HT204053 I forgot my security question answers. How do I change them?
I forgot my security question answers. How do I change them?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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Similar Messages
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I forgot my security question answers how do I change them?
Help me please
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92547) -
HT5312 I forgot my security question answers, how do I reset them?
I forgot my security question answers, how do I reset them?
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
hello, i just forgot my security question , so how could i change them or know the answers that i put them before thanks
See this... http://support.apple.com/kb/HT5312
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Please help me!!! I forgot my security questions answers how do i get new ones or my old ones
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Forgot my security question answers, how do I reset them?
I forgot my security question answers...... How can I reset them??? Help!!!
It's not due to lack of reading the screen. I'm getting the same thing on one of my apple id accounts. I logged in using two other accounts I have and each had a slightly different behavior. One had the "reset password by email" button above the security questions that I could modify just fine.
However, my primary account which is used for accessing other services with Apple will not allow me to see the "reset password by email" or allow me to edit my security questions. It gives me a combination of two questions out of three possible. Unless I get the answer right, it will not let me reset the password or change my security questions.
I've scanned the web pages in painful detail and am not missing any instructions or other links that might help get around this "chicken and the egg" problem.
The primary difference between the problematic Apple ID and the others I've used is that it was associated with a Family Pack mobile me/.mac account. It was the primary account. Wonder if there is some special code to protect the primary account id so that the other five Mobile Me/.Mac accounts won't get compromised. Just grasping at straws ... -
HT201303 i forgot my security question answers - how do I change
how do you access or change account info if you forgot your security question answers and have no alternate email address set up to verify.
Congratulations on being the next victim of Apple's current SNAFU!
If you don't have a rescue email address set, then you're SoL.
If you do, then reset your info and check in there.
If not, you'll have to contact iTS, and wait for God knows how long for Apple to complete its pending investigation in this SNAFU.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
TS1292 i forgot my security question answers how do i reset them?
i just added $15 onto my account and it asked me for my security question answers and i forgot them. how do i reset the answers?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97368) -
I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107849) -
I forgot my security question answers, how do i recover them?
I havent used my iPhone in a very long time, and just recently I decided to use it again. I decided I wanted to buy a couple of apps, but iTunes is asking for security questions, and I forgot the answers to them, how does one recover said answers?
From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT201303 I forgot my security questions. How do I change them?
I can't remember my security questions and it won't let me purchase apps on my account because I forgot the questions. HELP?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT5622 I forrgot my security question answers, how do I change them
nhudfmnk,
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I forgot my security questions. How do I change them?
I need to change my security questions.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID -
HT2534 I forgot my security question answers how do I fix this?
I forgot my security question answers how do I fix this?
iTunes 10 for Mac- Change your Apple ID account information
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HT5312 I forgot my security question answers, how do I retrieve or change them?
I forgot my security question answers, how can I retrieve or change them?
If the email in that article you refer to doesn't help, contact Apple support at the appropriate number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
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HOW CAN I SWITCH TO IRELAND STORE FROM U.S STORE? plus i forgot my security questions?how can i retrieve them?
my temporary pin is 2791The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions.
Change iTunes Store Country on an iDevice
1. Tap Settings;
2. Tap iTunes & App Stores;
3. Tap View Apple ID;
4. Enter your user name and password;
5. Tap Country/Region;
6. Tap Change Country/Region;
7. Select the region where you will be located;
8. Tap Done.
Also, see How to Change Your iTunes Store Account Location | eHow.com.
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