HT204053 I have forgotten my answers to the apple ID verification questions, please assist me.

I have forgotten the answers to the security questions, required when making purchases for my IPAD, how do I get the answers back? Please assist me.

Had the same problem, emailed and got this back.
Greetings! This is Katherine and I am your iTunes Store advisor for today. I hope this day is treating you well so far. I'm excited to be the one to assist you today! I know how important your time is, so let's get to the task at hand.
I have just finished reading your request and I want to let you know that I am here to help. I understand that you don't know the answers to your security questions and would like some assistance in getting them cleared out. I can certainly appreciate your desire to regain access to your account so you can get back to enjoying your content.
Unfortunately, it has come to my attention that at this time I am unable to assist you with the clearing out your security questions and that Apple is currently working toward a resolution for this issue. That said, however, once this issue has cleared up I'll be happy to assist you. I will then hold onto your request until we are able to clear out your questions for you.
I apologize for any inconvenience this may cause. Please let me know if there are any other issues giving you a hard time. I'll be happy to do what I can. Have a nice day!
Sincerely,

Similar Messages

  • I have forgotten my answers to the security questions

    I have forgotten my answers to the security questions please help

    Rescue Email and Security Questions
    http://support.apple.com/kb/HT5312

  • I have forgotten my answers to the questions which are asked to identify me, and I am trying to press "send instructions to my e-mail", but this does not work, what should I do?

    I have forgotten my answers to the questions which are asked to identify me, and I am trying to press "send instructions to my e-mail", but this does not work, what should I do?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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  • HT5577 Forgot the answers to the Apple ID security questions. How do I reteive or change them?

    Forgot the answers to the Apple ID security questions. How do I reteive or change them? Yes, I tried the FAQ and everything on the web, doesn't help because I don't seem to have a recovery email address either.
    HELP! I just added 30 CHF from an iTunes card to my Apple ID, but without the swcurity questions I cannot make purchases :-(

    Welcome to the Apple Community Els-deL
    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I have forgotten my answers to the security questions what do I do ?

    Hi so I got the iPhone 5 last April and since I haven't been able to buy anything on the App Store or I have forgotten my answers to my security question I have clicked on the link for it to send me an email but I'm still waiting what do I do can anyone help please ?

    Wait a few hours and check the spam filter. If you haven't gotten the email after that time, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102569)

  • HT2736 What if I have forgotten my answers for the questions

    I forgot my answer for my questions

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
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    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
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    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT1937 I forgot the answers to the Apple ID security questions and don't have an email option.

    claer from titel help me :'(
    idont remaber my Rescue email address
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    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
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              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS2446 If I've forgotten my answer of the first purchase security question what can I do ?

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    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I forgot the answers to the Apple ID security questions and don't have an email option.

    help with my proplem !

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
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  • I have forgotten my answers for my security questions. What can i do?

    I have forgotten my answers for the security questions. What can I do? Help, please!

    If you can, get a rescue email according to http://support.apple.com/kb/HT5312.  If that doesn't work try https://Expresslane.apple.com then iTunes and iTunes Store

  • I have totally forgotten my answers for the security and when i try to reset them by using the tutorial it says there should be a reset button at the bottom but there isn't one, please help

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    Per the following, if there is no link to send a reset email then you need to contact Apple Support: If you forgot the answers to your Apple ID security questions
    Apple Support: Apple ID: Contacting Apple for help with Apple ID account security

  • How do I resolve the Apple ID security questions for which I have forgotten the answers to access my iTune store account

    How do I resolve the Apple ID security questions for which I have forgotten the answers to access my iTune store account? Please assist.

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • I have forgotten my password for the orange webmail and I do not how to reset

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    http://support.apple.com/kb/HT5312
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