HT204053 I have a problem , i did the download of new version io6, but now to finished i have to log in , that is the problem, on my phone i have an email verified, but on my apple account i have an other email verified , when a put the password is wro
I did the download of ios6 and now to continue i need type the id and password, but the id on my phone is one and on my account apple id is another , i tryed to edit with the same of my phone says i already have the email as the optional email, how do i fix it?
My phone right now is locked .
You apparently are using a version of OS X you did not purchase using your Apple ID. Although you can download Mavericks you cannot install it over your current system. You must repartition your hard drive, then reinstall the version of OS X originally installed when it came new from the factory. That would be on the installer discs that should have come with the computer. If the computer did not come with discs from the factory but OS X was pre-installed (Lion or Mountain Lion) then you can perform an Internet Recovery:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Similar Messages
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hi my name is emily i am getting so frustrated by the way my iphone is playing up atm i have gone to the apple store number of times for this problem and no one could help me with this issue i am having with my iphone is that i wanted to go onto another services provided other than telstra i had got told that the iphone is already unlocked and i had done everything possible to unlock the phone but each time i had done it the iphone thinks i need put my apple ID onto the phone and i did the password then it tells me it is incorrect and i know for a fact that it is correct and i had also done my icloud account too and saying it is wrong please help me i am so desperate to have my iphone back i am lost without my iphone
<Personal Information Edited And Re-Titled By Host>It's a seriously bad idea to post your email address and phone number - it's an invitation to spam - and I've asked the Hosts to remove them. No-one is going to phone or email you. This is a user-to-user forum and no-one here can take any actual action to help you.
If the phone is locked to a particular carrier only they can unlock it. You would have to contact Telstra and ask whether the phone is locked to them and if so whether they are willing to unlock it - they may not be. Apple can't do it for you.
If your phone is asking for your Apple ID does it do so by giving part of an Apple ID? Is the ID in question yours? Did you buy this phone new or second-hand? Please quote exactly any error messages you are getting. -
I am running an Apple imac G-5 with OS 10.5.8. Processor: 2 GHz. Memory: 2 GB DDR SDRAM. I am getting the message that my version of Safari is no longer working. I downloaded a newer version of Safari and I got the message that it would not work with my OS 10.5.8. Does any one have a suggest
Your post somehow found its way to a little-viewed forum for an obsolete Apple productivity program. I have asked the Hosts to move you to a more active and appropriate forum for your product.
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ITunes worked fine on my Windows 7 machine. Had to rebuild the machine but all the data remains. Downloaded a new version of iTunes and cannot figure out how to load all of my music currently on my hard drive. Tried moving "iTunes Library" file. Did not work. Never had trouble like this before.
Many thanks for your post. I've been trying for days to get this sorted and was getting well fed up with I-Tunes. Really thought i'd never get it working again. Tried un-installing it, loading older versions and they still wouldn't work.
Came across your suggestion by chance and top man - it worked..!!!!
How you even knew what to do is beyond me - but thanks so much. I really was pulling my hair out.
You need to put your post over the Web as there seem to be loads of people having the same trouble.
Thanks again. -
my little sisters ipad mini is disabled, it does not say anything but that no plug into itunes or countdown, however it is connected to my mums iphone apple account, she can not lose anything as its for work, how can i fix this???
Follow these instructions to resolve a forgotten passcode:
http://support.apple.com/kb/HT1212 -
i have just downloaded a new version of Iphone software on my iphone 3 . but i'm facing problem in configuring it . also tried to configure it with itunes but it always says that there's no sim card in your phone and previously i was using same sim without any problem . need solution . kindly help .
Hello ashharuddin,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/ts4148
Toggle Airplane mode On and Off.
Try turning iPhone off and then on again.
Check for a carrier settings update. Tap Settings > General > About. If an update is available, a prompt will appear.
Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.
Restore the iPhone.
Have a nice day,
Mario -
I just installed the latest version of iTunes on my windows 8 computer. I was trying to transfer an audiobook I downloaded through overdrive media console to my iPod nano. Overdrive says it was transferred successfully, but it is not in my iPod. I have had no problems transferring audiobooks until I downloaded this new version. Help!
I just realized that part of my post got cut off. There was a message that i could not connect to the Apple store (and my genius stopped running).
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Hi,
I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help meWhat sort of card are you trying to use ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management -
I changed my apple id on the apple help websites then I went to buy an app and the id didn't change and when I put my password wasn't accepted what do I do next so that I can buy an app?
Welcome to the Apple community Jalm14ts
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I am using an older version of Mozilla (i cannot see which version), but somehow this version is so old that I cannot use Hotmail or Internetbanking properly anymore. Therefor I wanted to update my Mozilla-program, but unfortunately this isn't possible. I downloaded your new version Firefox Setup 7.0.1.exe and I see this in the file 'downloads'.
If I want to click it, it says '“Firefox Setup 7.0.1(4).exe” is een uitvoerbaar bestand. Uitvoerbare bestanden kunnen virussen of andere code bevatten die uw computer kan beschadigen. Wees voorzichtig met het openen van dit bestand. Weet u zeker dat u “Firefox Setup 7.0.1(4).exe” wilt starten?'
Then I click 'Oke'....to tell the system I want to start the program. Then I get another pop-up: 'securitywarning......'
Then I click on ' continue' and I have to choose a program to open this program. I can choose from iexplore.exe or firefox.exe.
If I choose for firefox.exe.....nothing happens.
Quit strange. I am quit well with computers, but this is really strange to me.
Hopefully you can help me?
Best regrads,
Erwin WooningI finally figured out what was wrong. Since I had installed Google Chrome recently it already had the Adobe Flash Player imbedded in it.
When I uninstalled the flash player in Control Panel option the problem went away.
Thank you for the 95 views. RetiredComTech -
I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome
1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it. -
I downloaded a newer version of iTunes, 10.7. Now it will not let me purchase anything. I get an error code -42408. What does this mean and how do I fix? I have edited and revised all my names and account settings, checked payment. Quit, restarted. Help please, I'm going crazy without my iTunes. I'm on a MacBook Pro.
Found this item it may help
OK, I have fixed it here. Here's what I did:
quit iTunes
trashed ~/Library/Preferences/com.apple.iTunes.plist
started iTunes, and authorised my account
Worked straight away after that ! -
my friend took my ipod touch and did the password now its disabled and wont connect to computer?
Colton,
You'll need to connect your iPod to your iTunes library in Recovery Mode and restore it using the instructions in this Apple support document.
http://support.apple.com/kb/HT1808
B-rock -
Hello, I want to download a new version of Itunes on my windows-7-PC to to communicate with my Ipad, but the program says: I must terminate this download. Since I have also removed the old version of Itunes, now I can't do nothing to communicate with my Ipad
figured it out myself; saw the solution with similar problems...Thanks
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Hi guys, I downloaded this new iOS7.1 but it always fails to install. It says I am not connected to the Internet while I have all the network and second excuse it gives is that the software update is currently unavailable. Please help.
Hi Romantilizer,
Hook your phone up to iTunes on the computer you sync with and do your update from there. This is a robust iOS release, and doing it OTA is not always successful. I tried on my iPhone a couple of times, and it aborted the update twice. Did it via the Mac, and it was fine.
It takes a bit of time, so hook it up, make sure it is updating your phone, and then find something else to do for a couple of hours.
Cheers,
GB
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