HT204053 I have an old apple id that is no longer valid coming up on my iphone and is now now allowing me access to emails because i do not have a valid password. when i click to reset the password and ask for an email - the email never arrives to any of

Question

i have an old apple id coming up on my iphone. i do not have a valid password and every attempt to reset it either by email or by questions does not work. When i select email to reset i do not receive an email in any of my mail boxes. when i select ask questions - my answers do not match
please help

Answer 1

If you're talking about an old iCloud ID, you have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.