premiere Elements 13 Editor instead, with Add Media/"Photos from cameras or devices"/Adobe Premiere Elements - Photo Downloader".
And, if you do not have Premiere Elements in the first place, that possibility is out of consideration.
The answers will be in the details. And the troubleshooting rules in or out factors involved which are part of the problem description that you supply.
ATR

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