HT204053 I do not have the icloud as an option under apple preferences. What do I need to do?

I do not have the icloud as an option under apple preferences. What do I need to do?

Welcome to Apple Communities
You have to use OS X Lion. Check requirements and go to the App Store. You can wait to Mountain Lion, too

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I do not have the icloud icon on my mac I have something that says mobile me and it does not accept my apple credentials

I do not have the icloud icon on my mac I have something that says mobile me and it does not accept my apple credentials. How can I get the correct icloud icon

What Mac OS X do you have? ICloud requires 10.7.2 or higher. Then the iCloud icon is in System Preferences.

I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID.

I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID. If you can help, please do! Thank you very much!

I have the EXACT SAME PROBLEM and have been researching the past 2 hours!!!! Aaargh!

HT5312 My security questions do not have the "Forgot your answers" option at the bottom

My security questions do not have the "Forgot your answers" option at the bottom

The send reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I have uninstalled iPhoto and reinstalled from the app Store, but still don't have the cards, calendar etc option under Share. Any other suggestions please?

I have uninstalled iPhoto and reinstalled from the app Store, but still don't have the cards, calendar etc option under Share. Any other suggestions please?

With iPhoto 9.5.1 I have those both places - under the file menu and in the Share section
LN

HT201342 unable to change e mail address to new iCloud address. When following change instructions the drop down on the SEND NEW MESSAGES ON does not have the iCloud option. ( I have mountain Lion)

attemped instructions in Mountain Lion to change my e mail address to the recommended i cloud.com address.
The drop down in the SEND NEW MESSAGES FROM does not have the i cloud e mail option.
How do I change it??

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

I do not have the scratch off area on my light room box where I need the code. I had this problem before with photoshop

I'm trying to figure out where I type in the product code. I do not have the starting number I have to stretch off.

rjcurtis wrote:
---Need to get this info to check with Apple and see if this phone indeed has this draining battery issue and get it repaired.
What “draining issue”?
The iPhone 5 has a battery replacement program but it does not include the 5S.
I can't get the entire serial number off the phone after going to GENERAL,ABOUT, and down to serial number. I only get the first nine letters and number with three ...---
See this -> Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support
"On most iOS devices, you can tap Settings > General > About to see your device's serial number, IMEI/MEID, and ICCID. If you're using iOS 6 or later, you can tap and hold on the number to use the copy option, then paste this information into Apple registration or support forms."

HT4759 I am trying to set up icloud on my Macbook. I was using the step by step guide on your site but when I open system perferences I do not have the icloud icon under internet and wireless. How do I get it?

I am trying to set up icloud on my macbook, I was using the step by step guide on the site but when I try go into system perfences in there is no icloud icon under internet and wireless. How do I get it?

This is presumably because you are running an earlier system than Lion. (Please always post your system when you have a question.)
The minimum requirement for iCloud is Lion 10.7.5 (Mavericks preferred): the iCloud Preference Pane does not appear on earlier systems - the MobileMe pane appears on Lion and earlier but is non non-functional - you cannot now open or access a MobileMe account.
To make use of iCloud you will have to upgrade your Mac to Lion or Mavericks, provided it meets the requirements.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Lion is available in the Online Apple Store ($19.99). Mountain Lion (10.8.x) is also available there at the same price but there seems little point as the system requirements are the same for Mavericks (10.9.x) - which is free - unless you need to run specific software which will run on Mountain Lion only.
The requirements for Mountain Lion and Mavericks are:
OS X v10.6.8 or later
2GB of memory
8GB of available space
and the supported models are:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table
If you are running Leopard on an Intel Mac you will have to upgrade to Snow Leopard to access the Mac App Store - it's available in the online Apple Store. However if you have a PPC Mac you cannot run Snow Leopard and cannot proceed further.

How do I restore to factory settings, an iPad, if I do not have the iCloud password it is connected to?

I was given my Uncle's iPad after he passed away recently and I have tried to restore it but am unable to because we do not know his iCloud password to remove it from his iTunes account. Please help. Thanks.

Go here: https://appleid.apple.com/signin

HT201593 Itunes 12 does not have the "Manually manage music" option

I have itunes 12 and the "manually manage music and videos" is not there. "Manually manage videos" is the only option. I use itunes for work and I NEED a fix. I am unable to drag and drop as well.

Hello there, Jenks855.
When wanting to manually manage content on your iOS device, the Knowledge Base article you were referred from provides some great information and practical steps for troubleshooting:
Manage content manually on your iPhone, iPad, and iPod - Apple Support
Manually add items to your device
Connect your device to your computer.
Open iTunes. Make sure that you have the latest version.
Choose the content that you want to add to your device from your iTunes library.
Drag the content to your iPhone, iPad, or iPod. A panel should appear. Locate your device.
What if I can't manually add content to or remove content from my device?
To manually manage your content, check to make sure that the "Manually manage music and videos" option is turned on. Then:
Connect your device to your computer.
Open iTunes. Make sure that you have the latest version.
Locate and click on your device.
Click the Summary tab.
Click the box next to "Manually manage music and videos."
Click Apply. If you see a message that your device is synced with another library:
iPhone can only add music or video from a single iTunes Library.
iPad and iPod can add music from multiple iTunes Libraries, but video from only one iTunes Library.
If you choose to manually manage your movies and music with the new iTunes Library, the iTunes content currently on your device will be erased and replaced.
You can’t manually manage music while using iTunes Match on your device.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have a dell computer and can not get the cloud to download photoes to it. What do I need to do?

I cannot get the photoes to download to my computer from the cloud. I tried to find thr file that the photoes are to bedownlowed too but itis not on the computer.

http://support.apple.com/kb/DL1455

I don't see icloud as an option under system preferences

I don't see icloud under system preferences and this is the first step in all directions to turn on photo stream on the macbook. Any ideas? Right now my pictures are stuck on my iphone and when i connect via wire it says the pictures cant be uploaded because of a problem with a picture. It does not tell me which picture or what the problem is. Any ideas what the problem may be and how to fix it so that I can at east upload photos with he USB connector? Thanks!

You must be running 10.7.2 or later for iCloud.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

HT4623 that's a nice article about updates, however my IPAD (original) does not have the button to search for updates... what then?

can someone please direct me to original ipad update info- there is no "search for updates" button in settings, I think we bought the first ipad ever made...

iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

I have downloaded the latest Lightroom CC but it does not have the HDR and Panorama option. The version I have is 5.7 and CC tells me it's the latest.

I'd like to download the latest version for these features but I can't seem to. What's happening?

See TS1538: iOS: Device not recognized in iTunes for Windows.
tt2

I often download tv shows on apple tv. All of a sudden I don't have the option to download tv shows but can download movies. Internet connection is good. I simply don't have the search or download options for tv. What is happening?

I often download tv shows on apple tv. All of a sudden, my screen does not display download options for tv shows. I can download movies no problem
and the Internet connection is good. It just no longer shows options for tv shows except for my tv shoes (already downloaded). what is going on?

Welcome to the Apple Community.
Check your store location is set correctly, if this doesn't help, try restarting the Apple TV by removing ALL the cables for a 30 seconds.

HT204053 I do not have the icloud as an option under apple preferences. What do I need to do?

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