HT204053 I cannot download any apps to my phone. I have correct user ID and password. Nothing will download

I am having a problem trying to download apps to my phone. I have correct apple ID and password. Any ideas what the problem is?

It really sounds like the account on your iPhone is different than the one on your computer but based upon your posts, that's probably not it. I suggest contacting iTunes support... http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account

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My husband gave me his iPod touch, even after resetting all settings, and even though I have a user name and password whenever I need to update apps it shows his previous user name, and is asking for his password. How do I fix that?

My husband gave me his iPod touch, even after resetting all settings, and even though I have a user name and password, whenever I need to update apps it shows his previous user name, and is asking for his password. How do I fix that?

dom59 wrote:
Ok, when I go into my Apple ID account, everything looks right. It does show my user name. It's only on the iPod that it shows my husband's previous user name, and it asks for his password. Everything in iTunes and my account looks right. The issue only seems to be with the actual device, iPod Touch 4th gen.
There is more than one way to access the Apps Store and the iTunes store. One is via iTunes on your computer, and the other is via the apps on your iPod.
Just because you are logged in on your computer does not mean you are logged in on your iPod.
The reason your husband's user name comes up is because he was the last one to log on. You can change that by going to Settings>Store. Tap the Apple ID, Tap Sign Out, Tap Sign In, Tap Use Existing Appel ID, enter your e-mail address and Apple ID password, and tap OK.

I am trying to set up the ipod to my email account and it keeps saying it won't work, even though we have confirmed user name and password. Any advice?

i am trying to set up the ipod to my email account and it keeps saying it won't work, even though we have confirmed user name and password. Any advice?

Try deleting the account from the iPod and try reentring all the information again. A lot of times it is easier to reenter the information rather than trying to find and correct the error.
Try Googling for how to setup the email account for your provider on an iPhone. You can try for an iPod Touch but frequently that does not exist.

TS3899 Suddenly on both my iPhone and iPad I cannot access my AOL mail. They tell me my user name and password are incorrect. Yet, I have no problem with other devices in accessing. I have deleted and reinstalled my account information etc. Any ideas?

Suddenly on both my iPhone and iPad I cannot access my AOL mail. It tells me my user name or password are incorrect. Yet I have no trouble accessing from other devices. This occurred randomly in the middle of the night. I'd done nothing different or unusual. I've tried re-starting both devices, tried deleting and re-installing my account information. Any suggestions?

Hmm... looks like this is an issue for that email provider for some reason.
A user in a bt.com forums recommends turning off Push Emails settings.
http://community.bt.com/t5/Other-BB-Queries/quot-incorrect-user-name-or-password -quot-Oh-no-it-isn-t/td-p/408763
Settings > Mail, Contacts, Calendars > Fetch New Data > Turn Push Off.
Coudln't hurt to try it and see if the issue resolves itself.

HT1430 Since latest update, my iCloud keeps telling me it cannot connect due to horrible connection. I know my user name and password an still says it won't connect. I want to know why?

Can't use iMessage due to "bad connection" I have full signal an WiFi. Can't use half my apps. Everything I have an use tells me to connect to iTunes just to use push notifications. I'm getting real sick of this of this an need help...quickly?

Here's a qustion for you:
I purchased music on my PC and I home share iTunes between my Mac and PC. My Mac is authorized but every time I want to play the music I purchased on the PC via home sharing, it says the Mac is not authorized. I confirm the account associated with it and all it will say on my MAC is that the computer is authorized, but it won't play the music lol. Is this due to DRM?

I bought a 2nd gen ipod touch without software over the internet, i cannot use any apps as i need the latest version of iOS and i don't know how to get this. Please help.

please help

decy95 wrote:
When I clicked 'check for update' it just says that 2.2.1 is the current version
It will - until you purchase iOS 3.
Follow the link that stedman provided, and on that page, instead of choosing the link to iOS4, choose Purchase the iOS 3.1 Software Update directly from the iTunes Store. When you choose it, iTunes will open to the store and page for buying (purchasing) the update. It doesn't cost much (a few dollars although I cannot recall precisely) and it is the only way to update from you current iOS version. Once you do that, a further update to iOS 4.2.1 is free. That particular update may occur straight away, I don't know.
By the way, iOS 4.2.1 is as high as the 2nd generation Touch can go, but don't let that put you off. I have one and although I cannot install the BBC iPlayer (because it requires iOS 5) there are many Apps that work perfectly well with iOS 4.2.1.
decy95:
I've just read the another discussion (to which you contributed), in which Illaass suggests that you may have a 1st generation Touch. If that is so, then your iPod will only be able to update to iOS 3.1.3. This will still need to be purchased, but be aware that many Apps require iOS 4 or higher, so your options would be more limited. So follow the link Illaass provided to confirm which model you have.
Message was edited by: the fiend

HT4906 I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto?

I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto? To be honest I'm not even sure what type of Mac I have and don't know how to find out what kind it is
I'd also like to make address labels and don't know where to find that either

You would make address lables with the Contacts app.
If you don't have the user name and password used to set up the machine then you need to purchase the apps for yourself.

I cannot send emails; looks like my smpt parameters are wrong; what difference is there between my incoming and outgoing servers and should they have different parameters (ID and password)?

I cannot send emails; looks like my smpt parameters are wrong?? What difference between the incoming and out coming servers? Do I have different user names and passwords?
I would appreciate some assistance
Thanks

I cannot send emails; looks like my smpt parameters are wrong?? What difference between the incoming and out coming servers? Do I have different user names and passwords?
I would appreciate some assistance
Thanks

I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I paid for apps, i demand my updates

I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I dont care if i owe apple's itunes appstore a few dollars over 2 in app purchases i never meant to download in fact the whole app itself i wanted to delete...but out of the hundreds (maybe lower thousands) fof dollars in music and apps and whatever else, that i rightfully purchased over the passed couple of years....should *NOT* have the upgrades and/or previous purchased songs withheld from me over $3 in accidently purchased add ons through an existing app i deleted an disliked anyway

Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"

I Tried to buy viber credit Then I Enterd My Credit Details And It Didnt Purchased It And Now It Said To Me That your payment method was declined And Cannot buy Any App. Even Its Free !!!!!!!!!!

I Tried to buy viber credit Then I Enterd My Credit Details And It Didnt Purchased It And Now It Said To Me That your payment method was declined And Cannot buy Any App. Even Its Free !!!!!!!!!!

If you have a credit card on your account then it will need to be valid and accepted by the store, if not then you won't be able to download anything until you have valie payment details.
If it's a credit card (i don't think that debit cards are still accepted) then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
I've also seen it suggested that people try downloading a free app from the store onto the iPad (as that seems to reset something), and then re-try the apps - the free app can then be deleted.

How do I remove my credit card from my account and still download free apps. Bc that card is no more good anymore the App Store will not let me download any apps . I no longer have a credit or debit card.so PLS help

How do I remove my credit card from my account and still download free apps? because that card is no more good anymore the App Store will not let me download any apps . I no longer have a credit or debit card.so PLS help

On your iPad tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should give you a payments link on your account's page. Or on your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should also be a payment link.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID)
If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information?

HT201077 Why can't I access my iCloud albums from apps on my mobile devices?When I go to access my albums from any app on my phone or iPad, I cannot access the iCloud albums, only the albums synced with iTunes/iPhoto manually. This is frustrating because

When I go to access my albums from any app on my phone or iPad, I cannot access the iCloud albums, only the albums synced with iTunes/iPhoto manually. This is frustrating because I cannot add to those albums from mobile device, I have to add to them during a Mac sync. I would like to be able to use my iCloud albums to organize my photos but if I cannot access them from apps it seems pointless. I will end up having to maintain both an iCloud library and a separate iPhoto library which is more work that seems necessary. I want everything easy to organize and access. It seems like in this age where most people are more likely to use their mobile devices than their Macs (and some do not even own Macs) that there should be a mobile solution. Hopefully I am simply without a clue and you folks can help me out with a fix or a source of info as a solution. I have not found answers yet.

gail from maine wrote:
Hi keriah,
When you go to Settings>Pages, do you have the "Use iCloud" option turned on?
Cheers,
GB
That was it! Thanks!!!

Since i updated my iphone to ios7, i can no longer download applications and also cannot update my apps. what happened? there is an alert popping and it tells that i should switch to Philippine store.

since i updated my iphone to ios7, i can no longer download applications and also cannot update my apps. what happened? there is an alert popping and it tells that i should switch to Philippine store.

Hi, sallymaesmag.
Thank you for visiting Apple Support Communities.
If you are in the Philippines, check to see if the country is changed in the iTunes Store settings on the iOS device. These steps will show you how to change the preference.
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. TapSettings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Once you make the change attempt to download applications again.
Jason H.

Cannot purchase any app for my new iPod touch 4th generation

I just bought an iPod touch 4th generation and I cannot buy any app, everytime i try, the sistem keep asking me security questions I cannot answer, pelase help. This never happened with my old iPod 3rd generation.
Thank you in advance for your help

Manage your account.
Follow instructions to reset your password. Ask for an email message. The message will include a link that gets you in the back door.

HT204053 I cannot download any apps to my phone. I have correct user ID and password. Nothing will download

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